User Manual
ENGLISH
REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR EXTEND THE ORIGINAL WARRANTY
PERIOD; AND UPON REPAIR OR REPLACEMENT OF YOUR PLAYER, ANY EXPRESS OR IMPLIED
WARRANTY WHICH YOU HAVE AGREED TO DISCLAIM FOR THE ORIGINAL PLAYER SHALL ALSO BE
DISCLAIMED WITH RESPECT TO THE REPAIRED OR REPLACED PLAYER. THE LIMITATIONS ABOVE ARE
SUBJECT TO APPLICABLE LOCAL LAWS AND YOU MAY HAVE ADDITIONAL RIGHTS THAT VARY FROM
JURISDICTION TO JURISDICTION.
Warranty Service Process
Warranty service requests for your Player must be made within the applicable warranty period. You must first
obtain a return merchandise authorization (“RMA”) number from Roku Customer Support. RMA numbers
expire thirty (30) days from issuance. Roku may attempt to troubleshoot the problem prior to issuing a RMA
number. Please be prepared to provide additional information upon request. Once a RMA number is obtained,
you must ship your Player, freight prepaid, together with proof of purchase and all accessories, in either the
original packaging or packaging aording an equal degree of protection, to the Roku authorized distribution
facility identified by Roku Customer Support. Failure to return any accessory could result in delay and/or an
invoice to you or credit to Roku for the missing accessory.
Important: When submitting a RMA, please provide the following information with your request: (a) product
name and serial number, (b) problem description, (c) software version (see Player’s ”settings” menu), (d)
date and place of purchase, and (e) return shipping address (P.O. boxes are not accepted). Additional
troubleshooting tips and Roku Customer Support is at www.roku.com/support for Players sold in the US.
B. CANADA Only
Limited Warranty
For any Player purchased and delivered to end users in Canada, Roku warrants the Player hardware
against defects in materials and workmanship for a period of one (1) year from the date of purchase by
the original purchaser (as shown by the date on the applicable sales receipt) if used in accordance with
the user documentation provided with the Player, and PROVIDED THAT THE FOLLOWING LIMITATION
IS NOT APPLICABLE TO PURCHASERS WHO ARE RESIDENTS OF QUÉBEC TO WHOM THE CONSUMER
PROTECTION ACT (QUÉBEC) APPLIES (“RESIDENTS OF QUÉBEC”), this warranty shall be available only
to the purchaser that originally purchased the Player from Roku or from one of its authorized resellers or
distributors. If Roku determines the Player’s hardware is defective, Roku will either repair the Player or replace
it with a new or rebuilt unit. The following sentence is not applicable to Residents of Québec: If the applicable
warranty period has expired, we will return the Player to you at your cost and expense. More information
about this warranty can be found at www.roku.com/support.
The warranty does not cover software, apps, programs, installation, set up or issues related to the service
provided by your Internet service provider, channel providers or content providers, including but not limited
to, service disruption and changes in service terms, oerings or format. This warranty excludes damages
due to acts of God, accident, misuse, abuse, negligence, commercial use, modification of your Player, or
damages caused by other devices, improper operation or maintenance, voltage fluctuations or attempted
repair by anyone other than a facility authorized by Roku to service your Player. This warranty does not
cover consumables (such as fuses and batteries). Roku does not assume any responsibility for any data or
information stored on any media or hardware of the Player delivered or sent for repair.
PROVIDED THAT THE FOLLOWING LIMITATIONS ARE NOT APPLICABLE TO RESIDENTS OF QUÉBEC, TO
THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION B SETS FORTH ROKU’S SOLE OBLIGATION