User Instructions

Camera is Not Powering On
If your camera is not powering on, please try the following solutions:
• Make sure your camera is powered properly. The PoE camera should
be powered by a PoE switch/injector, the Reolink NVR or a 12V
power adapter.
• If the camera is connected to a PoE device as listed above, connect
the camera to another PoE port and see if the camera will power on.
• Try again with another Ethernet cable.
If these won’t work, contact Reolink Support https://support.reolink.com/.
Troubleshooting
Infrared LEDs Stop Working
If the Infrared LEDs of your camera stop working, please try the
following solutions:
• Enable infrared lights on Device Settings page via Reolink App/Client.
• Check if the Day/Night mode is enabled and set up auto infrared lights
at night on Live View page via Reolink App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the infrared light
settings again.
Specifications
Operating Temperature: -10° to 55°C (14° to 131°F)
Operating Humidity: 10%-90%
Ingress Protection: IP66
For more specifications, visit https://reolink.com/.
Night Vision: 30 Meters (100ft)
Day/Night Mode: Auto Switchover
Hardware Features
General
If it doesn’t work, contact Reolink Support https://support.reolink.com/.
Fail to Upgrade the Firmware
If you fail to upgrade the firmware for the camera,
try the following solutions:
• Check out the current camera firmware and see if it is the latest one.
• Make sure that you download the correct firmware from Download
Center.
• Make sure that your PC is working on a stable network.
If it doesn’t work, contact Reolink Support https://support.reolink.com/.
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