User Guide

Table Of Contents
Appendix B Page 223
HotSync problems
Problem Solution
Why can’t I synchronize my
communicator with my
computer?
Try each of these in turn. After each step, try to synchronize to see
if the problem persists:
Make sure you installed the software that came with your
communicator. You must install this software even if you
upgraded from another Palm OS handheld.
Make sure there are no active calls on your Treo before you
begin a HotSync operation. You cannot synchronize while you
have an active call, and you cannot make or receive calls during
a HotSync operation.
Make sure you selected your user name in Palm Desktop
software before beginning the HotSync operation.
Perform a soft reset. See page 212 for details.
Make sure the HotSync Manager icon
appears in the
Windows system tray in the lower-right corner of the screen. If
it does not appear, open the Start menu, select Programs,
Handspring, and then HotSync Manager.
Click the HotSync Manager icon and make sure that the Local
USB option has a check next to it. If you are using an optional
serial cable, make sure that the Local Serial has a check next to
it, then select Setup and confirm that the COM port setting
matches the port where you attached the serial cable.
Make sure the cable is connected securely to your computer
and your communicator.
If you’re using a USB cable, insert the Handspring CD into your
computer, use Windows Explorer or My Computer to navigate to
the Utilities folder, and then run the Visor USB registry utility.
Make sure you are using the correct type of cable. If your
computer does not have a USB port, or is running Windows 95
or Windows NT 4.0, you must use a serial cable.
If you are using a USB cable, disconnect any other USB devices
you are using. If you’re connecting your cable to a USB hub,
disconnect it and connect your cable directly to your computer.
If you are using a serial cable, try a lower baud rate setting on
the Local tab in the Setup dialog box.
Restart your computer.
If you installed a conduit from a third-party software developer,
contact the developer for support.