Warranty Guide

QUICk 60+
®
Limited Warranty
The Heart of a Comprehensive System Service Program
Compare lighting system warranties – you’ll see that our QUICK 60+ warranty
offers better coverage, more service options and, more important, peace of mind.
Combination Lamp and Ballast System Limited Warranty
OSRAM SYLVANIA Inc. (OSRAM SYLVANIA) warrants SYLVANIA lamps
installed on QUICKTRONIC
®
ballasts to be free from defects in material
and workmanship and to operate from the date of installation (or date
of manufacture if installation date is not known or available) for the time
periods and subject to the Terms and Conditions specified below.
If lamps fail to operate for the warranty period, OSRAM SYLVANIA will
provide a free replacement lamp (but no labor allowance). If a
QUICKTRONIC ballast fails to operate within the warranty period,
OSRAM SYLVANIA will provide a free replacement ballast and labor
allowance in accordance with the “Labor Options” set forth below.
Please call customer service at
1-800-654-0089 or contact your local
OSRAM SYLVANIA representative.
System
3,4,5
Lamp Ballast Warranty Period
8
Lamp Warranty Period*
QUICKTRONIC T8
1
OCTRON
®
VIVID VALUE
3
60 mos. 24 mos.
QUICKTRONIC T8
1
OCTRON Family 700 & 800 Series
3
60 mos. 30 mos.
QUICKTRONIC T8
1
OCTRON XPS
®
, XP
®
& XP/SS, XPPLUS/SS
2,3
60 mos. 36 mos.
QUICKTRONIC T8
1
OCTRON XV
™
& XV/SS
2,3
60 mos. 36 mos.
QUICKTRONIC T8
1
OCTRON XP/XL & XP/XL/SS Family
2,3
60 mos. 60 mos.
QUICKTRONIC T8 High Ambient
1,9
OCTRON XP, XP/SS
2,3
36/60 mos.@<90°/70°C 36 mos.
QUICKTRONIC 59 OCTRON FO96/XP, XP/SS, XV & XV/SS
2,3
60 mos. 30 mos.
QUICKTRONIC 59 OCTRON FO96
3
60 mos. 24 mos.
QUICKTRONIC 86/T8HO High Ambient
1
OCTRON FO96HO
3
36/60 mos.@<90°/70°C 30 mos.
QUICKTRONIC T5, T5/HO
1
PENTRON
®
Family
10
60 mos. 24 mos.
QUICKTRONIC 54T5/HO
1
PENTRON FP54/HO, FP54/C/HO, FP54/HO/SS 60 mos. 36 mos.
PENTRON HO/XL 60 mos. 60 mos.
QUICKTRONIC 54T5HO High Ambient
1
PENTRON FP54/HO, FP54/ C/HO, FP54/HO/SS 36/60 mos.@<90°/70°C 36 mos.
PENTRON HO/XL 36/60 mos.@<90°/70°C 60 mos.
QUICKTRONIC ICE
1,5
ICETRON
®
60 mos. 60 mos.
QUICKTRONIC 54PHO & DL40 DULUX
®
FT55DL, FT40DL & FT40DL/SS Family 60 mos. 24 mos.
QUICKTRONIC CF
1
DULUX D/E, D/E/SS, T/E, T/E/IN, T/E/IN/SS T/E/C 60 mos. 24 mos.
QUICKTRONIC MH
7
METALARC
®
Family
6
(7K-12K hrs. avg. rated life) 36/60 mos. 6 mos.
QUICKTRONIC MH
7
METALARC Family
6
(15K-20K hrs. avg. rated life) 36/60 mos. 12 mos.
QUICKTRONIC HPS
7
LUMALUX
®
Family
6
(≥30K hrs. avg. rated life) 36/60 mos. 24 mos
QUICKTRONIC 96IS/96HO & 40T12 N/A 60 mos. N/A
*Note: Fluorescent lamp warranty periods are based on a 3 hour minimum cycle, unless otherwise noted, with a maximum of 4400 hours per year.
Other operating cycles may affect warranty period. Lamp warranty can renew when installation is group relamped, contact OSRAM SYLVANIA for details.
1
Occupancy sensor application, 10 minute/start minimum, allowed with QUICKTRONIC PROStart
®
and with QUICKTRONIC ICE ballasts.
2
OCTRON SUPERSAVER
®
bi-pin lamps operate on many of our QUICKTRONIC
®
T8 electronic ballasts, see specs for details.
3
QUICKTRONIC, Professional Series and High Efficiency Series including all IS, PS & DIM models where applicable.
4
Labor options must be pre-approved by OSRAM SYLVANIA. Any labor option or cost that is not pre-approved will not be eligible for reimbursement.
5
QUICKTRONIC ballasts and ICETRON lamp warranty period allows up to 8760 hrs per year (continuous operation).
6
Contact OSRAM SYLVANIA for detailed specifications of METALARC and LUMALUX lamps.
7
QUICKTRONIC MH and HPS ballasts warranty is 36 or 60 months, depending on maximum case temperature. Refer to product specifications for details.
Electronic HID system warranty period is based on a minimum cycle of 10hr/start up to a maximum operation of 6,000 hours/year.
8
Maximum Case Temp. <70°C, for normal environmental operating conditions (40°C max. ambient) unless noted. Refer to product specifications for details.
9
QUICKTRONIC T8 High Ambient (HT) Series
10
PENTRON 14, 21, 28 and 35W and PENTRON HO 24, 39 and 80W.
TERMS AND CONDITIONS
SYLVANIA lamps and QUICKTRONIC ballasts must be installed
together as a system and be installed and operated under suitable
environmental conditions and in accordance with the latest National
Electrical Code, Underwriters Laboratory Bulletins, and ANSI
Specifications. This warranty will not apply in the event of condi-
tions demonstrating abnormal use or stress, such as operating
temperatures in excess of maximum rated temperatures,
under/over voltage conditions, excessive switching cycles
(see above Note #1) or operating hours, dirty or cracked sockets,
or improper lamp or ballast installation. Replacement of SYLVANIA
lamps with lamps of other manufacturers will void the lamp portion of
this warranty. Replacement of the QUICKTRONIC ballast with any other
ballast will void the entire warranty.
WARRANTY ACTIVATION / SERVICE CLAIMS
The QUICK 60+ warranty is automatically activated after
OSRAM SYLVANIA receives a completed QUICK 60+ warranty regis-
tration form within 30 days after installation. An acknowledgment
will be sent for each registration along with a reference number for
future correspondence. Service claims can be made by contacting
1-800-654-0089 to initiate the process for problem resolution.
LABOR OPTIONS (Ballast only and ICETRON lamps only)
No labor allowance is made for any lamp replacement except
ICETRON, during the warranty period. OSRAM SYLVANIA will provide
one of the following labor options for service under the QUICK 60+
warranty program, at OSRAM SYLVANIA’s discretion.
1. OSRAM SYLVANIA will contact a service provider and coordinate
replacement at no cost to the user of the ballast, or
2. OSRAM SYLVANIA will reimburse the purchaser reasonable,
customary and necessary labor charges required to install the ballast
replacement.
3. Labor options must be pre-approved by OSRAM SYLVANIA.
Any labor option or cost that is not pre-approved will not be eligible
for reimbursement.
RETURN OF DEFECTIVE PRODUCT
After contacting OSRAM SYLVANIA and receiving a RETURN
MATERIAL AUTHORIZATION NUMBER, the user shall promptly
return the product at the user’s expense to OSRAM SYLVANIA after
receiving instructions as to if, when and where to ship product.
Failure to follow this procedure shall void this warranty.
REPLACEMENT OF PRODUCT, LIMITS OF LIABILITY
The foregoing shall constitute the sole and exclusive remedy of the
purchaser and the sole and exclusive liability of OSRAM SYLVANIA.
NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. OSRAM
SYLVANIA will not, under any circumstance, whether as a result of
breach of contract or warranty, tort, or otherwise, be liable for any
incidental, special or consequential damages, including lost profits
or revenues or any other costs or damages.
OSRAM SYLVANIA reserves the right to examine all failed lamps
and/or ballasts and reserves the right to be the sole judge as to
whether any lamps and/or ballasts are defective and covered under
this warranty.
QUESTIONS?
Subject to change without notice.
ECS140R13 6-14
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