Operation Manual

Polycom VVX Business Media Phones User Guide
Polycom, Inc. 63
If a parked call is not retrieved within a set time limit, the call is returned to the person who parked the call.
For example, if Betty parked a call and no one retrieves the call, the server returns the call to Betty’s line. If
the parked call isn’t answered after being returned, the call is sent to the default line on the server. If the call
is not answered, the call is terminated. The time limit for parked calls and the default line are set by the
system administrator.
Retrieve a Parked Skype for Business Call on the Same Phone
You can retrieve a parked call on the same phone where the call was parked.
To retrieve a parked call on the same phone:
» Do one of the following:
 Press the Retrieve soft key.
 Select New Call and dial the retrieval number. For example, dial #1347.
Retrieve a Parked Skype for Business Call on Another Phone
Anyone on your network can retrieve a parked call by dialing the retrieval number.
To retrieve the call on another phone:
» Select New Call and dial the retrieval number. For example, dial #1347.
Parking and Retrieving Calls on the BroadSoft BroadWorks Server
When your phone is registered with a BroadSoft BroadWorks server, you can use Call Park to park a call
directly to a contact’s line. Call Park is different from call hold in that the call is parked on another contact’s
line, which enables you to continue using your phone to place other calls. Call Park is also available for
shared lines. Check with your system administrator to find out if this feature is available on your phone.
Park BroadSoft Calls
You can park a call directly on a contact’s line. When you park a call on a contact’s line, the call is removed
from your phone, and the contact is notified that a call is parked on his or her line.
To park a call directly to a contact’s line:
» During a call, press Hold and dial *68 and the contact’s line extension. For example, dial *684144.
When a contact sends a parked call to your extension, the following notifications are displayed or played on
your phone:
● The Call Park icon
.
● The message “Call is parked” in the status bar
● An audio notification plays, if enabled by your administrator. Audio notifications are not available for
BLF monitored contacts.
The Call Park icon also displays for shared lines, monitored contacts, and for lines and monitored
contacts on VVX Color Expansion Modules.