Warranty
PERGO Outlast+ Limited Lifetime Residential Warranty
instructions. Damage resulting from excessively wet maintenance or from using
detergents, abrasive cleaners, soaps, waxes or polishes is not covered by this limited
warranty.
4. Damage must not have occurred as a result of improper or inadequate maintenance or
accidents, such as damage caused by scratching, impact or cutting. Damage resulting
from the use of rotating beater bars, floor scrubbers, steamers, jet mops, buers or
similar products is not covered by this limited warranty.
5. Surface wear must be readily visible (i.e. approximately 1 square inch). Gloss or sheen
change and variations from later product additions or non-warranty repairs are not
covered by these limited warranties.
6. These limited warranties do not apply to moisture damage caused by events beyond
everyday household spills, including but not limited to, flooding, standing water, leaking
pipes, mechanical failures or appliance leaks.
7. These limited warranties do not apply to damage caused by water or moisture in the
subfloor or underneath the flooring, including but not limited to damage from subfloor
hydrostatic pressure (water or moisture under the floor that is transmitted to the
surface through exerted pressure) or other conditions that result in water or moisture
being below the floor.
8. These limited warranties do not apply to flooring installed on a concrete subfloor
unless a non-recycled (100% virgin resin) 6-mil polyethylene film vapor barrier with
a density of 0.92 lbs/cubic foot and a thickness tolerance of +/- 10% is installed over
the concrete subfloor that emits a water vapor no greater than 5 lbs/1000ft2/24-hr.
Pergo FloorMate™ is an acceptable vapor barrier when installed in accordance with the
provided instructions.
9. These limited warranties do not apply to moldings.
10. Installation of flooring that contains any manufacturing defect is not covered by these
limited warranties.
How to Make Claims:
Any claim under any of the limited warranties above must be made by contacting your
retailer within 30 days after the basis for the claim is detected. In addition, any claim
under any of the limited warranties above must be made before the end of the applicable
limited warranty period. Proof of purchase, including the date of purchase, must be
presented to make a claim.
Pergo’s Responsibility:
If Pergo accepts a claim under any of the limited warranties above, Pergo will repair
or replace, at its option, the aected Pergo flooring material only. If Pergo in its sole
discretion determines that such repair or replacement is not reasonably achievable, Pergo
may choose to refund the purchase price of the aected Pergo flooring material. If the
design for which a claim is made is no longer available, Pergo will replace the aected
floor materials with another Pergo design of equal or greater value at Pergo’s discretion.
If the product was professionally installed, Pergo will cover reasonable labor costs. Pergo
can never be held liable and is not responsible for any secondary damage. Upon approval
of the warranty claim, Pergo will provide you with instructions on the manner in which
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