FCC Compliance This equipment had been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates,uses,and can radiate radio frequency energy, and if not installed and used in accordance with the users manuals,may cause harmful interference to radio communications.
Contents Chapter 1 Overview Using This Guide ....................................................................... 1-2 Welcome to the DA950 Printer ................................................. 1-2 System Requirements ............................................................... 1-3 Getting Help .............................................................................. 1-4 Ordering Supplies ..................................................................... 1-4 The World Wide Web .............
Contents 3. Set the Feed Angle .........................................................3-5 4. Set the Feed Ramp Length .............................................3-5 5. Position the Side Guides .................................................3-6 6. Load Material ..................................................................3-7 7. Adjust the Media Thickness Knob ...................................3-8 8. Output Stacker ................................................................3-9 9.
Contents Preventive Maintenance ............................................................ 5-7 Cleaning the Sensor .................................................................. 5-8 Cleaning the Exit Idler and Entry Rollers ................................... 5-9 Cleaning the Wipers .................................................................. 5-10 Cleaning the Transport Belts and Floor Assembly ..................... 5-10 Chapter 6 Troubleshooting Your Printer Problems and Solutions ............
Contents Using the Setup Menu ............................................................... A-16 1. Stop On Feed Err (Error) ................................................A-18 2. Feeder Signal ..................................................................A-18 3. Lines Per Address ...........................................................A-19 4. Line Termination ..............................................................A-19 5. Hex Dump Mode .......................................................
Chapter 1 Overview This chapter explains what's in this guide, and tells you how to order supplies and where to get more information about using your DA950. In this chapter: Welcome to the DA950 Printer ......1-2 Using This Guide ...........................1-2 System Requirements ...................1-3 Getting Help ..................................1-4 Ordering Supplies ..........................1-4 Important Safety Notes ..................1-5 Printer Parts and Locations ...........
Overview Welcome to the DA950 Printer Using This Guide The Pitney Bowes DA950 ink jet printer is used to print addresses, graphics and other information, on a wide range of material of various sizes, construction and composition. With the DA950 you can define the font, placement, print quality and barcode characteristics for your addresses.
Overview Chapter 6, Troubleshooting Contains a list of possible problems and their solutions. Appendix A—Using the Control Panel Menus Explains the Main Menu, Setup Menu and Service Menu options available on the DA950 control panel. Appendix B—Specifications Provides hardware and material specifications. Your printer will run at its best when your material conforms to our specifications. Appendix C—Glossary Explains the meanings of common terms used with address printing equipment.
Overview Getting Help The World Wide Web If you need technical support for your printer, please contact the Pitney Bowes Customer Care Center at: www.pb.com\support You'll find the latest support information about our products as well as answers to frequently asked technical questions (FAQs). You'll also be able to e-mail questions of your own. Phone Support If you need technical support for your printer, please contact the Pitney Bowes Customer Care Center at: 1.800.522.
Overview Important Safety Notes In some countries the DA950 is supplied with a molded mains lead and plug. In other countries, or if the supplied lead is not used, the following information applies: • Please read all the instructions furnished with your printer before you attempt to operate it. Save these instructions for future use. • Always use the power cord suppled with the machine and plug it into a properly grounded outlet that's located near the machine and is easily accessible.
Overview Important Safety Notes (continued) • Keep fingers, loose clothing, jewelery and long hair away from the moving parts. • Avoid touching moving parts or materials while the printer is in use. Before clearing a jam, be sure the printer comes to a complete stop. • When removing jammed material, avoid using too much force to protect yourself against injury and damage to the printer. • Use the printer only for its intended purpose.
Overview Printer Parts and Locations Before operating the printer, first become familiar with the components shown in this section. Many of these components are mentioned throughout the manual from setup to maintenance. Top Cover Control Panel Transport Belts Entry Roller Assembly Height Adjustment Knob Print Head Holder Assembly (Bank A) Print Head Holder Assembly (Bank B) Exit Idler Roller Assembly 1-7 SV61183 Book.
Overview Printer Parts and Locations (continued) Parallel Port Teleco Connector Universal Serial Bus Port Power Switch 1-8 SV61183 Book.
Overview Feeder Parts and Locations Outer Fence Extension Outer Belt Fence Inner Belt Fence Feed Rollers Media Support Wedge Inner Fence Extension Feed Ramp Assembly Feeder Floor Assembly Feed Ramp Extension Feeder Locking Knob Inner and Outer Belt Fences Media Support Wedge Feed Ramp Extension Feeder Locking Knob Wire Form Adjustment Slide Feed Ramp Adjustment Bracket 1-9 SV61183 Book.
Overview Feeder Parts and Locations (continued) Media Support Wedge Inner and Outer Belt Fences Feeder Locking Knob Feeder Information Cable Assembly 1-10 SV61183 Book.
Chapter 2 Setting Up Your DA950 Printer This chapter explains how to unpack, assemble and connect your new printer. In this chapter: Choosing a Location ......................2-2 Assembling the Printer ..................2-3 1. Install the Feeder .....................2-4 2. Install the Gas Shock...............2-5 3. Install the Side Guides.............2-6 4. Install the Feed Ramp .............2-6 5. Connecting the Parallel Cable or USB Cable ................2-8 6. Connect the Power Cord and Turn ON ......
Setup Choosing a Location The following environmental considerations must be kept in mind when selecting a location for the Address Printer. Doing otherwise may affect the operation and performance of the Address Printer. 1. Place the printer close enough to the computer for the parallel or USB cable to reach. NOTE: A/B parallel switches are not recommended for operation with this printer. 2. Place the printer on a flat, stable surface. 3. Use a grounded, dedicated outlet for the printer only.
Setup Assembling the Printer • Remove the printer and feeder from the boxes they were shipped in. • Be sure to remove any accessories from the boxes. NOTE: Ensure that all packing materials (styrofoam, tape, etc.) have been removed from the exterior and interior of the printer and feeder. Once you've placed the printer and feeder in a suitable location, assemble the printer and feeder components in the following order: NOTE: Do not plug the printer into the power source until you've completed steps 1-4.
Setup Assembling the Printer (continued) 1. Install the Feeder A. Prop the printer cover open. B. Plug the feeder information cable into the receptacle on the printer. C. Lift the feeder and slide the tangs into the slots on printer. Push the feeder down until it locks into place. Slots to attach feeder 2-4 SV61183 Book.
Setup Assembling the Printer (continued) 2. Install the Shock A. Insert the screw through the hole on the printer wall and secure with the bolt provided. B. Snap the shock onto the bolt as shown in the picture at right. C. Snap the other end of the shock onto the bolt inside the printer cover. Properly installed shock D. Push in the plastic end caps to lock the shock onto each ball attachment. NOTE: This cap must be pulled open to remove the shock. 2-5 SV61183 Book.
Setup Assembling the Printer (continued) 3. Install the Side Guides Use the screws provided to attach the right and left side guides to the printer Installing the left side guide Installing the right side guide 4. Install the Feed Ramp A. Remove the quick release pin at the bottom of the feed ramp. B. Slide the wire form adjustment slide onto the adjustment bracket. 2-6 SV61183 Book.
Setup Assembling the Printer (continued) C. Line up the feed ramp on the feeder floor. Reinsert the quick release pin to lock the feed ramp in place. D. Slide the media support wedge onto the feed ramp. 2-7 SV61183 Book.
Setup Assembling the Printer (continued) 5. Connecting the Parallel Cable or USB Cable Use the parallel cable to Parallel connect the printer to a port standard parallel port on your computer, or use a USB cable to cnnect the printer to a USB port on your computer. The Address Printer ports USB port are located on the rear of the printer near the power switch. Parallel Cable A. Align the male end of the parallel cable to the port on the printer. Push the cable connector completely in. B.
Setup Assembling the Printer (continued) 6. Connect the Power Cord and Turn ON A. Make sure that the Power plug and receptacle power switch is turned OFF (0), then connect the power cord to the printer. B. Plug the power cord into a grounded outlet. Please review the safety information on pages 1-5 and 1-6. Parallel cable and power cord connections Power switch USB cable and power cord connections Once you've connected the cable, press the printer’s power switch to the “I” (ON) position.
Setup Assembling the Printer (continued) 7. Install the Bulk Ink Assembly (Optional) The bulk ink assembly can accomodate up to six ink reservoirs. A. Assemble the bulk ink assembly. Tighten the nuts around the premounted screws. B. Slide the bulk ink assembly onto the hooks at the back of the printer (adjacent to the power switch). 8. Install the Print Cartridge(s) The printer uses Print Cartridges which you must now install before you can print.
Chapter 3 Printer Basics In this chapter you'll learn about key features of the DA950 printer and how to adjust it to meet the requirements of your material. In this chapter: Setting Up A Job ............................3-2 1. Set the Separator Gap.............3-2 2. Center the Feed Ramp Under the Material ...................3-4 3. Set the Feed Angle ..................3-5 4. Set the Feed Ramp Length .....3-5 5. Position the Side Guides .........3-6 6. Load Material ...........................3-7 7.
Basics Setting Up A Job Setting up a print job means adjusting the printer to accommodate the width, height, thickness and weight of your material. There are two things that determine how reliably your printer feeds: the setup adjustments and the quality of your material. A good setup minimizes misfeeds and jams. And your printer will perform at its best when you run material that falls within our published specifications. See Appendix B for complete material specifications. 1.
Basics Setting Up A Job (continued) Setting the Proper Feed Gap A. Unlatch and lift the lock lever to its highest position. This raises the H-Block. B. Place a sample piece of material between the separator fingers (the lower section of the H-Block) and the feed roller. C. Move the Lock Lever to the central position so that the H-Block drops onto the material, then push the Lever down to lock the H-Block in place. Tips for Setting the Separators • The blue hex nut has six (numbered) settings.
Basics Setting Up A Job (continued) 2. Center the Feed Ramp under the Material A. Loosen the Wireframe Clamp Knob. B. Place a sample piece of material in the feed area, up against the rear wall. Center the feed ramp under your sample piece of material. Be sure to set the ramp in a postion where the material rests on the ramp. 4 SV61183 Book.
Basics Setting Up A Job (continued) 3. Set the Feed Angle The feed angle of the feed ramp depends on the type of material you're running: • Heavy material: adjust to a low angle • Standard material: adjust to the center (45 degree angle) • Light material: adjust to a high angle To make the adjustment: A. Make sure the wire form adjustment slide is loosened. B. Move the feed ramp up or down as required. C. Tighten the adjustment slide to secure the ramp. 4.
Basics 5. Position the Side Guides A. Place a sample piece or trial stack of material in the input area. B. Slide the side guides until they almost touch the stack of material. Check that there's about 1/16 inch (1.5mm) clearance between the guides and the stack. Sideguides NOTE: Proper clearance is important. If you push the side guides tight up against the stack, they could retard feeding and cause jams. If the clearance is too great, pieces could skew as they feed into the printer. 6 SV61183 Book.
Basics Setting Up A Job (continued) 6. Load Material Once your printer is set up, you can load material and make a test print. To avoid misfeeds, follow these instructions: A. Make sure the input area is free of dust and other matter. B. Take a manageable amount of material and while holding it as shown, fan all sides of the material to separate each piece. This step helps keep misfeeds to a minimum. C. Tamp the material on a flat surface, making sure that the stack is square. D.
Basics Setting Up A Job (continued) 7. Adjust the Media Thickness Knob The media thickness knob sets the distance between the Print Heads and the material. Use it to compensate for different material thicknesses and to increase clarity of the printing. Estimate the thickness of the material to be run. NOTE: All material in a run must be the same thickness. For 1/16" (1.5mm) thick material, start half way. For 1/8" (3mm) thick material, start with setting all the way at the Thick side (clockwise).
Basics Setting Up A Job (continued) A Note about Print Quality The printer is designed to feed and print on a range of materials with various finishes and coatings. However the sharpness of the print may vary with different materials, depending on how absorbent the surface is, as well as other qualities. You'll get best results using white wove bonded stock. Printing is less sharp on Tyvek, recycled and glossy material. It is also possible that ink may not dry thoroughly on certain very glossy materials.
Basics Setting Up A Job (continued) 10. Set the Print Head Position The final step is to adjust and locate the bank of Print Heads over the media where the images/graphics or text is going to be printed. A. Lift the main cover. B. Loosen the Clamp Knob. This knob secures the bank of Print Heads. C. Slide the knob to move the bank. Locate the bank over the area you wish to print on the media. D. Tighten the Clamp Knob to secure the bank in place. E. Repeat steps B-D for the other print head. F.
Basics Setting Up A Job (continued) 11. Adjust the Takeaway Roller Tension The takeaway roller can be adjusted to one of seven tension settings. A. Lift the printer cover. B. Grasp the blue adjustment lever and pull it out of its current setting. C. Turn the adjustment lever and line it up with the appropriate tension setting hole. D. Push the lever until it is seated firmly in the hole for the tension setting. Loosest tension setting Tightest tension setting Adjustment lever 11 SV61183 Book.
Basics 12 SV61183 Book.
Chapter 4 Using the DA950 with Your Computer This chapter includes instructions for installing the DA950 printer driver, selecting the printer from a computer application, and using the DA950 printer driver. In this chapter: Installing the Printer Driver ...........4-2 Selecting the DA950 Printer From a Windows Application .........4-3 About Envelope Designer™ Plus ...............................................4-4 Making the DA950 the Default Print Driver.....................................
Using the Printer with Your Computer Installing the Printer Driver Before you can use your printer with your computer, you must install the DA950 printer driver. The driver gives your computer information about the printer you're using, and tells the printer about the settings you want to use in your print job. If you have not previously installed the printer driver on your computer, refer to the installation instructions furnished with it.
Using the Printer with Your Computer Selecting the DA950 Printer From a Windows Application The following steps explain how to select the DA950 printer from a Windows software application. The steps are similar for most applications. You can also refer to your application's documentation for specific instructions on installing printer drivers and selecting printers. 1. Start the software application that you use when printing envelopes with the DA950 printer and open the file you want to use. 2.
Using the Printer with Your Computer About Envelope Designer™ Plus Envelope Designer Plus is included on the installation CDROM furnished with your printer. It is a an easy-to-use software application that lets you design an envelope template to help you position the printheads of your DA950. The online help furnished with the application includes useful information about the DA950 print driver. If you are using a third-party mail list program, consult the user instructions furnished with it.
Using the Printer with Your Computer The General Tab This is the printer properties window as it appears in the Windows 2000 and XPS environments. The window displays information about your printer and allows you to enter its location and any comments. Click on Print Test Page to test printer operation. Click on Printing Preferences... to set up advanced options. The Printing Preferences window displays as shown on the next page. 4-5 SV61183 Book.
Using the Printer with Your Computer Printing Preferences The Paper Tab The Paper tab options allow you to select the envelope size and to identify the way the envelope will enter the printer. Paper Size This refers to the size of the envelope you plan to use for your mailing. The DA950 handles a wide range of envelope sizes. Use the drop-down menu to make your selection. 4-6 SV61183 Book.
Using the Printer with Your Computer Orientation Orientation refers to the way the envelope is placed in the printer. There are two orientation options: • Normal - The envelope is placed vertically in the printer feeder tray with the flap side down and the top fold of the envelope resting against the side of the feeder wall. The short side of the envelope is then correctly positioned for the DA950 to print the destination address in the standard location on the envelope.
Using the Printer with Your Computer Printing Preferences (continued) The Feautures Tab The Features tab options allow you to set a feed delay, select the printing quality, and turn on memory overlay. Feed Delay Use the Feed Delay feature to increase (or decrease) the time between the printing of envelopes. This feature is especially helpful when you are having a problem with ink smearing. Increasing the Feed allows the ink to set before the next envelope is printed. 4-8 SV61183 Book.
Using the Printer with Your Computer Print Quality The Print Quality feature allows you to select a setting to meet your needs. The higher the number of dots per square inch, the better the quality, but the slower the printing will be. A higher print quality requires more printing and drying time and uses more ink.
Using the Printer with Your Computer Printing Preferences (continued) The Advanced Tab Settings in the Advanced tab provide a means to pause the envelope feeding at certain points in the printing process. Options include: Pause on Tray Break This option allows you to remove printed envelopes designated for a given tray from the printer and place them into the tray. Pause on Package Break This option allows you to remove a given number of printed envelopes from the printer and bundle them into a package.
Chapter 5 Printer Maintenance This chapter describes the procedures you should perform to keep your printer running troublefree. In this chapter: Replacing the Print Cartridges ......5-2 Prolonging the Life of Print Cartridges......................................5-6 Cleaning ........................................5-7 Preventive Maintenance ................5-7 Print Quality Problems ...................5-7 Cleaning the Sensor ......................5-8 Cleaning the Exit and Entry Idler Rollers ............
Printer Maintenance Replacing the Print Cartridges Removing Old Print Cartridges WARNING! The ink in the cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children. Discard empty cartridges immediately. When the Ink indicator shows 5% or lower, the Print Cartridges are nearly empty and have to be changed soon. The On Line indicator will flash to remind you of the situation. Use the following steps to remove used or damaged Print Cartridges. 1.
Printer Maintenance Replacing the Print Cartridges (continued) Installing New Print Cartridges 1. Make sure the printer is OFF LINE. With the printer on, press the On Line key until the indicator light above the key goes out. 2. Lift the main cover. 3. Remove the Cartridge from the shipping container by peeling the top cover off. Be careful not to touch the copper ribbon. 4. Gently remove both pieces of tape covering the ink nozzles on the Print Cartridge. Be careful not to touch the copper nozzles. 5.
Printer Maintenance Replacing the Print Cartridges (continued) 6. Push down on the ink cartridge until it is seated on the bottom of the Head Print Assembly. Push and rock the ink cartridge forward to stand the ink cartridge up. 7. Press down the blue latch to lock the ink cartridge in place. 8. Repeat this process to load the other ink cartridges. NOTES: • Reset the Ink Count in the Main Menu after replacing a Print Cartridge. • Make a test print after replacing a Print Cartridge.
Printer Maintenance Replacing the Print Cartridges (continued) Installing New Bulk Ink Cartridges The bulk ink tray can hold up to six bulk ink cartridges; one to hook up to each of the six print heads. 1. Stack the bulk ink Route cables here reservoirs on the bulk ink tray. 2. Route (up to three cables) through the notches on either side of the bulk ink assembly as shown at right. 3. Lift the printer cover and route the cables through the notch as shown at right. Route cables here 4.
Printer Maintenance Prolonging the Life of Print Cartridges Included in the Accessories are Cartridge Capping Assemblies. These are designed to enclose the Print Cartridge nozzles. Proper use of the Cartridge Capping Assemblies helps to maintain good print quality and prevents ink from drying and clogging the Print Cartridge nozzles. Use the Cartridge Capping Assemblies when the printer is left to idle or shut down for more than a few minutes. 1. Remove the Print Cartridge from the Print Heads assembly.
Printer Maintenance Preventive Maintenance Cleaning The Pitney Bowes DA950 Ink Jet Printer is designed for trouble- free service with a minimal amount of care. You should schedule regular cleaning of the items covered in this chapter. CAUTION! Clean Print Cartridges, ink surfaces and covers with plain water only. (Water works best!) Clean all rubber rollers with isopropyl, denatured or rubbing alcohol only. Use of any other cleaning solvents will damage the rollers.
Printer Maintenance Cleaning the Sensor With use, a film and/or dust builds up on the eye of the sensor causing misfeeds of media. Periodically use compressed air to blow dust from the sensors. For caked on dust use a Q-tip to remove the dust from the eye of the sensor. NOTE: The lower half of the sensor is seen through the holes in the floor. Upper sensor Lower sensor 5-8 SV61183 Book.
Printer Maintenance Cleaning the Exit Idler and Entry Rollers From normal operations of the printer the Exit Idler Rollers and Entry Rollers will accumulate a buildup of ink, wax, etc. which will require removal or the idlers will leave marks on the media. Use water to dampen a soft cotton cloth to remove the ink from the rollers. Entry rollers Exit idler rollers 5-9 SV61183 Book.
Printer Maintenance Cleaning the Wipers The wipers beneath the banks of print cartridges will, over time, pick up ink, wax, clay and other material from the media it touches. Once enough of this material accumulates on the wipers, it will leave marks or smears on the media. 1. Loosen the Print Head Assembly locating screw. 2. Swivel the Print Head Assembly up and back to expose the wipers.
Chapter 6 Troubleshooting Your Printer This chapter lists some common printer problems and offers suggestions on how to fix them. In this chapter: Problems and Solutions ................6-2 Feed Problems ..............................6-2 Print Quality Problems ...................6-3 Interface Problems ........................6-6 Motor Problems .............................6-6 Other Problems .............................6-6 SV61183 Book.
Troubleshooting Your Printer Problems and Solutions Before calling Pitney Bowes or your Local Representative, look for your problem below. If you can solve the problem yourself, you will be able to resume printing sooner. Feed Problems Problem Intermittent Feed Reason: Feed Ramp not used. Solution: The feed ramp adds a gentle slope to the stack and helps feeding. If you're using the ramp, check the H-Block gap for proper separation. Also make sure the feed ramp is centred under the material.
Troubleshooting Your Printer Problem Multifeed (feeds doubles) or skewing Reason: Separator (H-block) not set correctly. Also ramp set incorrectly. Solution: Adjust H-block to thickness of material. See page 3-3. Check feed ramp position. See page 3-4. Print Quality Problems Reason: Media thickness knob set too thick. Solution: Reduce setting. See page 3-8. Reason: Media out of specification. Solution: Refer to Appendix B - Specifications. Reason: Media sticking together.
Troubleshooting Your Printer Print Quality Problems (continued) Problem Grey or Light Print–Black Ink Reason: Ink supply is low, or media thickness knob is set too high. Solution: Check adjustment of the media thickness knob (page 3-8). If this fails to correct the problem, replace ink cartridge (page 5-2). Problem Address Printing is not Sharp Reason: Incorrect media thickness knob setting. Also, unsuitable material. Solution: Check whether media thickness knob is adjusted too high (page 3-8).
Troubleshooting Your Printer Print Quality Problems (continued) Problem Skewed Print Reason: Sliding fence set incorrectly. Solution: Fence should control media without restricting feed. Reason: Roller or wiper is running along the edge of the media. Solution: Move the print head bank to a slightly different position over the media. Problem Unwanted Bolding Reason: Escape sequence turning on bold or bold selection in printer's menu options is set to bold.
Troubleshooting Your Printer Interface Problems Problem No Communications; Printer Does Not Respond Reason: Incorrect print driver, bad parallel or USB cable, bad printer controller board. Solution: Use DA950 print driver; replace parallel or USB cable. Make sure cable connections are tight. If the problem still persists, call Pitney Bowes for service. Clear memory (see page A-3). Cycle power (turn printer off, then on).
Troubleshooting Your Printer Other Problems (continued) Problem Paper Out or Paper Jam Reason: Input area is empty. Solution: Refill the input area. Reason: H-Block separator not adjusted correctly. Solution: Adjust the H-Block to the thickness of the material you're running. See pages 3-2 and 3-3. Reason: Paper jam obstructing paper path. Solution: Clear obstructed path. Reason: Paper jam in exit roller area. Solution: Make sure exit rollers are rotating freely.
Troubleshooting Your Printer 6-8 SV61183 Book.
Appendix A Using the Control Panel Menus Use the printer menus to control how your printed material looks. This appendix describes each menu and its options. In this appendix: Using the Control Panel ............... A-2 Using the Menus .......................... A-3 Using the Main Menu .................. A-5 Using the Setup Menu ................ A-16 Using the Service Menu ............. A-28 SV61183 Book.
Printer Menus Using the Control Panel Use the buttons on the control panel to get to the printer menus, define the print options, run a print job, and turn the printer on line and off line. If you’ve installed the DA950 printer driver on your computer, you’ll normally perform these actions from within the application you’re using to set up your envelope layout. These settings will override the control panel settings. The buttons on the control panel perform the following functions: This Button...
Printer Menus Using the Control Panel (continued) Using the Menus This Button... Enter Does This... Press to select the currently displayed menu option. When in a menu, press to scroll for+ ward through the menu options. _ When in a menu, press to scroll backwards through the menu options. Test Envelope When the printer is OFFLINE, prints a test envelope. This is very useful when you set up a print job.
Printer Menus Using the Menus (continued) To select an option: 1. Press the On Line button until the indicator goes out (showing the printer is Off Line). 2. To access the Main Menu, press the Menu button. To access the Setup Menu, press and hold the Menu button for two (2) seconds until SETUP MENU is displayed. To access the Service Menu, press and hold the Menu button and the – button simultaneously until SERVICE MENU is displayed. 3.
Printer Menus Using the Main Menu The Main Menu options are: 1. Address Layout 2. Print Quality 3. Font 4. Barcode 5. Address Recovery 6. Clear Counter 7. Job Settings 8. Conveyor Time 9. Image Overlay 10. Purge Print Head 11. Reset Ink Counter NOTE: The settings you define in a Windows™ software application override any settings you choose in the printer menus. A-5 SV61183 Book.
Printer Menus Using the Main Menu (continued) NOTE: If Orientation is set to Inverted, Address Layout option A will be “Distance to right”. Main Menu Menu Options 1. ADDRESS LAYOUT A. B. C. D. DIST FROM LEFT DIST FROM TOP LINE SPACING ORIENTATION 2. PRINT QUALITY EXECUTIVE LETTER DRAFT SUPER DRAFT 3. FONT A. B. C. D. E. F. 4. BARCODE A. LOCATION B. 5 DIGIT ON/OFF C. BAR WIDTH 5. ADDRESS RECOVERY A. GET ADDRESS B. CLEAR MEMORY NAME SIZE WIDTH BOLD ITALIC OUTLINE 6. CLEAR COUNTER 7.
Printer Menus Using the Main Menu (continued) 1. Address Layout Use the Address Layout option to set up the way an address appears on the printed material. Define the following options from this menu: A. Distance from Left/Distance to Right • Distance from Left. This menu item only appears when the Orientation is set to Normal. It allows you to change the position of the record horizontally on the media. Records will appear upside down when viewed from the front of the printer.
Printer Menus Using the Main Menu (continued) 1. Address Layout (continued) B. Distance from Top This menu item allows you to change the position of the record without moving the bank of Print Cartridges. The printer achieves this by reducing the available area used for printing. Therefore, increasing the setting decreases the print area. The recommended setting for Distance From Top is 0.00. Press the + or – buttons to increase or decrease the Distance from Top from 0 to 3.0".
Printer Menus Using the Main Menu (continued) 2. Print Quality This option changes the number of dots sprayed to print characters or graphics on the media. Changing the amount of ink sprayed also affects how fast the Transport Belts are capable of running. The display will show the new item whenever the Print Quality is changed. These menu items are available in the printer driver and override the control panel settings. Executive This is the darkest of the four print qualities.
Printer Menus Using the Main Menu (continued) 3. Font Selection The DA950 has 12 internal fonts. All fonts are scalable from 4 to 30 point size, in 5 width settings, and can be printed in regular, bold, italic and outline style. The DA950 also supports downloaded fonts. This means that if you are using Windows, all the fonts installed in Windows are available. The options on this menu are: A.
Printer Menus Using the Main Menu (continued) 4. Barcode Use this option to print a USPS barcode. The options on this menu are: A. Location, B. 5 Digit On/Off, and C. Bar Width. A. Location Use this option to print the barcode above or below the address, or to stop printing the barcode. • Above Address prints the barcode in the address block above the first line of the address. • Below Address prints the barcode below the last line of the address. • Off stops the barcode from printing. B.
Printer Menus Using the Main Menu (continued) 5. Address Recovery Use this option to direct the printer’s memory to go back a certain number of addresses when an error occurs in order to reprint the address. The options on this menu are: A. Get Addresses; and B. Clear Memory. A. Get Addresses Select Get Addresses after a jam is cleared and you want to restart printing at the point where the printer left off just before the jam occurred. To retrieve any address in the data buffer, press the Enter button.
Printer Menus Using the Main Menu (continued) 6. Clear Counter Clear Counter should be selected before you start a new printing batch. This resets the counter on the display to zero. For instructions how to use the menus and select an option, refer to page A-4. 7. Job Settings The Printer can hold eight job presets in memory. This eliminates the need for changes to the printer setup when you change print jobs. The options on this menu are: A. LOAD; and B. SAVE. A.
Printer Menus Using the Main Menu (continued) 8. Conveyor Time This setting can only used if the model of conveyor stacker being used supports this function. This item increases the length of time the stacker will stay on. It can be set from 0.00 to 2.00 seconds. Generally, when the print quality is set higher than draft, and/or, print width is larger than normal, the drying time of printed records must be increased to prevent smearing or smudging of addresses.
Printer Menus Using the Main Menu (continued) 10. Purge Print Head This menu item is used to clean the ink jet cartridge nozzles. The purge process fires all the ink jet nozzles onto a piece of media to dislodge and clear any dried ink on the print nozzles. Often this will return the print quality to a normal level. Once the purge is started, the – button may be pressed to stop the cycle. For instructions how to use the menus and select an option, refer to page A-4. 11.
Printer Menus Using the Setup Menu To access the Setup Menu, the printer must be OFF LINE. If the printer is ON LINE, press the On Line button once so the indicator above the button turns off. Then, press and hold the Menu button for two seconds to display the Setup Menu. The Setup Menu options are: 1. Stop on Feed Err (Error) 2. Feeder Signal 3. Lines Per Address 4. Line Termination 5. Hex Dump Mode 6. Language 7. Transport Speed 8. Postal Bundle Break 9. Pre-Purge 10. Feed Gap 11. ROM Revision # 12.
Printer Menus Using the Setup Menu (continued) Setup Menu Menu Options 1. STOP ON FEED ERR 2. FEEDER SIGNAL NONE ON/OFF CONTROL PULSE OFF SIGNAL ON/QUICK OFF SIGNAL POLARITY 3. LINES PER ADDRESS 4. LINE TERMINATION 5. HEX DUMP MODE 6. LANGUAGE A. SYMBOL SET B. INCH/MILLIMETER C. MENU LANGUAGE 7. TRANSPORT SPEED NOTE: To print a list of the Main Menu and Setup Menu settings, press the Test button when ROM REV is displayed. 8.
Printer Menus Using the Setup Menu (continued) 1. Stop On Feed Err (Error) Use this option to stop the printer from feeding more media when an error occurs. Otherwise the printer will continuously feed media until the record is accurately printed before continuing onto the next record. Stopping the printer when an error occurs is helpful when the media is in short supply. For instructions how to use the menus and select an option, refer to page A-4. 2.
Printer Menus Using the Setup Menu (continued) 2. Feeder Signal (continued) D. On/Quick Off This option turns on a signal whenver one or more reocrds are in the buffer to be printed. The signal is turned off once the sensor detets the piece to print the last record of the buffer on. E. Signal Polarity (Active On/Active Off) This option reverses the signal used to trigger the feeder. • Active On actives and external feeder by switching on the feeder signal.
Printer Menus Using the Setup Menu (continued) 5. Hex Dump Mode The information provided here is for those of our customers who are technically inclined. The Hex Dump Mode option causes the printer to print all commands and data it receives from the computer in a hexadecimal format. Use this feature to check the integrity of your data. When you enable this option, instead of addresses printing, a Hex dump of the data stream prints on the material.
Printer Menus 5.
Printer Menus Using the Setup Menu (continued) 6. Language The DA950 has several language sets installed. The options on the language menu are: A. Symbol Set; B. Inch/Millimeter; C. Menu Language. A. Symbol Set The symbol set contains the International Standards Organization (ISO) character set substitution tables.
Printer Menus Using the Setup Menu (continued) 7. Transport Speed Select this item to slow down the transport of the media to increase drying time for the ink and assist in the handling and sorting of the media by decreasing the throughput. Varying the speed of the printer will not affect the print quality. This item can be set from 50% to 100%. For instructions how to use the menus and select an option, refer to page A-4. 8. Postal Bundle Brk (Break) A.
Printer Menus Using the Setup Menu (continued) 8. Postal Bundle Brk (Break) (continued) B. Break Character This option sets what character the printer must receive before it will momentarily halt working. The list of characters to select from are: !”#$%&’()*+-./ 0123456789 :;<=>?@ ABCDEFGHIJKLMNOPQRSTUVWXYZ These characters and symbols range from [! ASCII (33)] to [Z ASCII (90)] in an ASCII Table. NOTE: Send the [SOH ASCII (01)] character to trigger a Postal Bundle Break. C.
Printer Menus Using the Setup Menu (continued) 9. Pre-Purge Use this option to keep the print heads from drying out and to clear the inkjet nozzles automatically while operating the printer. A. Purge at Start If you have long breaks of twenty seconds or more before starting another batch of records, this option will purge on the first piece before printing the records. B. Periodic Purge This option will activate the periodic purge. C.
Printer Menus Using the Setup Menu (continued) 10. Feed Gap Two settings are available to modify how the printer reacts. Use this option to help when feeding very glossy media or short media. A. Selectable Gap This item increases the gap or space between pieces of media as they are fed through the printer. Increasing the gap will slightly reduce the overall throughput of the printer. This item can be set from 3.1" to 12.7". B.
Printer Menus Using the Setup Menu (continued) 12. Print Head Size Enable this option for the printer to keep track of the ink usage correctly for the type of ink supply you are using. Select the type of Print Cartridge being used with the printer. Changing the Print Head Size alters how the percentage of ink used is calculated for the menu item 12, RESET INK COUNT. For a standard cartridge, select NORMAL CAPACITY. If you use the high capacity ink reservoir system, select EXTENDED CAPACITY.
Printer Menus Using the Service Menu To access the Service Menu, the printer must be OFF LINE. If the printer is ON LINE, press the On Line button once so the indicator above the button turns off. Then, press and hold the Menu button and – button simultaneously to display the ServiceMenu. The Setup Menu is used by an operator to adjust the alignment of the print cartridges using the ‘Adjust Print’ function.
Printer Menus Using the Service Menu (continued) 1. Adjust Print (continued) In this example, the crooked line in the center indicates Print Cartridge No.3 has to have the printer perform a vertical print adjustment. The example shows Print Cartridge No.3 is too high. Scroll through the Adjust Print menu options until the HEAD 3 UP DOWN option is displayed on the LCD panel. Enter the menu option to move the setting down. Enter the new value into the printer’s memory.
Printer Menus Using the Service Menu (continued) 1. Adjust Print (continued) When a line of print is split apart, or the left edge of a block of lines don’t line up with the left edge of the other lines, the Print Cartridges have to be synchronized horizontally. Perform a horizontal adjustment whenever the wide solid line and the set of 18 thin vertical lines do not form long vertical lines for the whole bank of Print Cartridges.
Printer Menus Using the Service Menu (continued) 1. Adjust Print (continued) Scroll through the Adjust Print menu options until the HEAD 2 SIDE TO SIDE option is displayed on the LCD panel. Select this menu item to change the settings. Press the – button to scroll the values down and move Head 2 left. Press the Enter button to select the desired value. An Asterisk (*) will appear in front of the new selection. Press the Test button to print another Test Pattern.
Printer Menus Using the Service Menu (continued) 1. Adjust Print (continued) I. Bank A to Sensor/Bank B to Sensor • Bank A to Sensor - Use this option to set the distance between the sensor and the first head in Bank A. • Bank B to Sensor -Use this option to set the distance between the sensor and the first head in Bank B. Set the Test Pattern printed by the bank of Print Heads to locate the vertical bar 1/2 inch from the edge of the media.
Printer Menus Using the Service Menu (continued) 2. Test System Use this option to check the mechanical and/or electrical operation of the DA950. Once you have selected Test System from the Service Menu, press Enter. The printer will enter test mode. • Press the + button to increase motor speed. • Press the - button to decrease motor speed. 3. Test Display Use to help determine if the LCD display is not functioning properly. Once you have selected Test Display from the Service Menu, press Enter.
Printer Menus A-34 SV61183 Book.
Appendix B DA950 Specifications This Appendix contains detailed hardware and material specifications for the DA950 printer. In this Appendix: Equipment Specifications ............. B-2 Material Specifications ................. B-5 SV61183 Book.
Specifications Equipment Specifications Physical Dimensions 16" (406.4mm) high; 30" (762mm) wide; 24" (609.6mm) deep Weight 87 lbs. (39.5 kg), including accessories Electrical Voltage: 120 volts AC +/- 10%. Other selectable voltages: 100v, 220v, and 240v Frequency: 60 Hz +/- 3 Hz automatic frequency selection for other voltages Fuse Type: 2 x 2 Amp Slow-Blow Power Consumption: 126 Watts, 430 BTU/hr.
Specifications Equipment Specifications (continued) Print Modes/Print Resolution • Super Draft: 600 x 150 DPI • Draft: 600 x 200 DPI • Letter: 600 x 300 DPI • Executive: 600 x 600 DPI Resident Fonts Courier, Sans Serif, Roman, Baxter, Dingbat, Hancock, Marina, Quincy, Silicon, Springer, Stencil, and Windmill. (All fonts are scalable from 4 to 30 pt size.) Resident Font Enhancements • Bold • Expanded • Outline • Condensed • Italic Downloadable Fonts Supports TrueType downloadable fonts.
Specifications Equipment Specifications (continued) Printhead/InkJet Cartridges Cartridges: User-replaceable ink jet. Available are: Single ‘Standard’ Black Ink Cartridge; Single ‘Versatile’ Ink Cartridge; and a High Capacity Ink Reservoir System. Contact Pitney Bowes to order. Environmental Limits Operating Conditions:Temperature—55 to 95°F (12 to 35°C); Humidity—8 to 80% Storage Conditions: Temperature—42 to 100°C (5 to 40°C); Humidity—10 to 90% Noise Level Idle Mode: <6.6 Bel (A) Operating Mode: <7.
Specifications Material Specifications Approved Media The paper types listed below are approved for use with the DA950 Printer. Please note that the dimensional limits above apply in all cases, and that all media (flats, envelopes, postcards, catalogue envelopes, etc.) must be without windows, unstuffed and unsealed. • White Wove • Card stock • Bond paper • Brown kraft • Recycled paper • Manila • Coated paper Media Sizes Minimum: 3" (76mm) x 5" (127) mm; Maximum: 13" (330mm) x 15" (390mm).
Specifications Material Specifications (continued) be tabbed per postal regulations. 1/2 and tri-folds must be machine produced. A catalog may consist of multiple pages bound by adhesive or tabs on the feed edge or at 90 degrees with respect to the feed edge. Sheet stock may consist of 60 to 105 g/m2 bond as well as 227 to 302 g/m2 coated stock. The size and thickness constraints specified above apply.
Appendix C Glossary This Appendix contains a glossary of terms related to your Address Printer and Computer. SV61183 Book.
Glossary Cable Wires that carry the information between the computer and the printer. Centronics parallel interface A device for connecting printers and other peripheral devices to a computer. It transmits a full byte at a time. Character A printable letter or symbol. Character height The height of a uppercase letter. A character height is measured in points. Characters per inch The number of characters printed in a horizontal inch. Also called pitch.
Glossary Double feeding A condition in which two or more pieces of media feed at the same time or without separation. DPI See dots per inch. Draft quality A lower print resolution which saves ink and allows faster printing of a document. Drivers A file used by the computer’s software to communicate commands and information that the printer needs to layout and print a document. Embedded printer commands Commands sent in a record or document to instruct the printer to change printing options.
Glossary Internal test address message The preprogrammed Address that is printed when the Test button is pressed. Interface cable The cable that connects the printer or other device to the computer. Interface connector The connectors on both ends of the interface cable that insert into the interface ports. Internal fonts Resident or built-in fonts supplied with a printer. Jam See Paper Jam. Letter quality Print resolution which saves ink and still provides a high quality document.
Glossary PCL commands A standard printer language of commands to access printer features or options. Point size A measurement standard for the height of a printed character. One point equals one seventy-second of an inch. Port See Printer Interface Port. Postal regulations Rules and guidelines set up by the Postal Authority for mail. Power socket The socket on the back of the printer where the line cord is connected. Print cartridge A removable container that holds ink for printing.
Glossary Subdirectory A directory within a directory (or a folder within a folder). Troubleshooting The process of isolating and correcting a problem. Universal Serial Bus (USB) A communications protocol for connecting printers and other peripheral devices to a computer. This protocol supports automatic device detection for "plug and play" installation. It also it supports daisy chaining and branching for hot plugand-play capability without disturbing running applications.
Index SV61183 Book.
Index A E Addresses "Walking" 6-5 Address Smudging 6-4,6-5 Approved Media B-5 Assembling the Printer 2-3 Electrical Specifications B-2 Envelope Designer Plus CD 4-2 Envelope Sizes Listing of B-6 Executive Print Quality A-9 B Barcode A-11 Options, Setting with Menu A-11 Bold Type Unwanted 6-5 Bulk Ink installing cartridges 5-5 removing cartridges 5-4 C Cables, Printer Connecting 2-8 Recommended types and length 1-3 Cartridge Fonts B-3 Cleaning Precautions 5-7 Preventive Maintenance 5-7 Printer Floor 5-1
Index Ink Jet Cartridge Installing 2-10,5-2,5-3 Installing Ink Jet Cartridge 2-10,5-2,5-3 Installing the Printer Driver 4-2 Interface Centronics Parallel B-2 Interface Problems 6-6 J Jam Paper 6-7 L Letter Print Quality A-9 Light Material 3-5 Light Print 6-4 Line Spacing A-8 Loading Material 3-7 Location, Choosing, for printer 2-2 M Main Menu Options Address Layout A-7 Barcode A-11 Print Quality A-9 Material Loading 3-7 Material Notes B-5 Media Thickness Knob Adjusting 3-8 Memory, Recommended 1-3 Menu La
Index memory overlay 4-9 Parts and Locations 1-7 preferences 4-6 print quality 4-9 properties window 4-5 Printhead Purging 5-7 Printhead/InkJet Cartridge B-4 Printing Light 6-4 Not Sharp 6-4 Print Driver accessing 4-4 installing 4-2 making DA950 the default 4-4 Print Head Position, Setting 3-10 Print Modes (Print Resolution) Available B-2 Print Quality Setting with Menu A-9 Problems and Solutions 6-2 Prolonging the Life of Print Cartridges 5-6 R Recycled Material Print Quality 3-9 Resident Fonts Listing B-
Index Printing 3-9 Throughput B-3 Troubleshooting 6-1 Addresses "Walking" 6-5 Address Printing is not Sharp 6-4 Address Smudging 6-4,6-5 Intermittent Feed 6-2 Motor Turning but no Feed Roller Movement 6-6 Multifeed (Feeds Doubles) 6-3 No Communications; Printer Does Not Respond 6-6 No Print 6-3 Out of Memory 6-6 Paper Out or Paper Jam 6-7 Unwanted Bolding 6-5 Tyvek Print Quality 3-9 U Unwanted Bolding 6-5 USB Cable Connecting 2-8 User-Definable Parameters B-3 Using the Menus A-3,A-4,A-5,A-6,A-7,A8,A-9,A-10
SV61183 Book.
SV61183 Book.
