User Guide

Section 10
Troubleshooting Tips 241
Troubleshooting Tips
10
Operating problems
Tapping and keyboard problems
Problem Solution
My phone won’t turn on. Try each of these in turn:
© Adjust the display settings.
© Make sure the battery is fully charged.
© Perform a soft reset. See page 233 for details.
© If your phone still does not operate, try a hard
reset. See page 235 for details.
My phone keeps turning
itself off.
Your phone is designed to turn itself off after a period of
inactivity. This period can be set at one, two, or three
minutes. Check the Auto-off setting. See page 196 for
details.
My phone is not making any
sounds.
© Check the ringer switch setting on top of your
phone. The setting turns off all sounds on
your phone.
© Check the System Sound setting. See page 196
for details.
My phone has frozen. This is most commonly attributed to conflicts with third-
party software. Try each of these in turn:
© Perform a soft reset. See page 233 for details.
© Delete any application you recently installed. See
page 42 for details.
© Perform a warm reset. See page 234 for details.
© Perform a hard reset. See page 235 for details.
I don’t see anything on my
phone’s screen.
© Adjust the display settings.
© Charge the battery.
© Perform a soft reset.
Problem Solution
When I tap the buttons or
screen icons, it activates the
wrong feature.
Calibrate the screen. See page 194 for details.
When I press Menu ,
nothing happens.
Not all applications or screens have menus. Try changing
to a different application.