Warranty Information
Limited Warranty
We warranty all of our products to be free from defects in material and
workmanship for a period of ONE (1) year from the date of shipment, unless otherwise stated below.
Our Limited Warranty does not apply if:
· The original bill of sale, delivery date, or product number cannot be verified
· The parts claimed to be defective are not returned for inspection if so requested by us
· The product is not in possession of the original end use purchaser.
· Warranty does not apply: (i) used in Commercial Applications or 24 hour use, unless otherwise granted by us
We (ii) used for purpose for which they are not designed or intended (iii) damaged by abuse, misuse,
accident, modifications, alterations, neglect or mishandling (iv) improperly installed, stored, maintained, or operated (v)
used in violation of written instructions by us.
· Additionally this warranty does not cover scratches, abrasions, or deterioration due to the use of paints, solvents,
chemicals or abrasive cleaning techniques
For Indoor Products:
· LED components are warranted for FIVE (5) years; For commercial applications, LED components are warranted for
THREE (3) years, unless otherwise specified by us.
· Finish, Care & Cleaning: Initial care for finishes requires only periodic cleaning with a soft cloth, dampened with
water. A mild non-abrasive soap may be used along with a soft cloth and water to remove dirt. Particular attention should
be paid to avoid abrasive materials and strong cleaning agents as they will quickly destroy protective coatings and subject
to rapid oxidation and discoloration.
· Product Designed for commercial applications, such as LED tape, is warranted for FIVE (5) years or 40,000 hours.
Products distinctly marked for residential use only will not be warranted for commercial use.
For Outdoor Products:
· LED components FIVE (5) years
· Fading or chalking may occur and is considered normal. For coastal locations, some corrosion and/or deterioration
is considered “normal wear” in this environment.
o Outdoor powder coated finishes are subject to change due to prolonged sunlight, pollutants, and other environmental
conditions. Powder coated finishes are warranted for ONE (1) year.
o Vivex Outdoor products’ finishes are warranted for THREE (3) years.
o Many finishes mature over time, changing in appearance. Fading, discoloration, and patina may not be applicable to
the above warranty.
· 12V Landscape lighting must be used in conjunction with low-voltage transformers.
We do not warranty transformers purchased from other manufacturers.