User Manual

162 Troubleshooting
Pictures cannot be deleted: The pictures are protected. Remove protection.
Pictures cannot be retouched: The picture cannot be edited with this camera.
The camera displays a message stating that the folder contains no images: Select All
for Playback folder.
Pictures cannot be printed: NEF (RAW) and TIFF photos cannot be printed by
direct USB connection. Transfer the photos to a computer and print
them using Capture NX-D. NEF (RAW) photos can be saved in JPEG
format using the NEF (RAW) processing option in the retouch menu.
Pictures are not displayed on HDMI devices: Confirm that an HDMI cable
(available separately) is connected.
Output to HDMI devices does not function as expected:
• Check that the HDMI cable is correctly connected.
• Select Off for HDMI > Advanced > External recording control in the
setup menu.
• Check again after selecting Reset all settings in the setup menu.
The Image Dust Off option in Capture NX-D does not have desired effect: Image
sensor cleaning changes the position of dust on the image sensor. Dust
off reference data recorded before image sensor cleaning is performed
cannot be used with photographs taken after image sensor cleaning is
performed; similarly, dust off reference data recorded after image sensor
cleaning is performed cannot be used with photographs taken before
image sensor cleaning is performed.
Computers do not display NEF (RAW) images the same way as the camera does: Third-
party software does not display effects of Picture Controls, Active
D-Lighting, vignette control, or the like. Use Capture NX-D or ViewNX-i.
Pictures cannot be transferred to a computer: The computer operating system is
not compatible with the camera or image transfer software. Use a card
reader or card slot to copy the pictures to a computer.