User Guide

Table Of Contents
Page 254 Troubleshooting Tips
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
(continued)
Make sure your handheld is seated in
the cradle correctly.
Perform a soft reset. See “Resetting
your handheld” in Appendix A.
I tried to do a modem
HotSync operation,
but it did not
complete
successfully.
Check the following on your computer:
Make sure your computer is turned on
and that it does not shut down
automatically as part of an energy-
saving feature.
Make sure the modem connected to your
computer is turned on and is connected
to the outgoing phone line.
Make sure Modem is checked in the
HotSync Manager menu.
Make sure the modem you are using
with your handheld has an on-off switch.
Your handheld cannot “wake up” a
modem that has an auto-off feature.
Make sure the modem is connected
properly to a serial port on your
computer and is connected to the
incoming phone line.
Confirm that the Setup String in the
Setup dialog box configures your
modem correctly. You may need to select
a different Modem Type or enter a
custom Setup String. Most modems have
a Setup String that causes them to send
initial connection sounds to a speaker.
You can use these sounds to check the
modem connection.
Confirm that the Speed setting in the
Setup dialog box works for your modem.
If you have problems using the As Fast
As Possible option or a specific speed, try
using a slower speed.