User Guide

312 Section 7A: Help
Trouble Upgrading?
If you experience problems with your Treo™ 700P smart device after performing
the upgrade steps described in “Upgrading From Another Palm OS® Device” on
page 27, you may have incompatible applications or settings that were not
quarantined during the installation process. These files reside in the Backup
subfolder of your user folder. Incompatible applications or settings can lead to
numerous issues, including system resets and freezes. If you experience problems
after upgrading, follow these steps to correct the problem:
1. Locate your user folder on your computer:
䡲 Windows: If your device name is one word, your user folder name is the
first six characters of your device name. If your device name is two
words, your user folder name consists of the first six characters of the
second word of your device name, followed by the first letter of the first
word. For example, if your device name is John Smith, your user folder is
named SmithJ. Your user folder is usually located inside one of the
following folders:
C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\
䡲 Mac: Your user folder name is the same as your device name and is
usually found in this location:
<Mac hard drive> : Users : <Your Mac username> : Documents: Palm :
Users.
2. Make a copy of your user folder and store it in a safe place.
䡲 Windows: Copy the folder, and then paste it to your Windows desktop.