Quick Start Guide
Getting Started STEP 1 Installing Ooma Telo is easy! In fact, most users are up and calling in less than 15 minutes. This guide will walk you through setting up your Ooma Telo and introduce the basics of using your Ooma service. Activate Online Begin by activating your Ooma Telo device online. Locate the seven-digit activation code printed on the bottom of the Telo. Next, navigate a web browser to: Package Contents http://www.ooma.
STEP 2 Connect To Your Router Power Outlet Connect the Ooma Telo to your Router Using the included Ethernet cable A , connect the INTERNET port of the Telo to an open Ethernet port on your router. Alternative setup options: While we recommend that you begin with this setup, the Ooma Telo is flexible enough to fit into any home network. Please see see page 8 for other network installation options. Plug your phone into the Ooma Telo 4 Power On Plug the provided AC adapter B into the POWER port.
Congratulations, you’re done! What’s next? Place your first phone call Transfer your phone number Pick up the phone you connected to the Ooma Telo and dial just like you always do. Call a friend or family member and experience firsthand the quality of Ooma PureVoice™ technology. While you’re at it, you might want to tell them about Ooma! In most areas, you can port your existing phone number to Ooma for a one-time fee.
Alternative Setup Options The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices. Review the following options to see if any of them apply to your situation. OPT. A Install Ooma Telo between modem and router Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network traffic. 1. Locate the Ethernet cable that connects your modem to your router.
Alternative Setup Options (continued) Connecting fax machines and other devices Connecting your phone jacks A standard phone splitter can be used to connect more than one device to the PHONE port. You can link the Ooma Telo to all the phone jacks in your home, allowing you to connect phones in multiple rooms. Devices such as fax machines, digital video recorders (DVR) or set-top boxes (STB) use a phone line to make data calls.
Add-Ons for Ooma Telo Ooma HD3 Handset Ooma Wireless + Bluetooth Adapter Unlock the full power of your Ooma Telo. The Ooma HD3 Handset lets you enjoy: The Ooma Wireless + Bluetooth adapter allows you to: ■■ Two-inch color screen with picture caller-ID and Facebook profile pictures. ■■ Plug the adapter into the USB port to connect to any wireless network. ■■ Unmatched clarity and lifelike sound quality of Ooma PureVoice™ HD. ■■ Install your Ooma Telo in a central location in your home.
Troubleshooting ■■ The light is blinking red A blinking red light indicates that your Ooma Telo is not operational. It is normal for the light to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly: •• Verify that you have activated your device as described in STEP 1. If you plugged in your device before going through the activation process, try rebooting it now. •• Check that your network cables are plugged in securely.
Voicemail (continued) Checking voicemail remotely There are three ways to check voicemail remotely: 1. Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN. 2. Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox 3. Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.
Quick Reference Status Lights Play Key Press to hear your voicemail messages. Press again to stop playback. Key will blink when there are new messages. Fast Forward Key During voicemail playback, press to skip to the next message. Press and hold to toggle Do Not Disturb. POWER USB INTERNET HOME Page Key PHONE Rewind Key During voicemail playback, press once to replay the current message, and twice to skip to the previous message. Press to adjust brightness of the status light.
Have a question or need assistance? Ooma has a wealth of available resources if you need assistance. Support articles. Access our comprehensive knowledge base at support.ooma.com User manuals. Access this guide and all other product manuals at ooma.com/userguide Forums. Talk with your fellow Ooma customers and our support staff at forums.ooma.com Live support. Still having trouble? Chat with a service representative at any time at support.ooma.
