User Guide

Table Of Contents
Appendix B Page 253
I cannot launch the
HotSync Manager.
Make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
port you selected in the Setup dialog
box.
Reinstall the Palm Desktop software.
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation.
Click the HotSync Manager and choose
Custom. Check that the Outlook
conduits are installed and active.
Reinstall the Palm Desktop software
and make sure you select the option to
synchronize with MS Outlook.
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
Try each of these in turn:
Make sure HotSync Manager is
running. If HotSync Manager is
running, exit and restart it.
Click the HotSync Manager and make
sure that the Local USB option has a
check next to it. If you are using an
optional serial cradle, make sure that
the Local Serial has a check next to it,
then select Setup and confirm that the
COM port setting matches the port
where you attached the serial cradle.
Check the cable connection between the
cradle and the port on your computer.
Make sure you installed the software
that came with your handheld. You
must install this software even if you
upgraded from a Palm OS handheld.
If you installed a conduit from a third-
party software developer, contact the
developer for support.
If you are using a serial cradle, try a
lower baud rate setting on the Local tab
in the Setup dialog box.
Make sure you selected your user name
in Palm Desktop software before
beginning the HotSync operation.