User Guide

Section 7A: Help 309
Help
The Device Won’t Connect to the Internet
Your Treo 755
P smart device by Palm supports Sprint Vision and Sprint Power Vision, two
ways to connect to the Internet that are persistent and are faster and more reliable than a
regular dial-up connection. All Sprint customers can connect to the Internet, but to avoid
high per-minute charges, we recommend that you subscribe to a Sprint Vision plan.
Contact Sprint to verify that your subscription plan includes Sprint Vision services and that
these services have been correctly activated, and to confirm your username and password.
Sprint should also be able to tell you if there are any outages in your area.
1. Press and hold Power/End to turn off your phone. Then press and hold
Power/End again to turn your phone back on.
2. Press Phone and look for either the Sprint Vision
icon or Sprint Power Vision
or icon in the title bar of the Main view.
3. If you see one of these icons, you are in a data coverage area. Try connecting to the
Internet again. If you do not see one of these icons, press Applications , select Prefs
, and continue with the following steps.
4. Select Network.
5. Select the Service pick list and select Power Vision. (If Power Vision does not appear in
the list, call Sprint for assistance.)
6. Select Connect.
7. If the connection is successful, go to the Web browser. If you still can’t make a
connection, perform a soft reset (see “Soft Reset” on page 288).
8. If your phone did not turn on automatically, press and hold Power/End to turn
on your phone, and try connecting to the Internet.
9. Contact Sprint to verify the following:
䡲 Your subscription plan includes high-speed data services.
䡲 Data services have been activated on your account.