User Guide
Table Of Contents
- Contents
- Welcome
- Setting up
- Moving around on your smartphone
- Your phone
- Turning your smartphone on and off
- Making calls
- Receiving calls
- Using voicemail
- What can I do when I’m on a call?
- Viewing minutes usage
- Defining favorite buttons
- Using a phone headset
- Customizing phone settings
- Customizing the Phone application’s Main View
- Selecting ringtones
- Creating and managing ringtones
- Selecting Phone alert tones
- Adjusting call volume
- Adjusting ringer volume
- Assigning a caller ID ringtone
- Assigning a caller ID photo
- Setting your dialing preferences
- Choosing your privacy settings
- Enabling TTY
- Turning on the HAC Setting
- Manually selecting the wireless band
- What are all those icons?
- Your email and other messages
- Which application should I use?
- The Wireless Sync application
- The VersaMail® application
- How do I get started?
- Setting up the VersaMail application to work with common providers
- Setting up the VersaMail application to work with other providers
- Creating and sending email messages
- Adding attachments to your email messages
- Attaching photos and videos
- Attaching ringtones
- Attaching Word, Excel®, PowerPoint®, and PDF files
- Attaching other types of files
- Receiving and viewing email messages
- Viewing attachments
- Replying to or forwarding email messages
- Managing your messages
- Deleting selected messages from the Inbox
- Deleting messages by date
- Switching accounts
- Customizing your email settings
- Scheduling Auto Sync
- Selecting alert tones
- Setting preferences for getting messages
- Attaching a signature to a message
- Working with Microsoft Exchange ActiveSync
- Messaging
- Creating and sending a text message
- Creating and sending a multimedia message
- Receiving messages
- Using links in messages
- Viewing/playing a multimedia message
- Arranging your messages
- Deleting messages
- Chatting with Messaging
- Customizing your Messaging settings
- Selecting Messaging alert tones
- What are all those icons?
- Your connections to the web and wireless devices
- Web browser
- Viewing a web page
- Creating a bookmark
- Saving a page
- Viewing bookmarks or saved pages
- Editing or deleting a bookmark or saved page
- Arranging bookmarks and saved pages
- Downloading files from a web page
- Streaming files from a web page
- Copying text from a web page
- Returning to recently viewed pages
- Finding text on a web page
- Customizing your web browser settings
- BroadbandAccess Connect
- Connections with Bluetooth® devices
- Web browser
- Your photos, videos, and music
- Your personal information organizer
- Your memos and documents
- Your application and info management tools
- Your personal settings
- Common questions
- Upgrading
- Desktop software installation
- Resetting your smartphone
- Replacing the battery
- Screen
- Synchronization
- I can’t find my user folder
- What is the backup folder?
- Palm® Desktop software does not respond to a sync attempt
- Synchronization starts but stops without finishing
- Synchronization finishes but info doesn’t appear where it should
- I have duplicate entries in Microsoft Outlook after I sync
- My appointments show up in the wrong time slot after I sync
- Phone
- Signal strength is weak
- My smartphone won’t connect to the mobile network
- The other person hears an echo
- I hear my own voice echo
- My voice is too quiet on the other end
- I hear static or interference
- My smartphone hangs up when I hold it to my ear
- My phone seems to turn off by itself
- My smartphone makes or answers calls when it’s in a bag or pocket
- The voicemail icon stays on the screen after I listen to my messages
- Hands-free devices
- Messaging
- Web
- Camera
- Making room on your Treo™ smartphone
- Third-party applications
- Error messages
- Terms
- Important safety and legal information
- Specifications
- Index
COMMON QUESTIONS
RESETTING YOUR SMARTPHONE
229
11
CHAPTER
software issues. (See Third-party
applications for suggestions on diagnosing
third-party software issues.) After a hard
reset, you can restore previously
synchronized information the next time you
sync.
IMPORTANT If you set a password on
your smartphone, performing a hard reset
reformats your smartphone. This is a more
severe form of a hard reset, which
removes all your information, and restores
your formats, preferences, and other
settings to the factory default settings.
1 Remove the battery from your
smartphone, and then reinsert it.
Don’t know how? See Replacing the
battery.
2 When the Access Powered logo
appears, press and hold Power/End
for ten seconds, and then
release Power/End .
3 When the Erase all data? prompt
appears, press Up to confirm the
hard reset.
IMPORTANT If a Reformatting in
progress message appears, do not touch
your smartphone until the process is
complete. This may take up to 10 minutes.
4 When the language selection screen
appears, select the same language you
selected for your desktop software.
IMPORTANT Always use the same
language for your Treo smartphone, your
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.
TIP
Some third-party applications do not
create a backup on your computer when you
synchronize. If you perform a hard reset, you
may lose data in these applications and you
will need to reinstall the application after the
hard reset. Please contact the application’s
developer to find out which data is backed up
during synchronization.