Full Product Manual

EN
W415-1542 / D / 11.10.17
24
9.0 TROUBLESHOOTING
SYMPTOM PROBLEM TEST SOLUTION
Dim or no fl ame LED’s are burnt out Inspect the LED’s inside the fl ame generation cylinder drum
and replace them if necessary
Ember bed is not
glowing or dimming
Ember LED’s are burnt out Inspect the ember bed LED’s and replace them if necessary
No warm air coming
out of appliance
Room temperature is higher
than the appliance setting (if
it is set to room temperature)
Heater is burnt out
Set the appliance to a high or low heat setting.
Inspect the burner and heater assembly and replace it if
necessary
Appliance turns off
and will not turn on
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
Unplug the appliance, allow appliance to cool for 15 minutes,
then plug it back in
House circuit breaker has
tripped
Appliance’s fuse has blown
Reset house circuit breaker
Replace the fuse
Appliance will not
come on when
switch is fl ipped to
ON
Appliance is not plugged into
an electrical outlet
Check plug and plug it in
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect and shut off unit.
Circuit board is burnt out
Unplug the appliance, allow appliance to cool for 15 minutes,
then plug it back in
Inspect the circuit board and replace it if necessary
Remote control
does not work
Low batteries Replace batteries in remote control
Heater shuts off
automatically
Room is too warm The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature
Touch panel /
Remote Control do
not work
The front glass is moved or
not secured properly.
Unplug the appliance, if the appliance is recessed to the wall,
shut off house circuit breaker. Ensure the front glass is in the
correct location and is sitting fl at to the appliance touch panel.
After 10 seconds, plug or turn on the appliance to reset it.
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
SYMPTOM PROBLEM TEST SOLUTION
Dim or no fl ame /
Ember bed is not
glowing or dimming
LED’s are burnt out or
malfunctioning
Inspect the LED’s and replace them if necessary
No warm air coming
out of appliance
Room temperature is higher
than the appliance setting (if
it is set to room temperature)
Heater is burnt out
Reset temperature setting
Inspect the burner and heater assembly and replace it if
necessary
Appliance turns off
and will not turn on
Appliance has overheated
and safety thermal switch has
tripped
Unplug the appliance, allow appliance to cool for 15 minutes,
then plug it back in
House circuit breaker has
tripped
Reset house circuit breaker
Appliance will not
come on when
Power button is
turned ON.
Appliance is not plugged into
an electrical outlet
Check plug and plug it in
Appliance has overheated
and safety thermal switch has
tripped
Circuit board is burnt out
Unplug the appliance, allow appliance to cool for 15 minutes,
then plug it back in
Inspect the circuit board and replace it if necessary
Remote control
does not work
Low batteries Replace batteries in remote control
Heater shuts off
automatically
Room is too warm The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
Unplug power cord and allow appliance to cool for 15 minutes,
then plug in the power cord and turn the power ON.
Unplug power cord and allow appliance to cool for 15 minutes,
then plug in the power cord and turn the power ON.