User manual

30 EN
11 Troubleshooting
Warning
• Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
Main unit
The buttons on the home theater do not work.
• Disconnect the home theater from the
power supply for a few minutes, then
reconnect.
ERROR appears on the display panel.
• Disconnect the home theater from the
power supply for a few minutes, then
reconnect.
OPEN appears on the display panel.
• Remove disc from the disc compartment.
• If you remove an eight inch disc from the disc
compartment, the display remains OPEN.
• Make sure that the disc compartment is
closed.
• Make sure that no object blocks the disc
compartment before closing it.
BLOCKED appears on the display panel.
• Make sure that no object blocks the disc
compartment before closing it.
Cannot eject a disc from the disc compartment.
• Press and hold (Stop) for three seconds
to eject.
• In disc source, press (Stop) and then enter
159 to eject the disc.
• Make sure that the home theater is not in
standby mode.
• Disc compartment is blocked. Make sure that
no object blocks the disc compartment.
• Close the disc compartment and open it
again to eject the disc.
Picture
No picture.
• Make sure that the TV is switched to the
correct source for the home theater.
No picture on a TV connected through HDMI.
• Make sure that you use a High Speed HDMI
cable to connect the home theater and TV.
Some Standard HDMI cables do not display
properly for some images, 3D video, or Deep
Color.
• Make sure that the HDMI cable is not faulty. If
it is faulty, replace it with a new cable.
• Press (Home) and then 731 on the
remote control to restore the default picture
resolution.
• Change the HDMI video setting, or wait for
10 seconds for auto recovery (see 'Picture
resolution' on page 22).
Discdoesnotplayhigh-denitionvideo.
• Make sure that the disc contains high-
denition video.
• Make sure that the TV supports high-
denition video.
• Use an HDMI cable to connect to the TV.
Sound
No sound from home theater speakers.
• Connect the audio cable from your home
theater to your TV or other devices. However,
you do not need a separate audio connection
when:
• the home theater and TV are connected
through an HDMI ARC connection, or
• a device is connected to the HDMI IN
connector on your home theater.
• Set up the audio for the connected device
(see 'Set up audio for connected devices' on
page 11).
• Reset your home theater to its factory settings
(see 'Apply factory settings' on page 24), and
then switch it off and switch on again.
• On your home theater, press SOURCE
repeatedly to select the correct audio input.
Distorted sound or echo.
• If you play audio from the TV through the
home theater, make sure that the TV is
muted.
Audio and video are not synchronized.
• 1) Press SOUND SETTINGS. 2) Press
the Navigation buttons (left/right) to select
AUD SYNC, and then press OK. 3) Press
the Navigation buttons (up/down) to
synchronize the audio with the video.