Warranty

20-Year Limited Warranty
Poly-Wood, Inc., (hereinafter “Poly-Wood”), warranties to the original
purchaser (“Purchaser”) that, for a period of twenty (20) years of
residential use and one (1) year for commercial use from the date of
original purchase, under normal use and service conditions,
POLYWOOD™ brand high-density polyethylene (HDPE) products shall
be free from material defects, and shall not splinter, crack, chip, peel,
rot, or suffer structural damage from insect infestation. Further, Poly-
Wood warranties that for a period of 30-days from date of purchase all
POLYWOOD products shall be free from defects related to
workmanship.
Aluminum Frames:
• Welds and Joints are warranted to not break or crack for 5
years of residential use, 1 year of commercial use
• Powder Coat Finish is warranted to not peel for 5 years of
residential use, 1 year of commercial use
Hardware:
• Hardware used in production or assembly of POLYWOOD
products are warranted to not break for 5 years of residential
use, 1 year of commercial use
Woven Inserts:
• Woven inserts are warranted to not crack or rot for 5 years of
residential use, 1 year of commercial use
Cushions:
• Cushions are warranted to be free from workmanship or
material defects for 30-days from purchase. This warranty
does not apply to normal wear and tear effects on the
cushions, which are received by regular use of the cushions.
Neither does it cover damage due to unauthorized repairs or
alterations, negligence, misuse or abuse, improper assembly
and acts of God
Umbrellas:
• Umbrellas are not covered under the POLYWOOD warranty
The following items are specifically excluded from the POLYWOOD
limited warranty. Poly-Wood shall not be liable for any failure, defect or
damage resulting from or connected with the following:
 Fading, color change, or color match – POLYWOOD HDPE
products are made with UV-stabilizers to minimize fading,
however upon exposure to the sun all colors will fade to
some degree. To minimize possible fading cover your
furniture with a product such as our Sunbrella™ furniture
covers when not in use or use a UV-protectant
 Rust or corrosion of stainless steel hardware – please see
Cleaning/Maintenance information for details on how to
maintain your hardware
 Assembly or handling of products after they leave our factory,
including any lack of performance or improper performance
in any way by the dealer or assembler
 Abnormal use of the products
 The application of paint, varnish or other coating or chemical
not approved by Poly-Wood or the application of heat or
radiation from an external source such as a barbecue grill,
another appliance, fire or refection from windows or doors
 Any lack of compatibility between our products and any other
product not manufactured by us that causes damage to or
failure of our products
 Labor, transportation or assembly costs
 Color or pattern variance between any new replacement
section or pieces and other sections or pieces. (We reserve
the right to discontinue or modify any product line or color
without notifying the original purchaser. If the original
product is not available, we retain the right to choose to
provide replacement material of equal value or quality)
 Damage caused by, among other things, use of incompatible
accessories, intentional acts, unreasonable use, misuse,
physical abuse, vandalism, riot, insurrection or civil disorder,
accidents or corrosive atmospheres (such as those
contaminated by acid rain, harmful chemicals or vapors), or
any act of God (such as fire, flooding, hurricane, earthquake,
tornado, lightning, ice, etc.), environmental condition (such
as air pollution, mold, mildew, etc.), staining from foreign
substances (such as dirt, grease, oil, etc.), or normal
weathering (defined as exposure to sunlight, weather and
atmosphere which may cause any colored surface to
gradually fade, darken, chalk, or accumulate dirt or stains)
 Assembly of hardware, accessory items or defects caused by
their assembly
Proper maintenance of your product is required to support the benefits
of this warranty. This warranty is voided in the event that there are
indications of abuse or neglect to the furniture. This warranty does not
apply to normal wear and tear effects on the furniture, which are
received by regular use of the furniture.
For service under this warranty contact the POLYWOOD retailer from
whom you purchased the product. When submitting a claim, you will
be required to submit the written description of the defect, proof of
purchase receipt including the date, and may be asked for photographs
of the product to submit to Poly-Wood. Warranty claims may be
submitted by email to your Sales Rep or by fax to [phone]. Once
documentation has been received and evaluated, Poly-Wood’s sole
responsibility shall be, at its option, to repair or replace defective
component, to repair or replace defective furniture, or authorize repairs
by a third party, and the Purchaser will be notified of the solution.
Should defective product no longer be available Poly-Wood may
replace with similar product of our choosing. All returns require a
Return Merchandise Authorization prior to being returned. Poly-Wood
will provide a one-attempt call tag for those items it requires be
returned under our warranty. Failure to return product via Poly-Wood’s
call tag will transfer responsibility to return product to purchaser at
their own cost. If product is not returned within 30 days of Return
Authorization, Purchaser is responsible for all shipping charges that
may apply. All returns must have the RMA # clearly visible on outside of
shipping box. Failure to return requested defective product will result
in forfeiture of any credit.
Under the POLYWOOD warranty, replacement of defective product will
require the purchaser to pay for the replacement. Once the defective
product is returned to Poly-Wood and evaluation confirms it is
defective, credit will be issued to the purchaser. Should purchaser
return defective product to Poly-Wood prior to shipment of
replacement, any credit would be applied to replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-
Wood shall not be bound by any statement or representation as to the
quality or performance of POLYWOOD products other than as
contained in this warranty. This warranty may not be altered or
amended except in a written instrument signed by Poly-Wood and
Purchaser.
UNDER NO CIRCUMSTANCES WILL POLY-WOOD BE LIABLE FOR
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING
BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR
OTHERWISE, AND POLY-WOOD’S LIABILITY WITH RESPECT TO
DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE
REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE PURCHASE
PRICE, AS DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or
consequential damages, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights, and you may
also have other rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United
States of America and Canada.
This warranty is effective for products purchased on or after 1/6/2012