Warranty Guide

We are not liable for:
• Normal wear and tear, including normal wear and tear
of weatherstrip; and natural weathering of surfaces
or variations in the color or texture of wood or nish;
surface cracks that are less than 1/32" in width and/
or 2" in length; for knotty alder and juniper: surface
checks that are less than 1/8" in width and/or 5" in
length, and knot placement, quantity, or size.
• Problems due to misuse or abuse; failure to follow the
care and maintenance instructions; or as a result of any
cause beyond our reasonable control (e.g. re, ood,
earthquake, other acts of nature, and acts of third
parties outside of our control).
• Problems related to: improper eld nishing of all
surfaces (front and back) and edges (top, bottom, and
sides) of the door slab and frame (See our Finishing
Instructions at www.jeld-wen.com/resources); variation
or unsatisfactory results in sheen or texture resulting
from the eld application of paint or any other
nishing material.
• Failure to provide an adequate overhang for exterior
doors; damage caused by extreme temperature buildup
where storm doors are present. For general guidelines,
see our “Appropriate Protection for Exterior Doors”
in our product literature or at www.jeld-wen.com/
resources; for specic information pertaining to your
structure, consult your contractor or other building
professional.
• Warp for any 3'6" wide by 8' 0" high by 1 3/4", or
smaller door slab, which does not exceed 1/4" in the
plane of the door slab itself; door slabs wider and/or
higher are not guaranteed for warp.
• Bow or misalignment in the frame or jamb in which the
door slab is hung (if such is purchased from JELD-WEN
unmachined and not prehung).
• Slight expansion or contraction due to varying
environmental conditions; slab movement (shrinkage
or swelling) of 1/4" or less due to temperature and
humidity, consult our Care & Maintenance documents
on how to work with this natural movement.
• Wood decay for wood components other than
of AuraLast pine; and wood decay for any wood
components (including pine) that come in direct contact
with soil. Note: supercial mold/mildew does not
indicate wood decay.
WHAT THIS WARRANTY DOES NOT COVER
JELD-WEN manufactures and sells both individual door slabs and complete door systems. This warranty does not cover parts or
components (e.g., locksets, handles, etc.) not sold by JELD-WEN to the original owner. See your distributor or dealer regarding the
warranty on the entire door system and/or these other components.
If you have a problem with your JELD-WEN Door, immediately
upon discovery, contact the distributor or dealer from whom you
purchased our product or contact us directly:
In the United States:
Mail: JELD-WEN Customer Care
Attn: Door Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 800-JELD-WEN (800-535-3936)
Fax: [phone]
Email: [e-mail]
Web: www.jeld-wen.com/contact-us
In Eastern Canada:
Mail: JELD-WEN Service Department
90, rue Industrielle
Saint-Appollinaire, Quebec, Canada GOS 2EO
Phone: [phone]
Fax: [phone]
In Western Canada:
Mail: JELD-WEN Service Department
550 Munroe Avenue
Winnipeg, Manitoba, Canada R2K 4H3
Phone: [phone]
204-668-8230
Fax: [phone]
Email: [e-mail]
We can respond quickly and efciently if you provide the
following: a) date and location of purchase, or product
identication from the tag on the top edge of the slab, b) how to
contact you, c) the address where the product can be inspected,
and d) a description of the apparent problem and the product
(photographs are helpful).
What We Will Do
Upon receiving your notication, we will send out an
acknowledgement within three business days to the contact,
which you have provided. We will investigate your claim and
will begin to take appropriate action within 30 days after receipt
of notication. If your warranty claim is denied, we may charge
an inspection fee for an onsite inspection that is required or
requested by you.
If your claim is accepted, and we choose to repair or replace
the product or a component of the product, the replacement
product/component will be provided in the same specication
as the original product. Replacement products, components and
services are warranted for the balance of the original product or
service warranty, or 90 days, whichever is longer.
If the claimed nonconformity is warp of a door slab, we may
defer repairing or replacing the door slab for a period up to
12 months from the date of claim. It is not uncommon for a
temporary warp condition to occur as the door slab adjusts to
local humidity and temperature conditions. This deferral will not
be counted against the warranty period.
HOW TO GET ASSISTANCE
Product Purchase Date: _________________________
Order Number: ________________________________
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