Reference Manual

166
Technical Notes
Troubleshooting
External Device Issues
Problem Cause/Solution A
Cannot establish
a wireless
connection with a
smart device.*
• See “Connecting to a Smart Device (SnapBridge)” when
establishing a wireless connection for the first time.
• Also see “If the Connection Is Unsuccessful.”
• If a wireless connection is established, perform the
following operations.
-Turn the camera off and then on again.
- Restart the SnapBridge app.
- Cancel the connection and then establish a
connection again.
• Check the Network menu settings in the camera.
-Set Airplane mode to Off.
-Set Bluetooth M Connection to Enable.
• If the camera is registered with two or more smart
devices, select the smart device you want to connect in
Network menu M Bluetooth M Paired devices in
the camera. If two or more cameras are registered in the
SnapBridge app, switch the connection on the app.
• Use a sufficiently charged battery.
• Insert a memory card with sufficient free space into the
camera.
• Disconnect the HDMI cable or USB cable.
• Enable Bluetooth, Wi-Fi, and the location data functions
on the smart device.
• In the A tab of the SnapBridge app M Auto link
options M turn on Auto link. If it is off, Download
pictures and Remote photography can be used, but
images cannot be downloaded automatically.
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