User Guide

Section 5B: Terms and Conditions 335
Terms & Conditions
suspension of your account. If you agree to any auto-payment option through banking or
credit account, we may initiate payment from the account for all amounts we invoice you
without additional authorization or notice. Based on your credit or payment history, we may
require certain forms of guaranteed payment as a condition of maintaining Services. If we
invoice you for amounts on behalf of a third-party, payments received are first applied to
amounts due to us. You may be charged additional fees for certain methods of payment and
for payments denied by a financial institution. Acceptance of payments (even if marked
“paid in full”) does not waive our right to collect all amounts that you owe us.
Disputed Charges. Disputes concerning any charges invoiced must be raised within 60 days
of the date of the invoice. You accept all charges not disputed in this time period. Disputes
can only be made by calling or writing us as directed on your invoice.
Account Spending Limit & Deposits. We may impose an account spending limit (“ASL”) on
any account without notice. We will notify you of an ASL based on your credit or payment
history and may reduce the ASL at any time with prior notice. An ASL should not be relied on
to manage usage on your account. We may suspend an account without prior notice when
the account balance reaches the ASL, even if the account is not past due. Services can be
restored upon payment of an amount that brings the account balance below the ASL and
any past due amounts. If we require a deposit for you to establish or maintain an account,
we will hold the deposit as partial guarantee of payment for Services. We may change the
deposit amount at any time with notice for good reason. Except as we allow, a deposit may
not be used to pay any invoice or delay payment. The deposit amount, the length of time we
hold the deposit and changes to the deposit amount are determined based on your credit
and payment history. The rate of interest, if any, on the deposit is subject to change. We may
mix deposits with our other funds. If your account is terminated for any reason, we may
without notice apply your deposit to any outstanding charges. We may send any remaining
deposit amounts to your last known address within 75 days after account termination. If the
funds are returned to us, you may claim these funds for one year from the date of return.
Any money held during this one-year period will not accrue interest for your benefit and are
subject to a servicing fee charged against the balance. You forfeit any portion of the money
left after the one-year period.