User's Manual

Troubleshooting
120
Audio quality is poor
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Ensure that you are not blocking the device’s internal antenna.
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When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again.
When dialling from contacts, the call is not connected
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Ensure that the correct number is stored in the contact list.
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Re-enter and save the number, if necessary.
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Ensure that you have not set call barring for the contact’s phone number.
The device beeps and the battery icon is empty
Your battery is low. Recharge or replace the battery to continue using the device.
The battery does not charge properly or the device turns off
The battery in the device is not user replaceable. If you have problems with the battery or
need it replaced, take the device to a Samsung Service Centre.
Your device is hot to the touch
When you use applications that require more power or use applications on your device for an
extended period of time, your device may feel hot to the touch. This is normal and should not
affect your device’s lifespan or performance.
Error messages appear when launching the camera
Your Samsung device must have sufficient available memory and battery power to operate
the camera application. If you receive error messages when launching the camera, try the
following:
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Charge the battery or replace it with a battery that is fully charged.
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Free some memory by transferring files to a computer or deleting files from your device.
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Restart the device. If you are still having trouble with the camera application after trying
these tips, contact a Samsung Service Centre.