Smartphone User Guide

TROUBLESHOOTING
SYNCHRONIZATION
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14
CHAPTER
6 Perform a soft reset (see Performing a
soft reset).
7 Restart your computer and make sure
the desktop sync software is running.
8 If problems persist and you’re
synchronizing through a USB hub, try
connecting the USB cable to a different
USB port or directly to your computer’s
built-in USB port.
9 If you’re already synchronizing through a
built-in USB port on the front of your
computer, move the USB cable to a
USB on the back of your computer if
your computer has USB ports in both
places.
10 Uninstall the desktop software that
came with your smartphone, and then
repeat the installation process (see
Reinstalling the desktop software
).
11 For a Windows XP computer only,
delete the existing partnership between
your smartphone and your computer
and create a new one by doing the
following steps in turn:
• Disconnect your smartphone and your
computer from the USB cable.
• Right-click the gray ActiveSync
icon in the taskbar in the lower-right
corner of your computer screen and
select Open Microsoft ActiveSync.
• Click File, and then click Delete
Mobile Device. When asked to
confirm, click Ye s .
• Connect your smartphone and your
computer to the USB cable.
• When the Synchronization Setup
Wizard appears, follow the steps to
establish a sync relationship between
your smartphone and your computer.
12 If your organization uses a firewall or a
VPN connection, synchronizing with
ActiveSync may not work. For a
Windows XP computer only, go to
microsoft.com
and search for the
following topics to help with specific
firewall setup situations:
• ActiveSync USB Connection
Troubleshooting Guide
• ActiveSync with Sygate Personal
Firewall
• ActiveSync with TrendMicro PC-cillin
Internet Security