Troubleshooting Guide

TYPE ONE ASSEMBLY
Lock Nut and screws
Metal Washer
Rubber Washer
Pipe
Hot
Flexible
Hose
Cold
Flexible
Hose
Please Note:
• Review and abide by all building and plumbing codes
• Standard codes for Novao faucets: cUPC/CSA/AB1953
• Novao faucets need to be installed by a professional
Steps to Complete Kitchen Faucet Install
Hot Hose
Lock Nut and Screws
Metal Washer
Rubber Washer
Cold Hose
Pipe
Hot Hose
O-Ring
Cold Hose
Pipe
TROUBLESHOOTING TIPS
SoluonIssue Reason
New faucet needed; Tighten supply lines
Cracked casing inside; Supply lines
may be loose
Leaking from under the body
Remove ceramic cartridge, check for
cracks
Cartridge may be defecveWater will not shut o completely
Tighten locking nut; Remove cartridge,
check for cracks
Lock nut has come loose; Ceramic
cartridge may be defecve
Leakage under the handle
• Make sure water source is completely shut o.
• Screw the pipe on to the faucet. Fasten hot and cold exible hoses into the water
supply holes on the boom of the faucet if necessary.
• Carefully lower the faucet through the drilled hole.
• Slide the rubber washer and the 1.5-inch metal washer and lock nut onto the pipe
and ghten the fastener.
• Aach the exible hose to the supply line source. The exible hose on the right
should be aached to the cold water supply line. The exible hose on the le
should aach to the hot water supply line. Tighten these connecons accordingly.
• With the faucet’s lever wide open, slowly turn the handles on the hot and cold
water supply lines to the open posion to your desired ow rate. Allow the faucet
to run for a couple minutes to get rid of any air pockets.
Finish is changing color or is shiny
Abrasive cleaners, soaps or other
factors constantly in contact with it.
Stop using abrasives; Replace parts
Parts for ALL assembly types
• A 1.5” faucet hole is needed for installaon
• Max counter thickness 2”