Handbook

Appendix B Frequently Asked Questions
404
Security problems
Wi-Fi and VPN problems
Problem Solution
I forgot the password, and my
handheld is not locked.
■ First, use the password hint to try to remember the
password. If this does not help, or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you
delete the password, the HotSync process backs up all
entries, whether or not they are marked private. Then you
can follow these steps to restore your private entries:
a. Use the Palm Desktop software and the cradle or
infrared communication to synchronize your data.
b. Tap Forgotten Password in Security to remove the
password and delete all private records.
c. Perform a HotSync operation to synchronize your data
and restore the private records by transferring them
from your computer to your handheld.
I forgot the password and my
handheld is locked.
First, use the password hint to try to remember the password.
If this does not help, or if you do not have a password hint, you
must perform a hard reset to continue using your handheld.
See “Performing a hard reset” in Appendix A for more
information.
Problem Solution
I am traveling in a foreign
country and I can’t make a
wireless connection.
Tungsten C handhelds operate in the Industry Scientific and
Medical band (ISM). Not all countries support all channels in
the ISM band. Because the regulations for wireless
communication vary between countries, the Tungsten C
handheld is only certified for use in the country where it was
originally sold. For more information on which channels your
handheld supports, see Appendix C.