Operating Instructions Digital Cordless Phone Model No. KX-TG6711E KX-TG6712E KX-TG6713E Digital Cordless Answering System Model No. KX-TG6721E KX-TG6722E KX-TG6723E KX-TG6724E KX-TG6761E Model shown is KX-TG6711. Model shown is KX-TG6761. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Please access our online customer survey: http://panasonic.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................4 General information ......................................6 Listening to messages using the handset ......................................................36 Remote operation .......................................37 Answering system settings .........................38 Important Information Voice Mail Service Voice mail service ...............................
Introduction Model composition Base unit Handset Part No. Part No. KX-TG6711 KX-TG6711 KX-TGA672 1 KX-TG6712 KX-TG6711 KX-TGA672 2 KX-TG6713 KX-TG6711 KX-TGA672 3 KX-TG6721 KX-TG6721 KX-TGA672 1 KX-TG6722 KX-TG6721 KX-TGA672 2 KX-TG6723 KX-TG6721 KX-TGA672 3 KX-TG6724 KX-TG6721 KX-TGA672 4 KX-TG6761*1 KX-TG6721 KX-TGA672 1 Series Model No. KX-TG6711 series KX-TG6721 series *1 Quantity A DECT repeater (KX-TGA405EX) is supplied in this model.
Introduction Accessory information Supplied accessories Quantity No. *1 *2 *3 Accessory item/ Part number KX-TG6711 KX-TG6721 KX-TG6761 KX-TG6712 KX-TG6722 KX-TG6713 KX-TG6723 KX-TG6724 A AC adaptor/ PNLV226EZ 1 2 3 4 B Telephone line cord/ PNJA1037Z (for U.K.) 1 1 1 1 C Rechargeable batteries*1 2 4 6 8 D Handset cover*2 1 2 3 4 E Charger*3 – 1 2 3 See page 4 for replacement battery information. The handset cover comes attached to the handset.
Introduction Expanding your phone system Handset (optional): KX-TGA671E You can expand your phone system by registering optional handsets (6 max.) to a single base unit. R Optional handsets may be a different colour from that of the supplied handsets. Sales and support information Customer Communications Centre R For customers within the U.K.: 0844 844 3899 R For customers within Ireland: 01289 8333 R For further support on your product, please visit our website: www.panasonic.co.
Introduction General information R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. Battery R We recommend using the batteries noted on page 4. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. R Do not mix old and new batteries. R Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.
Important Information should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference. Move away from the electrical appliances.
Important Information Specifications R Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx. 10 mW (average power per channel) R Power source: 220–240 V AC, 50/60 Hz R Power consumption: Base unit*1: Standby: Approx. 0.38 W Maximum: Approx. 2.4 W Base unit*2: Standby: Approx. 0.48 W Maximum: Approx. 2.5 W Charger: Standby: Approx. 0.1 W Maximum: Approx. 1.
Getting Started Battery installation Setting up Connections R Use only the supplied Panasonic AC adaptor PNLV226E. R When mounting the unit on a wall, see page 18. R USE ONLY Ni-MH batteries AAA (R03) size. R Do NOT use Alkaline/Manganese/Ni-Cd batteries. R Confirm correct polarities ( , ). n Base unit Press plug firmly. “Click” Rechargeable Ni-MH ONLY Hook To power outlet Use only the supplied telephone line cord.
Getting Started Note when setting up Battery level Icon Note for connections R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) R The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected. Battery level High Medium Low Needs charging.
Getting Started Receiver Controls Display Handset R: Recall/Flash MR/ECON A ECO: Eco mode shortcut key M G N (Off/Power) Microphone Charge contacts H B C D I E J F n Control type Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking.
Getting Started n KX-TG6721 series: page 3 A B C D E Display Handset display items Item Meaning Range status: The more bars visible, the closer the handset is to the base unit. Out of base unit range Paging, intercom mode F G H Speaker MnN (Stop) N (Erase) Message counter MjN/MkN (Volume up/down) M N/M M N (Play) N (Repeat/Skip) M Missed call*1 (page 33) The base unit transmission power is set to “Low”. (page 17) The LCD and key backlight is off.
Getting Started Item Meaning Icon Temporarily turns off the ringer for incoming calls. (page 20) Ringer volume is off. (page 26) Sets 24-hour or 12-hour clock format. (page 16) Night mode is on. (page 29) Places a call on hold. Blocked call*1 (page 30, 33) Opens the phonebook. Allows you to edit phone numbers. (page 30, 34) New voice mail message received.*3 (page 40) Line in use Someone is using the line. IN USE Answering system is being used by another handset or the base unit.
Getting Started Handset main menu icons 2 MbN: Select your desired language. a The following icons are shown when you (middle soft key) in standby mode. press 3 M Icon Feature Caller List Answer System*1 Time Settings Intercom Initial Setup Ringer Setup Caller Barred*2 *1 *2 KX-TG6721 series: page 3 KX-TG6711 series: page 3 Date and time Important: R When you install the batteries for the first time, the handset may prompt you to set date and time. First press , then proceed to step 2.
Getting Started – View the caller list when there are missed calls. (page 33) To activate these features, their Top key setup must be “On”. (page 17) *1 KX-TG6721 series: page 3 Using the smart function key (Top Key) When the smart function indicator flashes rapidly/slowly, press MSmart functionN. R The above features can be activated depending the situation. R If you answer a call using the smart function key, the speakerphone is activated.
Getting Started Wall mounting Note: R Make sure that the wall and the fixing method are strong enough to support the weight of the unit. R Drive the screws (not supplied) into the wall. n Base unit 49 mm Screws Hook n Charger 25 mm Screws Hooks 18 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TG67xxE(en)_0802_ver102.
Making/Answering Calls When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 23). Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 Lift the handset and dial the phone number. R To correct a digit, press . 2 3 Press M N or . When you finish talking, press M N or place the handset on the base unit or charger. 1 2 0a Dial the phone number.
Making/Answering Calls n Programming the volume beforehand: 1 #160 2 3 MbN: Select the desired volume. aM N Temporary handset ringer off While the handset is ringing for a call, you can turn the ringer off temporarily by pressing . Useful features during a call Hold This feature allows you to put an outside call on hold. 1 2 3 Press during an outside call. MbN: “Hold” a To release hold, press M N. R Another handset user can take the call by pressing M N.
Making/Answering Calls emphasise existing line noise. If it becomes difficult to hear, turn this feature off. R This feature is not available while using the speakerphone. Call share You can join an existing outside call. To join the conversation, press M N when the other handset is on an outside call. Note: R To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 27). Key lock The handset can be locked so that no calls or settings can be made.
Phonebook Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 100 names and phone numbers. Adding entries 1 2 3 4 Enter the party’s name (16 characters max.). a R You can change the character entry mode by pressing (page 42). Enter the party’s phone number (24 digits max.). a 2 times R To add other entries, repeat from step 2.
Phonebook Note: R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press to add pauses after the number and PIN as necessary (page 19). Copying phonebook entries You can copy phonebook entries between 2 handsets. Copying an entry 1 Find the desired entry (page 22). a 2 3 MbN: “Copy” a 4 MbN: Select the handset you want to send the phonebook entry to. a R When an entry has been copied, “Completed” is displayed.
Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods. n Scrolling through the display menus 1 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a Press MCN or MDN to select the desired item from the next sub-menus. a Press MCN or MDN to select the desired setting. a R This step may vary depending on the feature being programmed. N.
Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Number of Rings*2 2–9: 2-9 Rings 5: <5 Rings> 0: Auto #211 38 Recording Time*2 1: 1 Minute 3: <3 Minutes> 0: Greeting Only*3 #305 39 – #306 37 #310 35 Remote Code*2 Call Screening 1: 0: Off Answer On*2 – – #327 35 Answer Off*2 – – #328 35 Main menu: “Time Settings” Sub-menu 1 Sub-menu 2 – Set Date/Time*2 Memo Alarm 1–3: Alarm1-3 Time Adjustment*2, *4 Main menu: – Settings Code – #101 16 1: Once 2: Daily 3
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume – Handset 0–6: Off–6 <6> #160 20 Ringer Volume – Base Unit*1, *2 0–6: Off–6 <3> #G160 – Ringtone*5, *6 (Handset) #161 – Night Mode – On/Off 1: On 0: #238 29 Night Mode – Start/End <23:00/06:00> #237 29 Night Mode – Ring Delay 1: 30 sec. 2: <60 sec.> 3: 90 sec. 4: 120 sec.
Programming Sub-menu 1 Sub-menu 2 Settings Code Line Setup Recall/Flash*2, *10 0: 900 msec. 1: 700 msec. 2: 600 msec. 3: 400 msec. 4: 300 msec. 5: 250 msec. G: 200 msec. #: 160 msec. 6: 110 msec. 7: <100 msec.> 8: 90 msec. 9: 80 msec. #121 20 Privacy Mode*2, *11 – 1: On 0: #194 – Base Unit PIN*2 – <0000> #132 31 Repeater Mode*2 – 1: *12 0: *13 #138 32 – #130 31 – #131 31 #110 16 Register Register H.set (H.
Programming *2 *3 *4 *5 *6 *7 *8 *9 *10 *11 *12 *13 *14 If you program these settings using one of the handsets, you do not need to program the same item using another handset. This menu is not displayed when scrolling through the display menus. It is only available in direct command code. This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select “Caller ID”.
Programming n Weekly: MbN: Select the desired day of the week and press .a 5 6 Set the desired time. a 7 MbN: Select the desired alarm tone. a Turning night mode on/off 1 2 Enter a text memo (10 characters max.; page 42). a #238 MbN: Select the desired setting. a R If you select “Off”, press M N to exit. 3 Enter the desired hour and minute you wish to start this feature. a R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing .
Programming “Yes” without entering any handset name, “Handset 1” to “Handset 6” is displayed. 1 2 2 Enter the phone number (24 digits max.). a R To erase a digit, press . 3 M #104 Enter the desired name (max. 10 characters; page 42). R If not required, go to step 3. 3 4 Viewing/editing/erasing bar call numbers MbN: Select the desired setting.
Programming 6 Enter the phone number or area code to a be restricted (8 digits max.). a M N R To erase a restricted number, press . 1 Handset: #130 2 Base unit: Proceed with the operation for your model. n KX-TG6711 series: page 3 Press and hold M N for about 5 seconds. (No registration tone) Changing the base unit PIN (Personal Identification Number) n KX-TG6721 series: page 3 Press and hold M N for about 5 seconds, until the registration tone sounds.
Programming 4 M N Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important: R Before registering the repeater to this base unit, you must turn the repeater mode on. R Do not use more than one repeater at a time. 2 3 R The next step must be completed within 90 seconds.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the caller’s phone number is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service R When the unit has new messages*1 and missed calls, the unit can be operated to play the new messages first and then show the missed calls. *1 KX-TG6721 series: page 3 Editing a caller’s phone number before calling back 1 2 3 4 MFN ( ) MbN: Select the desired entry. a Edit the number. R Press dial key (0 to 9) to add, to delete. M N Erasing selected caller information 1 2 3 MFN ( ) MbN: Select the desired entry.
Answering System announced to callers even though their messages are not recorded. Answering system Available for: KX-TG6721 series (page 3) The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 39).
Answering System – a pre-recorded greeting message Recording your greeting message 1 2 3 4 5 #302 MbN: “Yes” a After a beep sounds, hold the handset about 20 cm away and speak clearly into the microphone (2 minutes and 30 seconds max.). Press M Operating the answering system during playback The unit provides 2 pre-recorded greeting messages: – If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message.
Answering System Using the smart function key is displayed and the smart function When indicator flashes slowly, there are new messages. Press MSmart functionN in step 1 on “Listening to messages using the handset”, page 36. R “New Message” must be set to “On” in Top key setup (page 17).
Answering System Deactivating remote operation Key Operation Press * in step 2 on “Remote access code”, page 37. R The entered remote access code is deleted. 0 Turn answering system off *4 Erase currently playing message *5 Erase all messages *6 Reset to a pre-recorded greeting message (during greeting message playback) *# End remote operation (or hang up) Using the answering system remotely 1 Dial your phone number from a touch-tone phone.
Answering System to listen to new messages (page 38), you know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call. 1 2 #211 MbN: Select the desired setting.
Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. When you have new messages, is displayed on the handset if message indication service is available.
Intercom/Locator Intercom Intercom calls can be made between handsets. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, you hear 2 tones. To N, then press answer the call, press M N. M Making an intercom call 1 2 3 MbN: Select the desired unit. a R To stop paging, press M N. N. Answering an intercom call 1 2 Press M N to answer the page. When you finish talking, press M N.
Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 42). – Press MFN or MEN to move the cursor left or right. – Press dial keys to enter characters and numbers. to erase the character or number highlighted by the cursor. Press and hold to – Press erase all characters or numbers. – Press * (Aaa) to switch between uppercase and lowercase.
Useful Information Extended 1 character table ( z 1 2 ) 3 4 5 6 7 8 9 y 7 8 9 y 7 8 9 y R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 2 ) 3 4 5 6 R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TG67xxE(en)_0802_ver102.
Useful Information Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset’s registration may have been cancelled. Re-register the handset (page 31). Check Phone Line R The supplied telephone line cord has not been connected yet or not connected properly.
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank.
Useful Information Problem Cause/solution I cannot register a handset to a base unit. R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 31). R You entered the wrong PIN. If you forget your PIN, see “I cannot remember the PIN.” (page 46). I cannot remember the PIN. R Change the PIN using the following method. 1 2 3 #132 *7000 Enter the new 4-digit base unit PIN.
Useful Information Problem Cause/solution The base unit does not ring. R The ringer volume is turned off. Adjust ringer volume (page 26). I cannot make a call. R You dialled a call restricted number (page 30). R The key lock feature is turned on. Turn it off (page 21). Caller ID Problem Cause/solution Caller information is not displayed. R You must subscribe to a Caller ID service. Contact your service provider/telephone company for details.
Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. R Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorised service centre.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index A B C D E F H I K M Additional handsets: 31 Alarm: 28 Answering calls: 19 Answering system: 35 Call screening: 35 Erasing messages: 36, 37, 38 Greeting message: 35 Greeting only: 39 Listening to messages: 36, 38 Number of rings: 38 Recording time: 39 Remote access code: 37 Remote operation: 37 Turning on/off: 35, 37, 38 Auto talk: 19, 26 Battery: 11, 12 Call restriction: 30 Call share: 21 Call waiting: 20 Call Waiting Caller ID: 20 Caller ID service: 33 Caller list: 33 Caller list edit: 3
Notes 51 TG67xxE(en)_0802_ver102.
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: http://shop.panasonic.