Handbook

Software installation problems
281
I cannot install Palm Desktop
software on my Mac computer.
Try the following:
1. Disable any virus-scanning software on your computer.
2. Quit any open applications.
3. Make sure your computer has at least 50MB of disk space
available.
4. Install the latest Macintosh software updates to your
computer.
5. If you are upgrading from an older Palm handheld, or non-
Palm-branded handheld, remove any previous version(s)
of Palm Desktop software using the Windows
Add/Remove Programs Control Panel
6. Uninstall and then reinstall Palm Desktop software.
My files didn’t install during a
HotSync
®
operation.
■ Check that the files appear under the correct username in
the Palm Quick Install window.
■ If files do not install after you perform a HotSync operation,
the file type was not recognized. Try launching the
associated application from your handheld, and then
performing another HotSync operation. If the files still
remain in the list, they are not associated with an
application on your handheld and cannot be installed.
■ If you dropped a .zip file on the Quick Install icon, and the
files do not appear in Quick Install, try unzipping the file
first with Zip file utility such as WinZip. Drop the unzipped
files directly on the Quick Install Window.
I can’t add more files to the
Palm™ Quick Install list.
Make sure the dialog box that confirms where the files will be
installed is closed. You cannot add more files to the list when
the confirmation dialog box is open. For details, see “Installing
applications and files on a Windows computer” in Chapter 4.