Troubleshooting Guide
Novao products have been made under the highest standards of crasmanship and quality. All Novao products are
backed by Novao’s Limited Lifeme warranty. Novao warrants to the original consumer purchaser for as long as
the original consumer purchaser owns their home (the “Warranty Period” for homeowners), this product will be free
from defects in material and workmanship. All other purchasers (including purchasers for industrial, commercial and
business use) are excluded from this warranty.
Damage due to installaon error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or
other solvents, whether performed by a contractor, service company, or yourself are excluded from this warranty.
Novao recommends using a plumbing professional to install your Novao product. Except as provided by law, this
warranty is in lieu of and excludes all other warranes, condions and guarantees, whether expressed or implied,
statutory or otherwise, including without restricon those of merchantability or of tness for use.
Defects or damage caused using other than genuine Novao parts is not covered by this warranty. This warranty is
applicable only to products purchased aer December 2022 and shall be eecve from the date of purchase as
shown on purchaser’s receipt. All nishes on Novao products are warranted to the original consumer to be free from
defects in material and crasmanship for a period of one year starng the date of purchase by the consumer. If the
product is used commercially or is installed outside of the United States of America or Canada, the warranty is voided.
Proof of purchase (original sales receipt) must be provided to Novao, Inc. with all warranty claims. Novao is not
responsible for labor charges, installaon, loss, injury or any other incidental or consequenal costs. In no event
shall the liability of Novao products surpass the purchase price of the replacement part. In no event shall Novao
be liable for loss of prots or any such loss, or any direct or indirect, special, incidental or consequenal damages
howsoever incurred or designated arising out of any breached claim of warranty.
If you believe you have a warranty claim, contact Novao, either through your local Dealer, Plumbing Contractor,
Home Center, or by wring: Novao, Inc., An: Product Support, 3533 E. Corona Ave., Phoenix, AZ, 85040, USA.
Please be sure to provide all pernent informaon regarding your claim, including a complete descripon of the
problem, the product, model number, color, nish, the date the product was purchased and from whom the product
was purchased. Also include your original invoice. For other informaon, or to obtain the name and address of a
possible service or repair facility near you, email: support@novao.com or write to the above address.
Warning: Never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, solvents or other
products not recommended for wood, stone, glass, porcelain or xture nishes. This will void the warranty. Novao
products may be cleaned by using a mild soap with warm water and a dry, clean so cloth on your sink, faucet, drain
and p-trap. For your wood we suggest a gentle wood cleaner. For your natural stone counter top a stone cleaner.
Using anything other than what is suggested will void the warranty.
Need more help?
Feel free to contact our technical support anyme at 844.404.4242 or email us at: productsupport@novao.com.
More informaon is also available at: www.Novao.com.
WARRANTY
TROUBLESHOOTING TIPS - P-TRAP
SoluonIssue Reason
Run some water in the drain every
few weeks; correct the slope from
the waste tube to the J-Bend - 1/4”
slope per foot on a 1.5” drain pipe
The water in the p-trap evaporated
allowing sewer gases to enter; wall
bend waste tube does not have the
proper slope
There is an odor coming from
my sink’s drain.
Re-set rubber washers; check
tube size; makes sure slip nut isn’t
cracked due to over ghtening.
Black rubber washers weren’t
installed w/ the beveled edge facing
the correct direcon; pipes weren’t
measured for proper t; over-ghten
-
ing a slip nut.
Fing is sll leaking aer I have
ghtened connecons.