User's Manual

RLX2 Industrial Hotspot Series
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ProSoftTechnology,Inc. Page187of208
February5,2015
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S UPPORT,  S ERVICE &  W ARRANTY
ContactingTechnicalSupport
ProSoftTechnology,Inc.(ProSoft)iscommittedtoprovidingthemostefficientand
effectivesupportpossible.Beforecalling,pleasegatherthefollowinginformationto
assistinexpeditingthisprocess:
1 ProductVersionNumber
2 Systemarchitecture
3 Networkdetails
Iftheissueishardwarerelated,wewillalsoneedinf ormationregarding:
1 Moduleconfigurationandassociatedla
dderfiles,ifany
2 Moduleoperationandanyunusual behavior
3 Configuration/Debugstatusinformation
4 LEDpatterns
5 Detailsabouttheserial,Ethernetorfieldbusdevicesinterfacedtothemodule,if
any.
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Note: For technical support calls within the United States, an emergency after-hours answering
system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or
Application Support Engineers.
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