Service manual
Table Of Contents
- Table of Contents
- Samsung Support Information
- Support Contact Numbers
- Be Prepared When Calling for Technical Assistance on Appliances
- Refrigerator Model Number Nomenclature
- Technical assistance will not be able to help unless you are properly prepared with tools when you are with the product.
- REDO Prevention Tips
- Repair Codes Excluded from REDO calculation:
- Quick Document Search
- Parts List Search
- Bill of Materials Search Tip
- Refrigerator Technology
- Dual Evaporator with TDM valve
- Inverter Compressor
- Refrigerant Path
- Chapter 3
- Refrigeration Troubleshooting
- Refrigeration Troubleshooting
- Refrigeration Troubleshooting
- Refrigeration Troubleshooting
- Forced Operation and Test Mode
- Forced Operation
- RFG29* Series Inverter Compressor Forced Mode
- RM257*** Series Inverter Compressor Forced Mode
- Forced Mode for Single Evaporator units
- Refrigeration Troubleshooting
- Refrigeration Troubleshooting
- Refrigeration Troubleshooting
- Self Diagnostics
- Self Diagnosis Hold Buttons until display stops blinking and beeps, then release and read fault codes. Various refrigerator pa
- Error Code Display Pt 1
- Error Code Display Pt 2
- Error Code Display Pt 3
- Error Code Display Pt 4
- Error Code Display Pt 5
- Error Code Display Pt 6
- Error Code Display Pt 7
- 2008 French Door Refrigerator Error Codes
- 2008 French Door Refrigerator Error Codes
- Defrosting Troubleshooting
- Testing Defrost Circuits
- Defrosting Troubleshooting Part 1
- Defrosting Troubleshooting Part 2
- Defrosting Troubleshooting Part 3
- Defrosting Troubleshooting Part 4
- Defrost Error Symptoms
- Defrosting Error Causes
- Defrost Circuit Modification
- Chapter 4
- No Ice - Flex Tray I/M
- Slow Ice - Flex Tray I/M
- Shattered Ice Cubes - Flex Tray I/M
- Service Concerns- Heat Release I/M
- Service Concerns – Heat Release I/M
- Heat Release Ice Maker - Troubleshooting
- Heat Release Ice Maker - Troubleshooting
- Heat Release Ice Maker - Troubleshooting
- RF267**, RF26VAB** Not all Connectors and pins used on all models
- Model : RFG 294 **, RFG295**, RFG299** Not all Connectors and pins used on all models
- Common Defrost Problems
- Defrost Service
- No Cool Service Issues
- Service Access
- Chapter 5
- Refrigerator Filter Housing Damage
- Chapter 6
- Refrigerator Truck Stock Recommendations Part 1
- Refrigerator Truck Stock Recommendations Part 2
- Sensor Test Chart
12
REDO Prevention Tips
1. The technician should always talk directly to the customer before each call. Many techs get
their idea of what’s wrong via 2
nd
hand conversation, bring the wrong parts and put it in figuring
doing something is better than nothing. This is a bad practice.
2. Ask the customer if there were any other symptoms before the current problem appeared.
3. If you do not see the defect during your visit and you are not sure what the problem is, do not
guess on the repair. Confirm the symptom by picture, Technical support, or research on PVI
website.
4. Do not submit a claim using EADJ if no adjustments were actually performed because
this will contribute to a REDO if a 2
nd
call is needed. Be sure to properly code the repair.
See list of repair codes on the next page which do not affect the REDO rate.
5. If you are 99% sure that one of two possible parts will repair the unit, change both parts.
However, only do this when you are sure that this will repair the unit because one of our KPI is
amount of parts used.
6. Spend time after the repair burning the part in (at least 20 min) and talk to the customer to
make sure they are satisfied with the repair (not going to call back after you leave).
7. Please review your claim submission process to make sure that you are not submitting two
claims for the same unit repair at the same time.
These are some of the habits of the best technicians in the country. The best technicians also
concentrate on having the correct parts in stock by reviewing their weekly usage. If you have any
other tips which you have found to be successful in reducing repeat repairs, please send them to
your RSM.
Samsung Electronics is currently focusing on reducing our repeat
repairs (Redo). We have prepared the following tips for all of our
Service Centers to follow so that we can improve our overall
service to our mutual customers.