Use and Care Manual

RESO INC, 1930 Avenue L, Riviera Beach, 33404 FL www.reso-usa.com
Lifetime Limited Warranty
RESO WARRANTY
Reso’s products are built and designed to high industry standards and are warranted pursuant
to the terms of this document.
This warranty applies to Products sold by Reso company or Reso’s distributes that are installed
in residential or commercial facilities in the United States and Canada.
Reso warrant that each door bearing the RESO brand and identification mark as of the date of
manufacture and Reso further warrants, except as stated below, that each such door, at the
time of the shipment from Reso is of good material and workmanship and free from defects
that would render such a door unserviceable or unfit for the ordinary, recommended use. The
Reso Limited Lifetime Warranty applies to new doors other than those sold “as is.”
LIFETIME LIMITED WARRANTY
Lifetime Limited Warranty for doors used in an interior application (defined as being exposed to
controlled interior climatic conditions on both sides of the door). This warranty applies to Door
frames, hinges, and door slabs. The Lifetime warranty on interior doors does not apply for
commercial hospitality, in which case, the five-year warranty will apply.
HOW TO MAKE A CLAIM
Immediately upon discovering that the door is defective or fails to conform to this written
warranty, the end-user shall send a notice in written to the dealer or distributor from whom
the door was purchased or to RESO INC, 1930 Avenue L, Riviera Beach, Florida 33404; another
method to contact us by email – [e-mail] or by phone at [phone]
If you detect a warranty issue, please provide the following information:
1. Description of the Product and a photo of the defect;
2. Name and address of the location of the Product and, if installed, the builder and/or the
installer;
3. Proof of Sale if you bought the door and, if not, the date you purchased the residential home
or date it was installed;
4. Detailed explanation of the defect;
SPECIAL NOTES
Some states do not allow limitations on how long an implied warranty lasts. Reso’s liability
under these warranties shall be to provide a replacement for the door claimed to be defective.
Reso shall not be liable for consequential, indirect, or incidental damages or for any amount in
excess of the purchase price of the defective door, whether the claim is for breach of warranty
or negligence. Reso is not responsible for installing or finishing replacement doors or door
components. Some states do not allow the exclusion or the limitation of incidental or