IP Phone User Manual

6 Feature Guide
Table of Contents
1 Call Handling Features .................................................................15
1.1 Incoming Call Features........................................................................................ 16
1.1.1 Incoming Trunk Call Features................................................................................. 16
1.1.1.1 Incoming Trunk Call Features—SUMMARY......................................................................................... 16
1.1.1.2 Direct In Line (DIL)............................................................................................................................... 19
1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI)............................................................................. 21
1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service........................................................................... 24
1.1.1.5 Calling Line Identification (CLI) Distribution......................................................................................... 27
1.1.1.6 Intercept Routing.................................................................................................................................. 29
1.1.1.7 Intercept Routing—No Destination.......................................................................................................32
1.1.2 Internal Call Features............................................................................................. 33
1.1.2.1 Internal Call Features—SUMMARY..................................................................................................... 33
1.1.2.2 Internal Call Block ................................................................................................................................34
1.1.3 Incoming Call Indication Features .......................................................................... 36
1.1.3.1 Incoming Call Indication Features—SUMMARY ..................................................................................36
1.1.3.2 Ring Tone Pattern Selection................................................................................................................. 37
1.1.3.3 Call Waiting..........................................................................................................................................38
1.2 Receiving Group Features................................................................................... 40
1.2.1 Idle Extension Hunting ........................................................................................... 40
1.2.2 Incoming Call Distribution Group Features............................................................. 42
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY .................................................................... 42
1.2.2.2 Group Call Distribution......................................................................................................................... 46
1.2.2.3 Queuing Feature .................................................................................................................................. 49
1.2.2.4 VIP Call................................................................................................................................................ 51
1.2.2.5 Overflow Feature.................................................................................................................................. 52
1.2.2.6 Log-in/Log-out...................................................................................................................................... 54
1.2.2.7 Supervisory Feature............................................................................................................................. 56
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features................................... 58
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)....................................................... 58
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY...............................................................58
1.3.1.2 Call Forwarding (FWD)......................................................................................................................... 61
1.3.1.3 Do Not Disturb (DND) ..........................................................................................................................65
1.4 Answering Features............................................................................................. 66
1.4.1 Answering Features................................................................................................ 66
1.4.1.1 Answering Features—SUMMARY........................................................................................................ 66
1.4.1.2 Line Preference—Incoming.................................................................................................................. 67
1.4.1.3 Call Pickup ........................................................................................................................................... 68
1.4.1.4 Hands-free Answerback.......................................................................................................................69
1.5 Making Call Features ........................................................................................... 70
1.5.1 Predialling............................................................................................................... 70
1.5.2 Automatic Extension Release................................................................................. 71
1.5.3 Intercom Call .......................................................................................................... 72
1.5.4 Trunk Call Features ................................................................................................ 73
1.5.4.1 Trunk Call Features—SUMMARY ........................................................................................................ 73
1.5.4.2 Emergency Call.................................................................................................................................... 74
1.5.4.3 Account Code Entry............................................................................................................................. 75
1.5.4.4 Dial Type Selection...............................................................................................................................76
1.5.4.5 Reverse Circuit..................................................................................................................................... 77
1.5.4.6 Pause Insertion.................................................................................................................................... 78
1.5.4.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)....................... 79
1.5.4.8 Special Carrier Access Code ...............................................................................................................81
1.5.5 Seizing a Line Features.......................................................................................... 82
1.5.5.1 Seizing a Line Features—SUMMARY.................................................................................................. 82