Operation Manual

34
RQTV0146
Troubleshooting guide
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies
indicated in the chart do not solve the problem, consult your dealer for instructions.
Reference pages are shown in parentheses ( ).
Power
No power. Insert the AC power supply cord securely. (8)•
The unit is automatically
switched to the standby mode.
The unit was switched to standby by the sleep timer or auto-off function. (30)•
Operation
No response when any
buttons are pressed.
Some operations may be prohibited by the disc.
The unit may not be operating properly due to lightning, static electricity or some other
external factor. Turn the unit OFF and then back to ON.
Alternatively, press [^] to switch the unit to standby mode, disconnect the AC power supply
cord, and then reconnect it.
DivX
If playing DivX VOD content, refer to the website where you purchased it. (Example:
www.divx.com/vod)
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No operations can be
performed with the remote
control.
Check that the batteries are installed correctly. (4)
The batteries are depleted: replace them with new ones. (4)
Point the remote control at the remote control sensor and operate. (39)
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Cannot play DVDs. CD Mode is on. Press [CD MODE] to turn CD Mode off.•
Play doesn’t start (or stops
immediately) when you press
[DVD/CD q].
Condensation has formed: wait 1 to 2 hours for it to evaporate.
This unit cannot play discs other than the ones listed in these operating instructions. (11)
You can only play DVD-Video if their region number is the same or includes the same
region number as the unit or if the DVD-Video is marked “ALL”. Confirm the region number
for the unit on the rear panel. (Front cover)
The disc may be dirty and may require cleaning. (4)
Ensure that the disc is loaded with the label of the side to be played facing upwards. (12)
Check that the DVD-RAM has something recorded on it.
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It takes time before play starts.
DivXMP3
Play may take time to begin when an MP3 track has still picture data. Even after the track
starts, the correct play time will not be displayed.
This is normal on DivX video.
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•
Cannot select random or
program play.
You cannot select random or program play with some DVD-Video.•
Folders deeper than the eighth
layer on a data disc are not
displayed correctly.
Folders deeper than the eighth layer are displayed as the eighth layer.•
You have forgotten your
ratings password.
Reset all the Setup settings to
the factory preset.
While stopped and “DVD/CD” is the source, press and hold [g, STOP] on the unit and [
>
=
10]
on the remote control for about 3 seconds until “Initialised” disappears from the television.
Turn the unit off and on again.
All settings will return to the default values.
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•
Cannot eject disc.
The unit may not operate properly if the disc is damaged or dirty.
Press [^] and after the display disappears, wait a few seconds, then press [^] again and
eject the disc.
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Menu
No menu play. This function is dependent on software availability.•
Playback control menu
doesn’t appear.
VCD
(with
playback control)
Press [g, STOP] twice and then press [DVD/CD q].•
Cannot access the Setup
menu.
Select “DVD/CD” as the source.
Cancel program and random play. (14)
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Subtitle
No subtitles.
This function is dependent on software availability.
Subtitles are cleared from the television. Turn on the subtitles. (18)
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The position of the subtitles is
incorrect.
Change the position of the subtitles with “Subtitle Position” in the Display Menu. (20)•
Cannot select alternative
languages.
This function is dependent on software availability.
Try selecting from the disc’s menu if one is available. (18)
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WMA MP3 JPEG MPEG4 DivX
VK950_GN book.indb 34 08/06/2006 10:45:52 AM