Panasonic Telephone Systems www.voicesonic.com Phone 877-289-2829 KX-NCP500 KX-NCP1000 Operating Manual Pure IP-PBX Panasonic KX-NCP500, KXNCP500, NCP500, KX-NCP1000, KXNCP1000, NCP1000 Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.
Feature Highlights Feature Highlights Easy Operation IP Communication This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Self Labeling and/or Bluetooth wireless headsets, Panasonic IP Softphones and SIP Extensions. R IP Proprietary Telephone IP Softphone A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily.
Feature Highlights Communication Assistant (CA) CA Call Accounting CA Client users can connect to the PBX without using an external server. CA Client users can make calls by clicking in a phonebook on their PC, as well as use many other features. This application can calculate call cost estimates and track call activity for calls that are made through the PBX. Installing the CA Call Accounting web server software allows you to access CA Call Accounting from any PC by using a web client.
Feature Highlights • • • • • For detailed information about each feature or setting, refer to the Feature Manual or PC Programming Manual. In this manual, several kinds of PTs appear, as follows: – IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) – Analog Proprietary Telephone (APT) – Proprietary Telephone with a Display (Display PT) "PT" is used as a generic term to represent all of these PTs.
Feature Highlights Safety Notices Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property. The notices are classified as follows, according to the severity of injury or damage: WARNING This notice means that misuse could result in death or serious injury. CAUTION This notice means that misuse could result in injury or damage to property. Trademarks • The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
Important Safety Instructions Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. • Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning.
Important Information Important Information SAVE THESE INSTRUCTIONS WARNING SAFETY REQUIREMENTS For All Telephone Equipment • The product must only be installed and serviced by qualified service personnel. The product should be used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product. • Do not allow rain to fall on the product or expose the product to moisture.
Important Information • Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. CAUTION SAFETY REQUIREMENTS For All Telephone Equipment • Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or aerosol cleaners.
Important Information 3. To prevent illegal access from the Internet, activate a Firewall. 4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly. 5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b.
Attention Attention • • When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation.
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION F.C.C. REQUIREMENTS AND RELEVANT INFORMATION 1. Notification to the Telephone Company 2. 3. 4. 5. 6. 7. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF04BKX-NCP500. If requested, this number must be provided to the telephone company.
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Table of Contents Table of Contents 1 Operation ................................................................................................17 1.1 1.1.1 1.2 1.2.1 1.2.2 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.3.10 1.3.11 1.3.12 1.3.13 1.3.14 1.3.15 1.3.16 1.3.17 1.3.18 1.3.19 1.3.20 1.3.21 1.3.22 1.3.23 1.3.24 1.3.25 1.3.26 1.3.27 1.3.28 1.3.29 1.3.30 1.3.31 1.3.32 1.3.33 1.3.34 1.3.35 1.3.36 1.3.37 1.3.38 1.3.39 1.3.40 1.3.41 1.3.42 1.3.43 1.3.44 1.3.
Table of Contents 1.3.46 1.3.47 1.3.48 1.3.49 1.3.50 1.3.51 1.3.52 1.3.53 1.3.54 1.3.55 1.3.56 1.3.57 1.3.58 1.3.59 1.3.60 1.3.61 1.3.62 1.3.63 1.3.64 1.3.65 1.3.66 1.3.67 1.3.68 1.3.69 1.3.70 1.3.71 1.3.72 1.3.73 1.3.74 1.3.75 1.3.76 1.3.77 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.5 1.5.1 1.5.2 1.5.3 1.6 1.6.1 One-touch Dialing .........................................................................................................101 Paging ..........................................................................
Table of Contents 3 Customizing Your Phone & System ...................................................167 3.1 3.1.1 3.1.2 3.1.3 3.1.4 3.2 3.2.1 3.2.2 3.3 3.3.1 3.3.2 Personal Programming .................................................................................................168 Programming Information .............................................................................................168 Personal Programming ...............................................................................
Table of Contents 16 Operating Manual Document Version 2009-11
Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.
1.1.1 Before Operating the Telephones 1.1 Before Operating the Telephones 1.1.1 Before Operating the Telephones What Kind of Telephone Can Be Used? You can use the following types of telephone with this PBX: • Panasonic IP Proprietary Telephone (IP-PT) (e.g., KX-NT346 or KX-NT366) • SIP Extension (e.g., KX-HGT100) • Panasonic Proprietary Telephone (PT) (e.g., KX-T7636 or KX-DT346) • Panasonic Portable Station (PS) (e.g., KX-TD7690) • Single Line Telephone (SLT) (e.g.
1.1.1 Before Operating the Telephones If you use a single line telephone which does not have the " " or "#" keys; it is not possible to access features that have " " or "#" in their feature numbers. Tone You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix). Display In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone.
1.1.1 Before Operating the Telephones Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a single line telephone. (CO) OR 9 See "Programming" for Related Programming if necessary. desired no. OR 8 CO line group no. Off-hook (One of the following). • Lift the handset. • Press the SP-PHONE button. • Press the MONITOR button. (To start talking, lift the handset.) • Press TALK button.
1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for the PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone. Buttons on the PT Flexible Buttons: SP-PHONE: Used to make or receive an outside call (CO button), or as a feature button.
1.1.1 Before Operating the Telephones TRANSFER: HOLD: Used to transfer a call to another party. Used to place a call on hold. TRANSFER FLASH/ RECALL VOICE CALL MUTE PROGRAM RELEASE HOLD FLASH/RECALL: CONF (Conference): Used to disconnect the current call and make another call without hanging up. This button can also be used as a CANCEL button while on-hook. Used to establish a multiple party conversation.
1.1.1 Before Operating the Telephones (PF) Programmable Feature (PF): MODE: MODE Located on the upper part of the Flexible button array or on the DSS Console. Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialing button. (Only the "F and number" may be shown on some telephones.) SELECT: SELECT Used to shift the display to access various features. SHIFT: Used to select the displayed item or to call the displayed phone number.
1.1.1 Before Operating the Telephones Button 24 Feature Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls Used to forward all calls to a specified destination or refuse. FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse. FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse. Group FWD—Both calls Used to forward all the calls to your group to a specified destination.
1.1.1 Before Operating the Telephones Button Feature Headset Used to talk using the headset. Time Service Switching Mode (Automatic/Manual) Used to switch the time service mode, Automatic or Manual. Two-way Record Used to record a conversation into your own mailbox. Two-way Transfer Used to record a conversation into the mailbox of a specific extension. One-touch Two-way Transfer Used to record a conversation into the mailbox of a specific extension with one touch.
1.1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title Intercom Call PT and SLT Extn. PT/SLT/PS/SIP extension no. OR (DSS) Off-hook. Dial extension number or press DSS. Talk. The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line. Operation steps The description of the icons are explained on "Icon Descriptions".
1.1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. ITSP*1 Network Private IP Network WAN Telephone Company DCE*2 (e.g.
1.2.1 Making Calls 1.2 Basic Operations 1.2.1 Making Calls – – – Intercom Call Operator Call Calling an Outside Party Intercom Call You can call another extension user. PT/SLT/PS/SIP Extn. extension no. OR (DSS) OR (SDN) Off-hook. * Talk. Dial extension number, or press DSS or SDN. • • • • • The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line.
1.2.1 Making Calls Operator Call You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. 0 Off-hook. Enter 0. Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods: Automatic Line Access PT/SLT/PS/SIP Extn. (L-CO) outside phone no. OR 9 Off-hook. Press L-CO or enter automatic line access number. Dial outside phone number. Talk.
1.2.2 Answering Calls S-CO Line Access PTPT/PS and SLT outside phone no. (S-CO) Off-hook. • • • • • Press S-CO. Dial outside phone number. Talk. Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use. You may be restricted from making a call to the specified outside party. To make a call, refer to "1.3.67 Verification Code Entry" or "1.3.73 Walking COS".
1.2.2 Answering Calls • You can select one of the following methods to answer calls: – Lift the handset to receive the preferred line. (Default: Ringing line is selected.) – Press the SP-PHONE button. (Refer to "1.3.31 Hands-free Operation".) – Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly. – Press the Answer button. Customizing Your Phone • 3.1.2 Personal Programming—Preferred Line Assignment—Incoming • Select the seized line when going off-hook.
1.3.1 Absent Message 1.3 Telephone Features and Operation 1.3.1 Absent Message You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone. Message no.
1.3.2 Account Code Entry • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or . The preprogrammed messages can be changed through system programming. To create your personal message (Message no. 9), refer to "3.1.2 Personal Programming". • • 1.3.2 Account Code Entry You may give a specified account code to extension users and check their telephone usage.
1.3.4 Automatic Callback Busy (Camp-on) 1.3.3 Alternate Calling—Ring/Voice The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone. Voice-calling: You can talk to the other party immediately after confirmation tone. Ring Ring Hello OR To change the method PT/SLT/PS After dialing C.
1.3.4 Automatic Callback Busy (Camp-on) To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone 6 C.Tone On-hook. Enter 6. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Talk. Off-hook. To answer the callback ringing from an idle CO line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. • Talk. Dial outside phone number.
1.3.6 Call Hold 1.3.5 BGM (Background Music) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again. To select and set/cancel PT BGM no. 7 5 1 OR 0 Off-hook. • Enter 751. Cancel C.Tone Enter BGM number (1 digit) or 0 to cancel. On-hook.
1.3.6 Call Hold SLT During a conversation 5 Press Recall/ hookswitch. Enter 0 50. C.Tone On-hook. SIP Extn. During a conversation HOLD Press HOLD. Document Version 2009-11 On-hook.
1.3.6 Call Hold Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) OR INTERCOM OR 5 Off-hook. 0 A confirmation tone is heard. Press flashing CO or INTERCOM, or enter 50. Talk. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) OR 5 Off-hook. 3 Press CO, or enter held line no. A confirmation tone is heard. Talk. 53 and then held line number (3 digits).
1.3.8 Call Park • • • • • The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension’s held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension’s held call If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold Recall). If an outside call is not answered within a specified time, it is automatically disconnected.
1.3.8 Call Park To set PT/PS During a conversation (Call Park) Press Call Park. PT/PS During a conversation parking zone no. Specified TRANSFER 5 2 OR C.Tone Auto Press TRANSFER. Enter 52. Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically. On-hook. If you hear a busy tone, enter another parking zone number or press again. SLT During a conversation 5 Press Recall/ hookswitch. Enter 2 52. parking zone no. C.
1.3.9 Call Pickup PT/SLT/PS 5 Off-hook. Enter stored parking zone no. 2 52. C.Tone Talk. Dial stored parking zone number (2 digits). • • If a call is parked automatically, confirm the parking zone number on the display. If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected.
1.3.10 Call Splitting • If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup. Call Pickup Deny You can deny or allow other people to pick up your calls. PT/SLT/PS/SIP Extn. 1 7 2 0 0 Off-hook. Enter 720. Deny OR Allow C.Tone On-hook. Enter 1 to deny or 0 to allow. 1.3.10 Call Splitting When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).
1.3.11 Call Transfer To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) TRANSFER TRANSFER OR C.Tone Press TRANSFER. extension no. Press DSS or dial the other party's extension number. Talk to the other party. Press TRANSFER. On-hook. SLT During a conversation OR OR extension no. C.Tone Press Recall/ hookswitch. Dial the other party's extension number. Talk to the other party. Press Recall/ hookswitch. On-hook. 1.3.
1.3.11 Call Transfer Transferring to an Extension in the PBX To transfer PT/PS During a conversation (DSS) TRANSFER C.Tone OR extension no. On-hook. Talk. Press TRANSFER. Press DSS or dial extension number. This step can be omitted. SLT During a conversation extension no. C.Tone Press Recall/ hookswitch. Dial extension number. Talk. On-hook. This step can be omitted. SIP Extn. During a conversation HOLD Dial extension number. Press HOLD, or TRANSFER for KX-HGT100.
1.3.11 Call Transfer To transfer with one touch (One-touch Transfer) PT/PS During a conversation with an outside party (DSS) Press DSS. On-hook. Talk. This step can be omitted. • System programming is required to use the One-touch Transfer feature during a conversation with an extension. Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation TRANSFER CO line C.Tone Press TRANSFER. Seize CO line.
1.3.12 CALL WAITING FEATURES SIP Extn. During a conversation HOLD CO line OR Seize CO line. Dial outside phone number. Press HOLD, or TRANSFER for KX-HGT100. • • • * outside phone no. Talk. On-hook. This step can be omitted when using KX-HGT100. * Instead of going on-hook, if you press the HOLD button or TRANSFER button (KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected.
1.3.12 CALL WAITING FEATURES • • Depending on the type of the other party’s telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. For more details on each feature, refer to "1.3.13 Call Waiting Tone", "1.3.45 OHCA (Off-hook Call Announcement)", or "1.3.76 Whisper OHCA".
1.3.12 CALL WAITING FEATURES 2. To hold the current call and then talk to the new party PT/PS (CO) While hearing a tone OR (ICD Group) OR HOLD (PDN) OR Press HOLD. Talk to the new party. (SDN) OR INTERCOM Disregard this step if both parties are extensions. Press CO, ICD Group, PDN, SDN, or INTERCOM. SLT While hearing a tone 0 5 C.Tone Press Recall/hookswitch. Enter Talk to the new party. 50. After talking to the new party (second call), you can disconnect (2.1) or hold (2.
1.3.12 CALL WAITING FEATURES PT/SLT/PS During a conversation 0 5 C.Tone On-hook. Off-hook. Enter Talk to the original party. 50. 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO) OR (ICD Group) OR HOLD (PDN) OR Press HOLD. (SDN) OR Talk to the original party. INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM.
1.3.12 CALL WAITING FEATURES SLT During a conversation 0 5 C.Tone Press Recall/hookswitch. Enter Talk to the original party. 50. 5 0 C.Tone On-hook. • • Off-hook. Enter Talk to the new party. 50. Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.
1.3.13 Call Waiting Tone Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone with the caller’s name or telephone number information. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone FLASH/ RECALL TRANSFER OR OR OR 6 0 (EFA) Press FLASH/RECALL or EFA. • • • Press TRANSFER or Recall/hookswitch. Enter 60. To return to the original party, repeat the operation.
1.3.14 Character Entry To set/cancel for outside calls (Automatic Call Waiting) PT/SLT/PS 0 7 3 2 1 Off-hook. Enter 732. No tone OR Tone Enter 0 or 1. C.Tone On-hook. • To change the tone from a PT, refer to "3.1.2 Personal Programming". • For information about answering a waiting call, refer to "1.3.12 CALL WAITING FEATURES". 1.3.14 Character Entry You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed.
1.3.
1.3.14 Character Entry Table 2 (Option mode) To enter "Ann" n A 2 6 (5 times) n 6 OR (5 times) FWD/DND Note • To erase the character on the cursor, press CLEAR. • To move the cursor to the left, press . • To move the cursor to the right, press . When entering two or more characters that use the same • • 54 button consecutively (e.g. "G" and "I"), you must press this button or the FWD/DND button after entering the first character.
1.3.15 Conference 1.3.15 Conference – Conference – Leaving Three-party Conference Conference You can add one or more parties to your conversation. To establish a conference call PT/PS During a conversation CONF OR TRANSFER C.Tone Press CONF or TRANSFER. desired phone no. CONF C.Tone Talk to the new party. Dial desired phone number. Talk with multiple parties. Press CONF. Seize CO line before dialing outside phone number. PT/PS During a conversation TRANSFER Press TRANSFER.
1.3.15 Conference SLT During a conversation desired phone no. Press Recall/ hookswitch. 3 Talk to the new party. Dial desired phone number. Press Recall/ hookswitch. C.Tone Enter 3. Seize CO line before dialing outside phone number. Talk with multiple parties. To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS (CO) During a conversation OR (ICD Group) (CO) CONF OR OR HOLD (PDN) OR (PDN) OR TRANSFER OR (SDN) Press HOLD.
1.3.15 Conference To add four or more parties to a conference PT/PS During a conversation To continue desired phone no. CONF Press CONF. Dial desired phone number. CONF C.Tone Talk. Press CONF. Talk. Seize CO line before dialing outside phone number. To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) OR CONF CONF (ICD Group) C.Tone OR (PDN) Press CONF. OR Press CONF. Talk with multiple parties.
1.3.15 Conference SLT During a conversation Press Recall/hookswitch. To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) OR FLASH/ RECALL TRANSFER (ICD Group) * OR (PDN) OR Press TRANSFER once or twice to establish a conversation with the party to be disconnected. The other party will be put on hold. • • • • • (SDN) Press FLASH/RECALL. Talk.
1.3.16 Conference, Unattended To leave a conference involving at least one other extension PT/SLT/PS During a three-party conference On-hook. To leave a conference involving two outside parties PT/PS During a three-party conference TRANSFER Press TRANSFER. On-hook. SLT During a three-party conference Press Recall/hookswitch. • On-hook.
1.3.17 Data Line Security To leave a conference PT/PS During a 3- to 7-party conference CONF Press CONF. On-hook. To return while others are talking PT/PS INTERCOM OR OR (CO) (ICD Group) OR (PDN) OR (SDN) Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM. To complete a conversation PT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout.
1.3.18 DISA (Direct Inward System Access) To set/cancel PT/SLT/PS 1 7 3 0 0 Off-hook. Enter 730. Set OR Cancel Enter 1 to set or 0 to cancel. C.Tone On-hook. 1.3.18 DISA (Direct Inward System Access) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance.
1.3.18 DISA (Direct Inward System Access) To call an extension From Outside Telephone PIN: Personal Identification Number In No Security Mode/Trunk Security Mode DISA phone no. desired extension no. R.B.Tone & DISA message Off-hook. Dial desired extension number. Dial DISA phone number. In All Security Mode* DISA phone no. Off-hook. your extension no. 4 R.B.Tone & DISA message Dial DISA phone number. 7 OR verification code Enter 47.
1.3.18 DISA (Direct Inward System Access) To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA phone no. Off-hook. outside phone no. R.B.Tone & DISA message Dial outside phone number. Dial DISA phone number. Seize CO line before dialing outside phone number. In Trunk Security Mode/All Security Mode* DISA phone no. Off-hook. your extension no. 4 R.B.Tone & DISA message Dial DISA phone number. Enter 7 OR verification code 47.
1.3.19 DND (Do Not Disturb) CAUTION There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a. Enabling DISA security (CO Line Security or All Security). b. Keeping your passwords (verification code PIN/extension PIN) secret. c. Selecting complex, random PINs that cannot be easily guessed. d.
1.3.19 DND (Do Not Disturb) • • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.3.19 DND (Do Not Disturb) To call PT/SLT/PS 1 extension no. DND Tone Off-hook. Dial extension number. R.B.Tone Talk. Enter 1. Switching FWD/DND Status Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/ intercom calls without clearing any FWD destination that was set previously.
1.3.20 Door Open To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) Outside Calls* 1 FWD/DND AUTO DIAL OR Press the fixed FWD/DND button. 0 STORE Intercom Calls 2 Enter 1 or 2. FWD/DND off Press STORE. AUTO DIAL OR 1 STORE DND on Press STORE to set. Enter 0 or 1. A confirmation tone will be heard. • * This step can be omitted. 1.3.20 Door Open A preprogrammed extension can open a door from the extension.
1.3.21 Doorphone Call • The door open will be triggered for a specified time period. 1.3.21 Doorphone Call Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone. To call from the doorphone Doorphone C.Tone Talk. Press doorphone button. To answer a call from the doorphone PT/SLT/PS/SIP Extn. Off-hook. To call the doorphone PT/SLT/PS/SIP Extn. 3 Off-hook. • 68 Enter 1 31. doorphone no. C.
1.3.23 Executive Busy Override 1.3.22 EFA (External Feature Access) You can access special features (e.g., Call Waiting offered by a host PBX or telephone company. This feature is only effective for an outside call. To hold the current call and then talk to the new party PT/PS SLT While hearing a tone While hearing a tone FLASH/ RECALL OR desired service code (EFA) 6 0 desired service code OR TRANSFER 6 0 Press FLASH/RECALL or EFA. Or press TRANSFER and then enter 60.
1.3.23 Executive Busy Override To join an intercom call PT/SLT/PS Party joining the call extension no. OR 3 (PDN) OR Off-hook. B. Tone C.Tone Talk. Enter 3. (SDN) Dial extension number, or press red PDN or SDN. A three-party conversation is now established. Parties in the conversation During a conversation C.Tone Talk. To join an outside call PT/PS Party joining the call (CO) 3 OR (PDN) B. Tone C.Tone OR (SDN) Off-hook. Enter 3. Talk. Press red CO, PDN or SDN.
1.3.24 Extension Dial Lock To talk to each party alternately PT/PS During a conversation To continue TRANSFER Talk to the other party. Press TRANSFER. Executive Busy Override Deny A preprogrammed extension user can prevent his calls from being interrupted by another extension user (Default: Allow other users to interrupt calls). To set PT/SLT/PS 1 7 3 3 0 Off-hook. Enter Prevent OR 733. Allow C.Tone On-hook. Enter 1 to prevent or 0 to allow. 1.3.
1.3.25 Extension Feature Clear To unlock PIN: Personal Identification Number PT/SLT/PS/SIP Extn. 7 Off-hook. • • • Enter 7 77. 0 extension PIN Enter 0. Enter extension PIN (max. 10 digits). C.Tone On-hook. If you forget the extension PIN or cannot unlock your extension, consult your manager. The manager can clear your extension PIN, or unlock your extension. Then, you can set the new PIN and unlock your extension by entering it.
1.3.26 Extension PIN (Personal Identification Number) Features *1 Default Setting Paging Deny Allow Timed Reminder Cleared Do Not Disturb (DND)*1 Off Call Waiting*1 Enable—Tone Executive Busy Override Allow BGM Off Data Line Security Off Paralleled Telephone The telephone in parallel rings. Log-in/Log-out Log-in These features may not be reset, depending on system programming. To reset PT/SLT/PS/SIP Extn. 7 Enter Off-hook. • 9 790. 0 C.Tone On-hook.
1.3.27 External Relay To set PIN: Personal Identification Number PT/SLT/PS/SIP Extn. Off-hook. 7 9 Enter 799. 1 9 extension PIN Enter 1. # same extension PIN # Enter #. Enter same extension PIN (max. 10 digits). Enter #. Enter extension PIN (max. 10 digits). C.Tone On-hook. To cancel PT/SLT/PS PIN: Personal Identification Number Off-hook. 7 9 Enter 799. 9 0 stored extension PIN Enter 0. Enter stored extension PIN. C.Tone On-hook.
1.3.29 FWD (Call Forwarding) To switch on the relay PT/SLT/PS 5 Enter Off-hook. • 6 56. relay no. C.Tone Enter relay number (2 digits). On-hook. The relay will be switched off after a specified time period. 1.3.28 External Sensor Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS D.Tone Off-hook. • On-hook.
1.3.29 FWD (Call Forwarding) FWD (Call Forwarding) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group. Busy: All calls are forwarded when your extension is busy. No Answer: All calls are forwarded when you do not answer the call within a specified time period.
1.3.29 FWD (Call Forwarding) To set/cancel PT/SLT/PS/SIP Extn. 0 Both Calls OR 7 1 1 Outside Calls OR Intercom Calls 2 Off-hook. Enter 71. Enter 0 to 2 as you desire. 0 Cancel 2 All Calls 3 Busy 4 No Answer 5 Busy/No Answer Enter required number. For "Cancel", go on-hook directly after entering 0. destination extension no. OR outside CO line phone no. access no. (max. 32 digits) Enter destination extension number. Or enter CO line access number and then outside phone number. C.
1.3.29 FWD (Call Forwarding) To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS/SIP Extn. 7 1 Enter Off-hook. time 3 C.Tone 713. On-hook. Enter time (seconds [2 digits]). Call Forwarding (FWD) for your Incoming Call Distribution Group ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn. 4 Both Calls 1 OR 7 1 5 Outside Calls OR 6 Off-hook. Enter 71. Set OR 0 Cancel Intercom Calls Enter 4 to 6 as you desire. Enter 1 to set or 0 to cancel.
1.3.29 FWD (Call Forwarding) • • • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode The Group FWD button light shows the current status as follows: Off: No set Flashing red slowly: FWD mode The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.3.29 FWD (Call Forwarding) FWD/DND Settings Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) group, to ring together with other ICD group members for calls to the group.
1.3.29 FWD (Call Forwarding) To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) 1 FWD/DND Outside Calls* AUTO DIAL Intercom Calls STORE OR 2 Press the fixed FWD/DND button. Enter 1 or 2. 0 1 Press STORE. FWD/DND off DND on Enter 0 or 1. OR 2 3 4 5 FWD–All Calls FWD–Busy FWD–No Answer FWD–Busy/No Answer AUTO DIAL destination extension no. STORE OR CO line access no. outside phone no. Press STORE to set. (max. 32 digits) Enter 2 to 5.
1.3.30 Hands-free Answerback To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD group PT While on-hook (when in FWD/DND Setting Mode) 4 5 6 7 FWD/DND Press the fixed FWD/DND button. Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 AUTO DIAL STORE Enter 4 to 7. Press STORE. To cancel ringing 0 FWD off Enter 0. OR AUTO DIAL To set ringing 1 FWD–All Calls STORE CO line access no. outside phone no. (max. 32 digits) Enter 1.
1.3.32 Headset Operation To set/cancel PT While on-hook AUTO ANS MUTE Press AUTO ANS. • • The AUTO ANS button light shows the current status as follows: Off: Not set Red on: Set PS users: Refer to "Operating Instructions" for the PS. 1.3.31 Hands-free Operation You can have a conversation in hands-free mode using the SP-PHONE button. To make/answer a call PT SP-PHONE Press SP-PHONE.
1.3.32 Headset Operation Headset Operation You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset PT SP-PHONE Press SP-PHONE. To use the handset during a conversation using the headset PT Off-hook. To talk in hands-free mode during a conversation using the headset PT (Headset) Press red Headset.
1.3.32 Headset Operation • For KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone users: • With KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset. • Operating Distance Please keep the telephones with connected Bluetooth Modules, 3 m (9 ft 10 in) or more apart from each other.
1.3.32 Headset Operation To transfer a call PT During a conversation (DSS) TRANSFER OR The called party answers. (Release) desired phone no. Press TRANSFER. Press Release. Press DSS or dial desired phone number. Seize CO line before dialing outside phone number. To talk to a waiting caller PT While hearing a call waiting tone (Answer) Press Answer. Talk. To transfer an outside call to an extension with a one-touch operation PT During a conversation (DSS) The called party answers.
1.3.34 Hot Line Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit an Answer button or a Release button. 1.3.33 HOSPITALITY FEATURES In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension. This allows the hotel operator to manage guests and rooms with just a telephone. In addition, the hotel operator can set timed reminders remotely for guest rooms.
1.3.35 ICD GROUP FEATURES To dial PT/SLT/PS Off-hook. • • • To call another party, dial the desired party’s phone number before the preprogrammed number is dialed. You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing) It is possible to increase the delay before Hot Line is activated through system programming. This can be useful if you require more time after going off-hook to dial another telephone number or extension number.
1.3.36 ICD Group Features—Call Log History for ICD Group 1.3.36 ICD Group Features—Call Log History for ICD Group An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first. To enter incoming call queue monitoring mode 6-Line Display PT 7 Off-hook. Enter 3 ICD Group extension no. 9 739. C.
1.3.37 ICD Group Features—Incoming Call Queue Monitor To clear Call Log History 6-Line Display PT While the Call Log History is displayed Since JAN.29 Total Calls Overflow Calls Lost Calls Average Waiting EXIT 09:10AM : 00996 : 00131 : 00039 : 01'06 CLEAR Press "CLEAR". • • If the accumulated data exceeds the maximum number that can be displayed (99999), "****" is shown on the display. To reinitialize the display, clear the Call Log History.
1.3.38 ICD Group Features—Log-in/Log-out • For information about other supervisory features, refer to "1.3.41 ICD Group Features— Supervisory". 1.3.38 ICD Group Features—Log-in/Log-out You can control your status in an incoming call distribution (ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
1.3.38 ICD Group Features—Log-in/Log-out ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group extension no. (Log-in/Log-out) Specified OR All Press Log-in/Log-out. Enter ICD Group extension number or . PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group. To enter/leave Not Ready mode PT/SLT/PS/SIP Extn. 1 7 3 5 0 Off-hook. Enter 735. Not Ready OR Ready Enter 1 or 0. C.Tone On-hook.
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control • • • • • • • * The status will be as follows: Ready ® Not Ready Not Ready ® Ready Wrap-up ® Not Ready The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control To enter incoming call queue monitoring mode 6-Line Display PT 7 Off-hook. Enter 3 9 739. ICD Group extension no. C.Tone Enter ICD Group extension number. Group Monitor On On-hook. To monitor the Log-in/Log-out status 6-Line Display PT While the display is in incoming call queue monitoring mode JAN.31 08:13AM 601:Sales Section Waiting Calls Now: Max. Waiting Time: EXIT LOG FRI 00006 02'18 SPRVS Press "SPRVS".
1.3.41 ICD Group Features—Supervisory • Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) ® Log-in mode (Ready) Log-in mode (Ready) ® Log-out mode Log-out mode ® Log-in mode (Ready) • For information about other supervisory features, refer to "1.3.41 ICD Group Features— Supervisory". 1.3.
1.3.41 ICD Group Features—Supervisory Features Description Incoming Call Queue Monitor The supervisor extension can monitor the status of calls waiting in the queue to be answered. (® 1.3.37 ICD Group Features—Incoming Call Queue Monitor) Log-in/Log-out Monitor and Remote Control The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons.
1.3.41 ICD Group Features—Supervisory The following chart shows the flow of supervisory displays and access operations: Initial Display JAN.31 PROG 08:10AM INFO RING FRI MENU 739 "EXIT" ICD Group extension no. Incoming Call Queue Monitor JAN.31 08:10AM FRI --- Date and time 601:Sales Section --- Floating extension number/name of ICD group Waiting Calls Now: 00006 --- The number of queued calls Max.
1.3.42 Message Waiting 1.3.42 Message Waiting For an extension leaving a message waiting indication When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. For an extension receiving a message waiting indication As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received. If you receive notification, you can call back the caller by a simple operation.
1.3.42 Message Waiting To check the left message and call back PT/PS While on-hook MESSAGE Talk. Off-hook. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS/KX-HGT100 MESSAGE OR 7 Press MESSAGE or enter Off-hook. 2 0 Talk. 70 and then 2. To clear message waiting indications left on your extension PT/SLT/PS/KX-HGT100 7 Enter Off-hook. • • • • • • 0 70. 0 Enter 0. your extension no. Dial your extension number. C.Tone On-hook.
1.3.44 Off-hook Monitor 1.3.43 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel PT During a conversation AUTO ANS MUTE OR VOICE CALL MUTE Press MUTE. • • The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows: Off: Normal Flashing red: Mute If mute is used during OHCA, it will become Handset Mute. 1.3.
1.3.46 One-touch Dialing 1.3.45 OHCA (Off-hook Call Announcement) During a conversation, you can be informed of a waiting call with a voice announcement. You can hear the caller’s voice through the built-in speaker, and talk to the caller while the current call is continued using the handset. To set/cancel for intercom calls (Manual Call Waiting) PT 0 7 Off-hook. • • • • Enter 3 731. 1 No call OR 2 OHCA C.Tone Enter 0 or 2. On-hook.
1.3.47 Paging 1.3.47 Paging – – – Group Paging Paging and then Transferring a Call Paging Deny Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. A person who has been paged can answer the page at any extension. To page PT/SLT/PS 3 Off-hook. • Enter paging group no. 3 33. Dial paging group number (2 digits). Wait for an answer C.Tone Announce. Talk.
1.3.48 Paralleled Telephone Paging and then Transferring a Call You can transfer a call after making paging announcements. PT/SLT/PS During a conversation TRANSFER OR OR 3 Press TRANSFER or Recall/hookswitch. Enter paging group no. 3 33. C.Tone Announce. Dial paging group number (2 digits). The other party is placed on hold. Wait for an answer Talk. On-hook. The held party and the paged extension are connected and start a conversation.
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension DPT 1 3 9 0 Enter Off-hook. • • Ring OR No ring C.Tone Enter 1 to ring or 0 not to ring. 39. On-hook. Even if "No ring" is selected, calls can be made and answered on the single line telephone by lifting the handset. If you go off-hook while your paralleled telephone is in use, the call will switch over to you. 1.3.
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Light Pattern PDN Button Status SDN Button Status Flashing green slowly A call is on hold at the PDN extension (Regular Hold). A call answered with the SDN button is on hold (Regular Hold). Flashing green moderately A call is on hold temporarily or on Exclusive Call Hold. A call answered with the SDN button is on hold temporarily or on Exclusive Call Hold.
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension • • • When performing SDN Direct Dial to call the corresponding PDN extension, the SDN button light shows the current status of the destination extension as follows: Green on: You are using the line. Red on: The line is being used. (The PDN extension, or another SDN extension when multiple extensions have SDN buttons to a same PDN extension, is using the line.
1.3.50 Printing Message • If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another PDN button to make or answer another call. Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button. To transfer a call to a PDN extension PT/PS During a conversation * (SDN) Talk. Press SDN. On-hook. This step can be omitted.
1.3.51 Privacy Release To record PT/SLT Off-hook. • 7 6 Enter 761. message no. parameter * C.Tone Enter message number (1–8). Enter parameter if required. Enter #. On-hook. * Depending on the content of the selected message, you may be required to enter a numeric parameter, such as a price or time. Enter the correct number of characters as required for the message. For information about required parameters, consult your dealer. If "Snack %%.
1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call) Wait for an answer. To prolong, press the S-CO again. (S-CO) C.Tone Press green S-CO. Other extension Talk. The S-CO button will flash at all extensions that have that S-CO button. A three-party conversation is now established. (S-CO) C.Tone Press the flashing S-CO within 5 seconds.
1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) 1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) When making a call through a private network, you can select whether the called party can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn. 0 7 1 1 Off-hook. • Enter 7 1. Show OR Prevent C.Tone On-hook. Enter 0 to show or 1 to prevent. You can change the mode by pressing a preset CLIR button while on-hook.
1.3.56 Private Network Features—TIE Line Access 1.3.55 Private Network Features—COLR (Connected Line Identification Restriction) When receiving a call through a private network, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn. 0 7 Off-hook. • Enter Show OR 0 1 7 0. Prevent C.Tone On-hook. Enter 0 to show or 1 to prevent. You can change the mode by pressing a preset COLR button while on-hook.
1.3.57 Quick Dialing To call with one touch PTPT/PS and SLT (NDSS) Off-hook. • Press NDSS. Talk. To start monitoring another PBX extension after customizing an NDSS button, go off-hook, press the NDSS button, and go on-hook. The NDSS button light will show the current status as follows: Off: The extension is idle. Red on: The extension is busy. Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a Network Direct Station Selection (NDSS) button. 1.3.
1.3.59 Room Status Control 1.3.58 Redial, Last Number This is convenient when calling the same outside party again. PT/SLT/PS/SIP Extn. REDIAL OR Off-hook. • • Press REDIAL or enter #. Up to 32 digits can be stored and redialed. After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry. 1.3.
1.3.59 Room Status Control To check in a guest 6-Line Display PT While on-hook Enter Room Number ENTER extension no. OR (Check-in) (DSS) EXIT ENTER Press Check-in. Dial extension number and then press "ENTER", or press desired DSS. To continue Room: 1234 EXIT Confirm check in? NO OR (Check-in) YES Press "YES". • • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.5 Remote Extension Dial Lock".
1.3.59 Room Status Control To check out a guest 6-Line Display PT While on-hook Enter Room Number ENTER extension no. (Check-out) OR EXIT (DSS) ENTER Dial extension number and then press "ENTER", or press desired DSS. Press Check-out. To continue Room: 1234 EXIT Confirm check out? NO OR (Check-out) YES Press "EXIT" or Check-out to finish. Press "YES". • • • After check-out, Remote Extension Dial Lock is activated, and outside calls from the room extension are restricted. (Refer to "2.
1.3.60 Self Labeling (KX-NT366 only) To change the cleaning status of a room 6-Line Display PT While on-hook Enter Room Number (Cleaned-up) EXIT ENTER Press Cleaned-up. To continue ENTER extension no. OR OR (DSS) (Cleaned-up) Dial extension number and then press "ENTER", or press desired DSS. • EXIT Press "EXIT" or Cleaned-up to finish. For information about other Hospitality features, refer to "1.3.33 HOSPITALITY FEATURES". Customizing Your Phone • 3.1.
1.3.61 Speed Dialing, Personal To switch display KX-NT366 Press NEXT PAGE to display the desired page. • • When you answer an incoming call or when you seize a CO line, the display automatically changes to the page that contains the green lit button. After customizing each button, you can set the displayed text for the button. For details about customizing buttons, refer to "3.1.4 Customizing the Buttons". 1.3.
1.3.63 SVM (Simplified Voice Message) 1.3.62 Speed Dialing, System You can make calls using speed dialing numbers stored in the PBX. PT/SLT/PS/SIP Extn. AUTO DIAL STORE OR Off-hook. • Press AUTO DIAL or enter . system speed dialing no. Dial system speed dialing number (3 digits). To call using a directory, refer to "1.4.3 Directories". 1.3.63 SVM (Simplified Voice Message) Your PBX can provide you with answering machine service.
1.3.63 SVM (Simplified Voice Message) Operation No. # Operation 0 To clear the normal greeting message 1 To record a normal greeting message 2 To play back the normal greeting message 3 To listen to voice messages left by callers 8 To set a greeting message for each time mode 6 To leave a voice message to another extension’s message box. Recording a Normal Greeting Message To record PT/SLT/PS/KX-HGT100 8 3 1 C.Tone Off-hook. Enter 38. Record message. Enter 1.
1.3.63 SVM (Simplified Voice Message) To play back PT/SLT/PS/KX-HGT100 8 3 2 C.Tone Off-hook. Enter 0 38. Enter 2. A confirmation tone is heard. Clear The greeting message is played back. * OR 1 Rerecord Enter 0 or 1 while the greeting message is being played back. • On-hook. * This step can be omitted. To clear PT/SLT/PS/KX-HGT100 3 8 0 C.Tone Off-hook. Enter 38. Enter 0. On-hook.
1.3.63 SVM (Simplified Voice Message) To record PT/SLT/PS/KX-HGT100 0 Day 3 1 Night 8 8 1 2 Lunch C.Tone 3 Break Off-hook. Enter 38. Enter 8. Enter the desired time mode. Enter 1. AUTO DIAL STORE OR C.Tone dial key Record message. The greeting message is played back. Press STORE or any dial key (0–9, , #). Example: "You have reached John. I am sorry I am out for lunch right now. Please leave a message." 0 A confirmation tone is heard. Clear * OR 1 Rerecord On-hook.
1.3.63 SVM (Simplified Voice Message) To clear PT/SLT/PS/KX-HGT100 0 Day 8 3 1 Night 8 2 Lunch 3 Break Off-hook. Enter 38. Enter 8. Enter the desired time mode. 0 C.Tone On-hook. Enter 0. • If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode. However, if no greeting message has been recorded for a certain time mode, the normal greeting message will be played instead.
1.3.63 SVM (Simplified Voice Message) • The default floating extension number for the SVM feature is 591. Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension.
1.3.63 SVM (Simplified Voice Message) To listen to voice messages PT/PS While on-hook MESSAGE Off-hook. Press MESSAGE until desired SVM Log appears. PT/SLT/PS/KX-HGT100 3 Off-hook. Enter 8 3 38. Enter 3. PT/SLT/PS MESSAGE OR 7 Off-hook. 0 2 Press MESSAGE or enter 702. To clear the voice message that you are listening to PT/SLT/PS While hearing the voice message AUTO DIAL 3 STORE OR 1 Enter 3. • Press STORE or enter 1 to confirm.
1.3.63 SVM (Simplified Voice Message) Operation No. *1 Operation 3 To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.) 4 To call back the caller who left the voice message*1 5 To go back to the previous voice message # 6 To leave a voice message directly in the message box of another extension (Enter desired extension number.
1.3.63 SVM (Simplified Voice Message) To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. Enter your extension no. extension no. 7 47. Dial your extension number. extension PIN C.Tone & D.Tone Enter extension PIN (max. 10 digits). If the wrong extension PIN is entered, you hear an alarm tone. Enter • 3 8 3 38. Enter 3.
1.3.63 SVM (Simplified Voice Message) Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through a CO line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting message is played back. desired phone no. Off-hook. 4 Dial desired phone number of a destination that has set the SVM feature. your extension no. Dial your extension number.
1.3.65 Timed Reminder Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. Enter 7 desired extension no. 47. Dial desired extension number. 3 extension PIN C.Tone & D.Tone Enter extension PIN for that extension (max. 10 digits).
1.3.65 Timed Reminder • This feature can also be set remotely by an extension assigned as a hotel operator (Remote Wake-up Call). The most recent setting will be valid no matter which extension made the setting. For information about setting a Remote Wake-up Call, refer to "1.3.72 Wake-up Call". To set PT/SLT 12 H*: hour/minute 7 Off-hook. 6 Enter 0 0 1 760. 24 H*: OR Daily hour/minute C.Tone On-hook. Enter 0 for once or 1 for daily.
1.3.66 Time Service To confirm PT TRANSFER Press TRANSFER several times. • • • • You can also confirm the timed reminder by using the soft button. The alarm keeps ringing for preprogrammed seconds. If you receive an incoming call during ringback, the ringing starts after the ringback stops. If you are having a conversation exceeding alarm ringing period, the ringback will start after your conversation. 1.3.66 Time Service You can check the current status of the Time Service on the display.
1.3.68 VOICE MAIL FEATURES 1.3.67 Verification Code Entry You can use your calling privileges (Class of Service) at another extension. You can override restrictions which have been set at that extension. To use this feature, a verification code and verification code PIN (Personal Identification Number) are required. To call PIN: Personal Identification Number PT/SLT/PS 4 Off-hook. Enter verification code PIN 7 47. C.Tone & D.Tone Enter verification code PIN (max. 10 digits).
1.3.69 Voice Mail Features—LCS (Live Call Screening) 1.3.69 Voice Mail Features—LCS (Live Call Screening) Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without answering while the caller is leaving a message in your mailbox. If you so desire, you can answer the call while monitoring. There are two methods available as follows: Hands-free mode (Default): You can monitor the message automatically, live through the telephone speaker.
1.3.69 Voice Mail Features—LCS (Live Call Screening) Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring Monitoring (Handset) MONITOR SP-PHONE OR No operation OR (Live Call Screening) Press SP-PHONE, MONITOR or Live Call Screening. Off-hook. Stop monitoring Answering SP-PHONE (Live Call Screening) Press Live Call Screening. OR MONITOR Press SP-PHONE or MONITOR.
1.3.70 Voice Mail Features—Two-way Record 1.3.70 Voice Mail Features—Two-way Record Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox PT/PS During a conversation (Two-way Record) To stop recording, press this button again. Press Two-way Record.
1.3.71 Voice Mail Features—Voice Mail Integration • • Note: Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information. For information about other Voice Mail features, refer to "1.3.68 VOICE MAIL FEATURES". Customizing Your Phone • 3.1.
1.3.72 Wake-up Call To transfer a call to a mailbox (Voice Mail Transfer) PT/PS During a conversation (DSS) OR (Voice Mail Transfer) desired extension no. Press Voice Mail Transfer. Press DSS or enter desired extension number. To listen to messages PT/SLT/PS MESSAGE OR voice mail floating extension no. Off-hook. Press MESSAGE or enter voice mail floating extension number. * Indication tone after going off-hook. 1s • You can access a voice mail with one-touch.
1.3.72 Wake-up Call • This feature can also be set from a room extension (Timed Reminder). The most recent setting will be valid no matter which extension made the setting. For information about setting a Timed Reminder, refer to "1.3.65 Timed Reminder". To set PT extension no. 7 6 1 OR (DSS) Off-hook. Enter 76 . Enter 1. 0 12 H*: hour/minute AM OR 1 OR 24 H*: 0 PM Once OR hour/minute 1 Daily C.Tone Enter 0 for once or 1 for daily.
1.3.73 Walking COS To confirm Display PT Enter Room Number 7 Off-hook. 6 Enter 76 2 . Enter 2. 1234 11:50 AM Onetime extension no. OR C.Tone (DSS) On-hook. Dial extension number or press desired DSS. • When a timed reminder starts, and when it is answered or not answered, detailed timed reminder information is recorded automatically. This requires system programming. Date Time 02/02/00 02:45PM 02/02/00 02:46PM 02/02/00 02:47PM • • Confirm the Timed Reminder information.
1.3.74 Walking Extension To make a call or set features from another extension PIN: Personal Identification Number PT/SLT/PS desired phone no. 4 Off-hook. Enter 7 47. your extension no. extension PIN Dial your extension number. C.Tone & D.Tone Enter extension PIN (max. 10 digits). OR desired feature no. Dial desired phone number or desired feature number. If a wrong extension PIN is entered, you hear an alarm tone. Seize CO line before entering outside phone number.
1.3.75 Walking Extension, Enhanced To exchange your settings with another extension PIN: Personal Identification Number PT/SLT Off-hook. 7 2 Enter 727. extension PIN Enter extension PIN (max. 10 digits). • • • • your extension no. 7 Dial your extension number. D.Tone On-hook. An extension personal identification number (PIN) is required to use this feature. Refer to "1.3.26 Extension PIN (Personal Identification Number)".
1.3.75 Walking Extension, Enhanced When using extension settings at a different location Main Office Service-in Service-out Service-out Extension status of Telephone A Extn. No. 101 Service-in Service-out Extn. No. 101 Service-out Extn. No. 102 Service-out Branch Office Extn. No. 102 Service-out Extn. No. 102 Service-out Service-out Service-out Service-in Extn. No.
1.3.76 Whisper OHCA To set an extension to Service-out status PT/SLT Off-hook. 7 2 Enter 727. 7 On-hook. Enter #. To set an extension to Service-in status and have your own settings available PIN: Personal Identification Number PT/SLT Off-hook. 7 2 Enter 727. your extension no. 7 Enter . Dial your extension number. extension PIN C.Tone On-hook. Enter extension PIN (max. 10 digits). • • An extension personal identification number (PIN) is required to use this feature. Refer to "1.3.
1.3.77 Wireless XDP Parallel Mode • • • • Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary telephones. In addition, both you and the other party must use supported telephones. Whisper OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone"). A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension.
1.4.1 Call Log, Incoming 1.4 Display Features 1.4.1 Call Log, Incoming When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension. When the call log is full and other call arrives, the oldest call is deleted. You can modify the logged telephone number using the display proprietary telephone or the portable station.
1.4.1 Call Log, Incoming The incoming call log information is displayed as follows: [With Caller's Name] Catherine ------------------------------------ Caller's name (max. 20 digits) OCT.27 4:30PM THU --------------- Date and time the call was received New : Not Answered ----------------- Answering Status* 1234567 --------------------------------------- Caller's number (max. 16 digits) EXIT CLEAR [Without Caller's Name] --------------------------------------- Caller's number (max.
1.4.2 Call Log, Outgoing To clear the log information Display PT While viewing the log information (Call Log) TRANSFER OR Press Call Log, or Up or Down until desired party appears. Press TRANSFER. To call Display PT While viewing the log information (Call Log) OR Press Call Log, or Up or Down until desired party appears. • • • • • • • • Off-hook. The Call Log button light shows the current status as follows: Off: No incoming call, or you have already viewed the call log.
1.4.2 Call Log, Outgoing To call KX-NT300/KX-DT300/KX-T7600 While on-hook Press Left. Press Up or Down until desired number appears. Off-hook. To call with the REDIAL button Display PT While on-hook REDIAL REDIAL Press REDIAL to display the outgoing call log.* • • Press REDIAL until desired number appears. Off-hook. * System programming is required for this operation. This operation is available only for digital proprietary telephones with a display.
1.4.2 Call Log, Outgoing [Initial Display] OCT.27 PROG 03:13PM INFO RING THU 3 AUTO DIAL Press STORE MENU ABCD 1 Press Outgoing Call Log EXIT 2 Press 4 ENTER until desired number is selected. Enter name.
1.4.3 Directories 1.4.3 Directories You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller’s information.
1.4.4 System Feature Access [Initial Display] OCT.27 PROG 1 03:13PM INFO RING THU 2 Press MENU While on-hook, enter the phone number you want to store. to store. 00: 12341115678 Name? EXIT ENTER 3 Enter the name to be displayed for the number. 12341115678 PROG <- CLEAR STORE ABCD 4 • • • • Press 00: 12341115678 Ann EXIT CLEAR ENTER to store.
1.4.4 System Feature Access To select a feature from the "Feature Access" menu KX-NT300/KX-DT300/KX-T7600 While on-hook Press ENTER. Press Right four times. Press Up or Down until the desired feature is selected, and follow the display prompts. Features Description Call Back Cancel You can cancel Automatic Callback Busy. (® 1.3.4 Automatic Callback Busy (Camp-on)) Call Pickup Directed You can pick up a call ringing at a specified extension. (® 1.3.
1.4.4 System Feature Access [Call Back Cancel] ->Call Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER Press or ENTER Sure? [Call Pickup Directed] Call Back Cancel ->Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER Press or ENTER Extension No. > NO YES EXIT [Call Pickup Group] Call Back Cancel Call Pickup Directed ->Call Pickup Group Doorphone Call Door Open EXIT ENTER Press or ENTER Group No.
1.4.4 System Feature Access [Doorphone Call] Call Back Cancel Call Pickup Directed Call Pickup Group ->Doorphone Call Door Open EXIT ENTER Press or ENTER Door No. > EXIT [Door Open] [External BGM] Call Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call ->Door Open EXIT ENTER Press or ENTER Door No. > SET EXIT ->External BGM Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER Press ENTER or Pager No.
1.4.4 System Feature Access [Paging] [External Relay ON] External BGM ->Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER Press or ENTER Group No. > EXIT External BGM Paging ->External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER Press or ENTER Relay No. > SET EXIT SET Enter paging group Enter relay number number and press and press Pager01 External Relay01 An alarm tone will be heard at the paged extensions, and you can start your page.
1.5.1 Operation List 1.5 Using a KX-HGT100 SIP Extension 1.5.1 Operation List To access PBX features, the access numbers (extension numbers or feature numbers) are required. KX-HGT100 (firmware version 2.00 or later) users can use the following features: Note • • To execute an operation, you must press the OK button after pressing all the buttons of the operation.
1.5.2 Speed Dialing Features *1 *2 Refer to Calling Line Identification Restriction (CLIR) 1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) Calling/Connected Line Identification Presentation (CLIP/COLP) 1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) 1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom/Outside Calls 1.3.
1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone 1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone When making a call through a private network, you can present your telephone number to the called party. The number assigned to your extension will be displayed on the display of the other party’s telephone. To show KX-HGT100 6 Off-hook. Enter 8 68. outside phone no. Dial outside phone number.
1.6.1 Cellular Phone Features 1.6 Cellular Phone Features 1.6.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming.
1.6.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation 3 extension no. D.Tone Enter #. C.Tone Dial extension number. Talk to the new party. Enter #. Enter 3. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation OR extension no. D.Tone Enter #. Dial extension number. Talk to the other party. Enter #. Talk to the original party.
1.6.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation 3 3 D.Tone Enter #. Enter 33. paging group no. C.Tone Dial paging group number (2 digits). Announce. The party is placed on hold. Wait for an answer. Talk. On-hook. The held party and the paged extension are connected and start a conversation.
Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX.
2.1.3 OGM (Outgoing Messages) 2.1 Manager Service Features 2.1.1 Dial Tone Transfer The manager can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction) C.Tone On-hook. Press Toll Restriction. The extension can hear the dial tone and then make a call. • The restriction level is changed to the preprogrammed level of Toll Restriction button. Customizing Your Phone • 3.1.
2.1.3 OGM (Outgoing Messages) 1. DISA message: Used to greet and guide callers so that they access extension user group or outside party without operator assistance. 2. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group. 3. Time Reminder message: Used when the extension answers the Timed Reminder. All messages have their own extension numbers. You can select the desired message. You have two methods for recording a message.
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release To record from an external BGM (MOH) port PT 3 Off-hook. Enter 6 3 36. Enter 31. CONF You hear the message. OGM floating extension no. 1 C.Tone Enter OGM floating extension number. The message is recorded. Progress Tone & C.Tone AUTO DIAL C.Tone STORE Press STORE. Press CONF. When the time limit passes, it stops automatically. The message is played back. On-hook.
2.1.6 Time Service Mode Control PTPT/PS and SLT 7 8 another PBX extension no. 4 OR C.Tone (NDSS) Off-hook. • Enter 784. On-hook. Dial another PBX extension number and then enter #, or press NDSS. To restart monitoring of an extension after performing this operation, go off-hook, press the corresponding NDSS button, and go on-hook. Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a Network Direct Station Selection (NDSS) button. 2.1.
2.1.6 Time Service Mode Control To change the time mode (Day/Night/Lunch/Break) PT/PS While on-hook (Time Service (Day/Night/ Lunch/Break)) Press Time Service (Day/Night/Lunch/Break) until the desired mode appears. PT/SLT/PS/SIP Extn. 7 Off-hook. Enter 8 780. 0 0 Day 1 Night 2 Lunch 3 Break Enter 0 to 3 as you desire. C.Tone On-hook.
Section 3 Customizing Your Phone & System This chapter shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary.
3.1.2 Personal Programming 3.1 Personal Programming 3.1.1 Programming Information You can customize your telephone features. For example, you can change the initial settings or button features according to your needs. Available Extension Any extension in the PBX Required Telephone A Panasonic Proprietary Telephone (PT), Portable Station (PS) Conditions Programming extensions must be idle, on-hook and holding no calls. 3.1.2 Personal Programming You can program features using the programming mode.
3.1.2 Personal Programming Item Programming Input Selection & Parameter PT: The display shows the PBX number, slot number and port number. Your extension information*1 0 EXT1050:10308 PBX no. Port no. Slot no. 0 PS: The display shows the PS number. EXT3001:99001 PS no.
3.1.
3.1.2 Personal Programming Item Programming Input Selection & Parameter 0 No line The longest ringing line (when multiple calls arrive) 1 Preferred Line Assignment—Incoming Which line do you prefer to answer when you go off-hook? 2 2 0 + CO button no.
3.1.
3.1.2 Personal Programming Item Programming Input 5 Call Forwarding (FWD)/ Do Not Disturb (DND) To forward or refuse some or all of your incoming calls 0 / FWD/DND (for both calls) 5 1 (for outside calls) 5 2 (for intercom calls) Selection & Parameter 0 Off 1 Do Not Disturb (DND) + desired no. (max. 32 digits) All—Forward all calls 2 3 + desired no. (max. 32 digits) 4 + desired no. (max. 32 digits) 5 + desired no. (max.
3.1.2 Personal Programming Item Programming Input Background Music (BGM)*2 Do you want background music through your telephone speaker while on-hook? 6 Bluetooth Registration*8 To register a Bluetooth wireless headset on your extension*9 6 6 Pass key (max. 16 digits) Bluetooth Removal*8 To cancel the registration of a Bluetooth wireless headset on your extension*9 6 7 Confirm that the ID of your Bluetooth wireless headset is displayed.
3.1.2 Personal Programming Item One-touch Dialing Assignment Mode Selection Do you prefer to set the One-touch dialing only? *1 *2 *3 *4 *5 *6 *7 *8 *9 Programming Input Selection & Parameter 0 No—Normal (Any Flexible buttons can be modified.) 1 Yes—Only One-touch dialing buttons can be modified. However, to modify them, there is no need to enter "2" before the number. # Not available for an IP-PT. Not available for a PS.
3.1.2 Personal Programming To store the names and numbers in personal speed dialing PROGRAM 1 0 personal speed dialing no. (location no.) OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. phone no. Enter 10 and then press ENTER. Or press STORE. OR Enter personal speed dialing number (location number) (2 digits). name * STORE STORE Enter phone number (max. 32 digits). Press ENTER or STORE. OR AUTO DIAL AUTO DIAL Enter name (max. 20 characters). Press ENTER or STORE.
3.1.3 Programming Feature Clear To edit the names and numbers of personal speed dialing PROGRAM 1 0 personal speed dialing no. (location no.) OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. Enter 10 and then press ENTER. Or press STORE. Enter personal speed dialing number (location number) (2 digits). To erase a number or character CLEAR Press Left or Right to select a desired part. Press "CLEAR". OR AUTO DIAL STORE To insert a number or character Press ENTER or STORE.
3.1.
3.1.4 Customizing the Buttons 3.1.4 Customizing the Buttons You can customize the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. • • To enter the programming mode when using a PS, refer to "Operating Instructions" for the PS.
3.1.4 Customizing the Buttons Button 180 Programming Input Group FWD—Outside calls 4 5 + Incoming call distribution group extension no. Group FWD—Intercom calls 4 6 + Incoming call distribution group extension no.
3.1.4 Customizing the Buttons Button Programming Input CTI 7 0 Primary Directory Number (PDN) 7 1 Secondary Directory Number (SDN) 7 2 Check-in*4 8 0 Check-out*4 8 1 Cleaned-up*4 8 2 Two-way Record*8 9 0 + Voice mail floating extension no.*9 Two-way Transfer*8 9 1 + Voice mail floating extension no.*9 One-touch Two-way Transfer*8 9 1 Live Call Screening (LCS)*8 9 2 Voice Mail Transfer*8 9 4 Document Version 2009-11 + Extension no.
3.1.4 Customizing the Buttons • " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number. If you need to enter an account code, you can enter the specified account code before the line access number.
3.1.4 Customizing the Buttons [Initial Display] OCT.27 PROG 03:13PM INFO RING THU 3 Enter the programming input ( and desired phone number. MENU EXIT 1 PROGRAM Press PROG PAUSE or or 4 Press (CO) Press in front of the number you want to keep secret. EXIT 5 Document Version 2009-11 9123[ CLEAR ENTER INTERCOM Press again after entering the number you want to keep secret.
3.1.4 Customizing the Buttons To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only) To continue (CO) (CO) OR OR (ICD Group) (ICD Group) OR OR PROGRAM tone type no. Press PROGRAM. (PDN) (PDN) OR OR (SDN) (SDN) OR OR INTERCOM INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM button. * R.Tone Enter tone type number. OR AUTO DIAL STORE Press ENTER or STORE. Press CO, ICD Group, PDN, SDN, or INTERCOM button.
3.2.2 Manager Programming 3.2 Manager Programming 3.2.1 Programming Information The manager can program the following item. • Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-DT346, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) CAUTION • • • • The PBX has a default password preset.
3.2.2 Manager Programming Item Programming Input 9 Locking/unlocking other extensions. (Remote Extension Dial Lock) 0 0 + + Extension no. + (to lock)/ (to unlock) + Clearing the PIN and PIN lock for extensions. 9 1 + + Extension no. + Clearing the PIN and PIN lock for verification codes. 9 2 + + Verification code + 9 3 + Setting the verification code PIN. 1 + Verification code + PIN (max.
3.2.2 Manager Programming [Initial Display] OCT.27 PROG 03:13PM INFO RING THU 4 Enter the programming input ( 0 0 ). MENU SHIFT 1 PROGRAM Press PROG PAUSE or Manager Password EXIT ENTER NEXT or 5 Press or ENTER Program No?-> EXIT CONT NEXT SHIFT 2 Enter -> 1234 CLEAR NEXT The current manager password appears. 1 6 Enter a new manager password (max. 10 digits).
3.3.1 Programming Information 3.3 System Programming 3.3.1 Programming Information You can customize your system according to your requirements. [Your system already has default settings (factory installed).] The programming is shown below.
3.3.1 Programming Information Fixed Buttons KX-NT300/ KX-DT300 Function KX-T7600 KX-T7200/KX-T7400*1 FWD/DND CONF AUTO DIAL STORE None SHIFT SHIFT PAUSE PAUSE SHIFT PROGRAM AUTO ANS MESSAGE AUTO ANSWER PAUSE PROGRAM END MESSAGE SELECT MUTE MUTE FLASH/ RECALL FLASH/RCL TRANSFER TRANSFER INTERCOM INTERCOM *1 Back to Previous Menu (CANCEL) SHIFT HOLD HOLD STORE (ENTER) FLASH CLEAR SECRET The buttons shown in this column are from KX-T7400 series PTs.
3.3.1 Programming Information 1. Entering the programming mode PROGRAM system password OR PAUSE Press PROGRAM or PAUSE. Enter . Enter system password. 2. Programming You can enter each program number (3 digits). • To exit the programming mode at any time, lift the handset. 3. Exiting the mode PROGRAM OR PAUSE Press PROGRAM or PAUSE. • 190 Operating Manual To exit the programming mode at any time, lift the handset.
3.3.2 System Programming 3.3.2 System Programming [000] Date & Time The proprietary telephones display the current date and time while on-hook. 0 0 date year 0 SELECT (AUTO ANS/MUTE, MESSAGE) Enter 000. Press ENTER. Enter year (00–99). Press SELECT Press Right. for month. hour Press ENTER. Press NEXT. To end Enter hour (01–12). Enter date (01–31). minute Enter minute (00–59). SELECT (AUTO ANS/MUTE, MESSAGE) Press SELECT to choose AM or PM. END (HOLD) Press ENTER. Press END.
3.3.2 System Programming [001] System Speed Dialing Number You can store the phone numbers of frequently dialed numbers. 0 0 1 Enter 001. Press ENTER. To end system speed dialing no. (location no.) phone no. Enter system speed dialing number (location number) (3 digits). Enter phone number (max. 32 digits). Press ENTER. Press END. To continue OR Press NEXT. Press PREV. Press CANCEL.
3.3.2 System Programming [002] System Speed Dialing Name You can store the name associated with the speed dialing number. These names are displayed when making calls using the display operation. To enter characters, refer to "1.3.14 Character Entry". To end 0 0 system speed dialing no. (location no.) 2 Enter 002. name Press ENTER. Enter system speed dialing number (location number) (3 digits). Enter name (max. 20 characters). Press ENTER. Press END. To continue OR Press NEXT. Press PREV.
3.3.2 System Programming To enter characters, refer to "1.3.14 Character Entry". To end 0 0 4 Enter 004. Press ENTER. extension no. name Enter extension number. Enter name (max. 20 characters). Press ENTER. Press END. To continue OR Press NEXT. Press PREV. Press CANCEL.
Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer.
4.1.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem The telephone does not work properly. Remedy • • The telephone does not respond when buttons are pressed. • • Some features do not work. • • 196 Confirm with your manager that your settings are correct. If the problem persists, consult your dealer. The telephone is locked. Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock) Your telephone is connected to an eXtra Device Port.
4.1.1 Troubleshooting Problem A reorder tone is audible or "Restricted" is displayed. Remedy • • • The telephone is locked. Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock) Toll restriction is activated. Consult your manager or dealer. 1.3.2 Account An account code is required. ( Code Entry, 1.3.67 Verification Code Entry, 1.3.73 Walking COS) I cannot make an outside call using the One-touch Dialing button or speed dialing. • A line access number was not stored.
4.1.1 Troubleshooting Problem I cannot send a call waiting tone to the dialed extension. Remedy • • The other party has not set the Call Waiting feature. ( 1.3.13 Call Waiting Tone, 1.3.45 OHCA (Off-hook Call Announcement), 1.3.76 Whisper OHCA) The other party has set Data Line Security. ( 1.3.17 Data Line Security) I forgot the password. • Ask the manager to assist you. 2.1.1 Dial Tone Transfer) ( The background music started suddenly. • Turn off the music. ( 1.3.5 BGM (Background Music), 2.1.
4.2.1 Feature Number Table 4.2 Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.2.1 Making Calls Operator Call 0 ) ( Automatic Line Access 9 ( CO Line Group Access 8 ( 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) – Group – Directed Call Pickup Deny – To deny Additional digits/buttons group no. (2 digits) 40 ) ( 41 ( extension no. ) 720 ( ) – To allow 1 0 1.3.12 CALL WAITING FEATURES Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 50 ( ) 60 ) ( 1.3.13 Call Waiting Tone 1.3.45 OHCA (Off-hook Call Announcement) 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) 1.3.21 Doorphone Call Additional digits/buttons doorphone no. (2 digits) 31 ) ( 1.3.22 EFA (External Feature Access) 60 ( service code ) 1.3.23 Executive Busy Override Executive Busy Override Deny – To prevent – To allow 1 733 ) ( 0 1.3.24 Extension Dial Lock – To lock 77 ( 1 ) – To unlock – To make an outside call while your extension is locked 0 + extension PIN 47 ( ) 790 1.3.25 Extension Feature Clear ( 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) – Outside Calls – Intercom Calls 715 ) ( 716 ( ) 740 1.3.34 Hot Line – To store Additional digits/buttons ( ) 2 + phone no. + # – To set 1 – To cancel 0 1.3.37 ICD Group Features—Incoming Call Queue Monitor*1 ICD group extension no. 739 ) ( 1.3.38 ICD Group Features—Log-in/Log-out Log-in Log-out 1 + ICD group extension no./ 736 ) ( To enter/leave Not Ready mode 735 ( 0 + ICD group extension no.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons – Public 1 – Your extension 2 1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) 7 1 ( ) – To show 1 – To prevent 2 1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) 7 2 ) ( – Public 1 – Your extension 2 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons Recording a Greeting Message for Each Time Mode – To record 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 1 – To play back 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 2 – To clear 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 0 To leave a voice message directly to another extension’s message box # + 6 + extension no.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) – Intercom Calls Additional digits/buttons 3 (Busy)/ 712 ) ( 4 (No Answer)/ 5 (Busy/No Answer) + voice mail floating extension no.*3 + # 1.3.72 Wake-up Call*4 – To set 76 ( ) 12H: 1 + extension no. + hour/minute + 0 (AM)/1 (PM) + 0 (once)/1 (daily) 24H: 1 + extension no. + hour/minute + 0 (once)/1 (daily) – To cancel 0 + extension no. – To confirm 2 + extension no. 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 2.1.5 Remote Extension Dial Lock – To unlock 782 ( – To lock 783 ( 2.1.6 Time Service Mode Control*7 – Day/Night/Lunch/Break *1 *2 *3 *4 *5 *6 *7 extension no. ) extension no. ) 780 ( ) 0/1/2/3 Supervisor only The default floating extension number for the SVM feature is 591. The default voice mail floating extension number is 500.
4.3.1 Tone 4.3 Tone 4.3.1 Tone While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone).
4.3.1 Tone Tone 2 • When there are messages that have previously been listened to and no new messages recorded by the SVM feature • When any of the following features are set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Dial Lock • Executive Busy Override Deny • Hot Line • Timed Reminder Tone 3 • After pressing TRANSFER or Recall/hookswitch to hold a call temporarily (e.g.
4.3.1 Tone Tone 1 1s Tone 2 1s Do Not Disturb (DND) Tone The dialed extension is refusing incoming calls. 1s While off-hook Indication Tones Tone 1 Call waiting tone 15 s Tone 2 A call is on hold longer than the specified time 15 s When talking to an outside party Warning Tone This tone is sent 15, 10 and 5 seconds before the specified time for disconnection. 1s When setting the features or programming Confirmation Tones Tone 1 • The feature setting was set successfully.
4.3.1 Tone 210 Tone 3 • Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker • When a conversation is established with the extension in the following modes: • Hands-free Answerback mode • Voice-calling mode • When making a call to or from a doorphone. 1s Tone 4 Establishing or leaving a conference 1s Tone 5 A call has been put on hold.
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx 4.4 Revision History 4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx New Contents • • • Feature Highlights – CA Call Accounting 1.5 Using a KX-HGT100 SIP Extension – 1.5.1 Operation List – 1.5.2 Speed Dialing 1.6 Cellular Phone Features Changed Contents • • • • 1.1.1 Before Operating the Telephones Connection Example 1.3.18 DISA (Direct Inward System Access) – Walking COS via DISA 1.3.
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.
Index Document Version 2009-11 Operating Manual 213
Index Symbols [000] Date & Time 191 [001] System Speed Dialing Number 192 [002] System Speed Dialing Name 193 [003] Extension Number 193 [004] Extension Name 193 A Absent Message 32, 172, 199 Absent Message, Personal 32, 172 Account Button 24, 180 Account Code Entry 33, 199 Alternate Calling—Ring/Voice 34, 206 Alternate Receiving—Ring/Voice 171 Answer Button 22, 24, 85, 180 Answering Calls 30 AUTO ANS (Auto Answer)/MUTE Button 21 AUTO DIAL/STORE Button 21 Automatic Call Hold 39, 107 Automatic Call Waiting
Index Display Language Selection 169 Display Lock 174 Display Switching Mode 169 DND ® Do Not Disturb 64, 200 DND Override 206 Do Not Disturb (DND) 64, 200 Do Not Disturb (DND) Button 22 Do Not Disturb (DND) Tone 209 Door Open 67, 200 Doorphone Call 68, 201 DSS ® Direct Station Selection 23, 179 E EFA ® External Feature Access 69, 201 Electronic Station Lockout ® Extension Dial Lock 71, 174, 201 Enhanced DSS Key Mode 105 Enhanced Walking Extension 140, 205 ENTER Button 23 Exclusive Call Hold 36 Executive
Index PIN ® Verification Code Personal Identification Number 131 Portable Station (PS), Registration 18 Predialing 30 Preferred Line Assignment—Incoming 171 Preferred Line Assignment—Outgoing 170 Primary Directory Number (PDN) Button 25, 181 Printing Message 107, 202 Privacy Release 108 PROGRAM Button 22 Programmable Feature (PF) Button 23 Programming Feature Clear 177 Programming Information, Manager 185 Programming Information, Personal 168 Programming Information, System 188 Programming, Manager 185 Pro
Index Speed Dialing, Personal 117, 203 Speed Dialing, System 118, 203 SP-PHONE Button 21 Standard SDN Key Mode 105 Station Program Clear ® Extension Feature Clear 72, 201 Station Speed Dialing ® Personal Speed Dialing 117, 203 Storing New Names and Numbers 149 Supervisory Features—SUMMARY 95 SVM ® Simplified Voice Message 118, 203 SVM Log 123 System Alarm Button 24, 180 System Feature Access 150 System Password 188 System Programming 188, 191 System Speed Dialing 118, 203 W Wake-up Call, Remote 129, 205 W
When you ship the product Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postagepaid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs. Product Service Panasonic Factory Service Centers for this product are listed in the service center directory. Consult your certified Panasonic dealer for detailed instructions.
