Instruction manual

9
Warranty and Repair Information
Warranty Period: Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the "Product") will be free
from defects in materials and workmanship at the date of purchase by
the Purchaser.
Limited Warranty: Horizon reserves the right to change or modify
this warranty without notice and disclaims all other warranties,
express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and
is not transferable. REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an authorized Ho-
rizon dealer. Third party transactions are not covered by this warranty.
Proof of purchase is required for all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION,
EXPRESS OR IMPLIED, ABOUT NON-INFRINGEMENT, MERCHANTABIL-
ITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be
that Horizon will, at its option, (i) repair or (ii) replace, any Product
determined by Horizon to be defective. In the event of a defect, these
are the Purchaser’s exclusive remedies. Horizon reserves the right to
inspect any and all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon. This war-
ranty does not cover cosmetic damage or damage due to acts of God,
accident, misuse, abuse, negligence, commercial use, or modification
of or to any part of the Product. This warranty does not cover damage
due to improper installation, operation, maintenance, or attempted re-
pair by anyone other than Horizon. Return of any Product by Purchaser
must be approved in writing by Horizon before shipment.
Damage Limits: HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRO-
DUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the li-
ability of Horizon exceed the individual price of the Product on which
liability is asserted. As Horizon has no control over use, setup, final
assembly, modification or misuse, no liability shall be assumed nor
accepted for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liabil-
ity associated with the use of this Product, you are advised to return
this Product immediately in new and unused condition to the place of
purchase.
Law: These Terms are governed by Illinois law (without regard to con-
flict of law principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs: Your local hobby store and/or
place of purchase cannot provide warranty support or repair. Once as-
sembly, setup or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer your ques-
tions and service you in the event that you may need any assistance.
For questions or assistance, please direct your email to
[e-mail], or call 877.504.0233 toll free to
speak to a Product Support representative. You may also find
information on our website at www.horizonhobby.com.
Inspection or Repairs: If this Product needs to be inspected or
repaired, please use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a Return Mer-
chandise Authorization (RMA) number. Pack the Product securely using
a shipping carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online Repair Request
is available at www.horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for repair. When calling Hori-
zon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during
business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with
a battery, please contact the appropriate Horizon Product Support
office.
Warranty Inspection and Repairs: To receive warranty service,
you must include your original sales receipt verifying the proof-
of-purchase date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Repairs: Should your repair not be covered by war-
ranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair without notification.
Repair estimates are available upon request. You must include this
request with your repair. Non-warranty repair estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for inspection or repair, you are
agreeing to Horizon’s Terms and Conditions found on our website under
the Repairs tab.