Warranty

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PLY GEM PERFORMANCE COLLECTION VINYL SIDING LIMITED LIFETIME WARRANTY
Congratulations on choosing Ply Gem
®
Vinyl Siding products. They have been manufactured to exacting standards to ensure their
beauty will last for years. That’s why we back them with our Limited Lifetime Warranty.
See warranty for complete details. If you have additional questions about your warranty, just give us a call. And once again, thank you
for choosing Ply Gem.
Ply Gem manufactures Vinyl Siding, Vinyl Soffit and Vinyl Accessories (the “Products”), in accordance with high standards and tight
quality controls. It is important for you to know that Ply Gem supports its Products and that, as a consumer-purchaser, Ply Gem will
respond to notice from you regarding any product concerns according to the terms set forth below.
WHAT DOES THIS WARRANTY COVER?
Ply Gem warrants to you, the owner of the property at the time the Products were originally installed, that, upon notice from you as
required herein, Ply Gem will provide replacement product or refund (as provided below) to correct any of the following conditions if
such condition is directly caused by a manufacturing defect in the Product as determined by Ply Gem and has resulted in a significant
impairment in usage, provided the Products are installed according to the specifications of Ply Gem.
Limited Lifetime Manufacturing Defects Warranty. Blistering, checking, crazing, flaking, peeling, rot or corrosion if it is directly caused
by a manufacturing defect in the Product as determined by Ply Gem.
Limited Fade Warranty. Excessive fade, which is more than ‘normal fading’ (see below) and is in excess of a Delta E of 4 Hunter units, as
determined by Ply Gem based on our examination of a siding sample. Musket Brown colored Products used on sidewalls are excluded
from this warranty.
Limited Hail Damage Warranty. Hail damage on the terms and conditions more fully outlined below.
These warranties are limited to the terms and conditions, exclusions and limitations, requirements and legal rights set forth in this
Warranty.
HOW LONG DOES THE WARRANTY LAST AND CAN IT BE TRANSFERRED?
If you are an individual, the Limited Lifetime Manufacturing Defects Warranty, Limited Fade Warranty and Limited Hail Damage
Warranty will last for as long as you own and reside in the property on which the Products were originally installed (“Property”). If you
are not an individual (e.g., a corporation, condominium, cooperative housing arrangement, unincorporated association, school, church,
government or public entity, etc.) or the Products are installed in a multi-family, non-owner occupied or commercial application (such
as condominiums, rental properties, apartments, office buildings, schools, churches, government buildings, etc.), the warranty period
will be 50 years from the date of the original installation of the Products on the Property, prorated as outlined in the Warranty Coverage
Schedule below.
The Limited Lifetime Manufacturing Defects Warranty, Limited Fade Warranty and Limited Hail Damage Warranty may be transferred
with the Property; however, upon the transfer, the warranty period will be no more than 50 years from the date of the original installation
of the Products on the Property, prorated in accordance with the Warranty Coverage Schedule below.
WHAT WILL WE DO?
You must notify us in accordance with the notice requirements outlined below, and we must validate the complaint. Upon the
notification and validation, we will undertake the following:*
At our sole option, we will repair, replace or refund the original purchase and installation price (as prorated in accordance with the
Warranty Coverage Schedule below, if applicable) of any of the Products we determine to be defective under the terms of this Warranty.
We will have no responsibility for any costs associated with the labor required to remove, replace or install any Product.
PLY GEM PERFORMANCE COLLECTION
VINYL SIDING WARRANTY
PLY GEM PERFORMANCE COLLECTION
VINYL SIDING WARRANTY
Our obligations under this Warranty will in no event exceed the original purchase price of the Products found to be defective and
the cost of the labor involved in the original installation of such defective Products. Any additional costs and expenses beyond these
amounts are your responsibility.
For the Limited Hail Damage Warranty, it is your responsibility to pursue the cost of repair or replacement of damaged material through
all applicable insurance coverage, including homeowner’s insurance. After you exhaust such coverage, if you have any Product cost
that you have incurred in the purchase of the Product that is necessary to replace the Product on your Property which was damaged
by hail, and these costs are in excess of your total insurance coverage (excluding your insurance deductible), we will reimburse you for
that difference, up to the original purchase price for the damaged Product. Any additional costs and expense beyond these amounts are
your responsibility.
In the event of repair, replacement or refinishing under this Warranty, the Warranty applicable to the replacement material or to the
repaired or refinished Products will extend only for the time remaining under the original Warranty.
WHAT DOESN’T THIS WARRANTY COVER?
Any obligation of Ply Gem hereunder is contingent upon proper installation per manufacturer’s instructions and good building practices,
normal product use, maintenance and proper care, including annual cleaning. This Warranty does not cover:
• any condition not directly caused by a defect in a Product as manufactured.
• any installation or defects or damage of any kind attributable to or resulting from installation, including faulty or improper
installation.
• weathering or changes in surface color resulting from chalking, fading, discoloring, soiling or staining. Exposure to sunlight,
the elements, weather and atmospheric conditions may cause these changes over time, and the degree to which weathering
occurs will vary depending on air quality, the building’s location and other local conditions over which we have no control.
• normal wear or conditions caused by:
- accidental damage;
- settlement;
- structural shrinkage or distortion of the property structure;
- fire;
- lightning, hurricane, tornado, windstorm, earthquake, or other acts of God;
- corrosive or abrasive products or harmful chemicals (including harmful cleaning compounds and pesticides);
- fumes or vapors;
- air pollution;
- neglect;
- mishandling;
- improper care;
- improper or harmful cleaning;
- misuse or abuse;
- vandalism;
- airborne stains, mold and mildew accumulation;
- your failure (or the failure of subsequent property owners) to provide reasonable and necessary maintenance of the
Products (see “Care and Maintenance Instructions”);
- impact of foreign objects; and
- heat or solar radiation at altitudes above 5,000 feet ASL or in extreme desert climates with prolonged elevated daily
ambient temperatures and solar exposure.
• warping or distortion due to exposure to heat sources (e.g., fire, barbecue grills, etc.) or exposure to unusual or reflective
heat sources (e.g., glass reflection, roofing materials, pools, decks, blacktop, or concrete materials).
• Products that have been altered, modified or subjected to unauthorized repair.
• Products that have been painted or whose surface has been altered in any way without written authorization from Ply Gem.
• uneven fading, color change or “striping” due to installation over dissimilar, inconsistent or inadequate sheathing or backer
board.
• any other causes beyond our reasonable control.
*In all cases, the remedy we choose is solely up to us. If we elect to repair or replace Product under this Warranty, we will also cover the reasonable labor costs, as determined by us for the applicable area.