Operation Manual

Polycom VVX Business Media Phones User Guide
Polycom, Inc. 62
Parking and Retrieving Calls
Using the Call Park feature, you can park a call on the server or another contact’s line and retrieve the call
from any phone on your network. The Call Park feature is available on VVX business media phones
registered with a Skype for Business or BroadWorks server. See the following sections for more information
on using Call Park:
● Parking and Retrieving Calls on the Skype for Business Server
● Parking and Retrieving Calls on the BroadSoft BroadWorks Server
Parking and Retrieving Calls on the Skype for Business Server
Using the Skype for Business Call Park feature, you can park up to eight calls while you continue to make
calls and answer other incoming calls on your phone. Call Park is different from call hold in that the call is
placed in a call orbit on the Microsoft
®
Skype for Business
®
Server. Calls placed in the call orbit are given a
retrieval number and can be retrieved by any Skype for Business-compatible phone with access to the orbit.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
Park Skype for Business Calls
You can park up to eight active or held calls on your line. If you try to park additional calls, a message
displays stating that the maximum number of calls have been parked on the server.
To park an active call:
» During a call, press the Park soft key.
The call is placed in the call orbit and given an retrieval number, as shown next.
After you park a call, you can retrieve the call or provide another contact with the call retrieval number to
retrieve the call.
Retrieving Parked Skype for Business Calls
Parked calls are placed in the call orbit and given a retrieval number to retrieve the call. When a parked call
is retrieved, a notification showing that the call was picked up and by whom is shown on the phone of the
person who parked the call.