FAQ

Q What is the nished height of the vertical drain pipe when I install a No-Caulk Shower Drain?
A After the nished height of the No-Caulk Shower Drain is determined as described in the installation
instructions, the nished vertical drain height will be 3/4" below that. Contact our customer service
department and they will be happy to send you a copy of the instruction sheet and exploded view drawing.
Q What material are the shower strainer screws made from?
A Stainless steel.
Q Where do you put the rubber washer and paper ring when installing a shower drain?
A The large rubber sealing washer will be placed up against the underside of the shower base, and the friction
washer will be placed between the rubber sealing washer and locking nut. Contact our customer service
department and they will be happy to send you a copy of the instruction sheet and exploded view drawing.
Q Will the Mystic Rain Water diverter freeze in the winter?
A If you disconnect the hose and insert the red stopper plug into the outlet of the diverter, the minimal
amount of water that freezes inside the diverter body will not damage the diverter. The diverter is
designed to redirect a small amount of water into the outlet as it spirals through the downspout. Once
it is capped off, a very small amount of water will be trapped and able to freeze. This small amount of
water will have plenty of room to expand as it freezes without causing expansion damage to the diverter.
Q How do I stop the water from coming out of Mystic Rain Water diverter when the barrel is full?
A You can disconnect the hose and insert the red plug.
Q Can a sewer cleaning cable (snake) be ran through the Backwater valve?
A No. As the cable and cutter pass through the valve, the apper would be damaged. Once the cable passes
by the apper, it would not be able to return because the apper would close down on it. This would cause
permanent damage to the apper. Cleanout Tees should be installed on either side of the Backwater device.
FAQs
Drains and Closet Flanges