User's Manual

2. Before listening to voice mails, make sure the voice mail access code has been

configured.

3. When all new voice mails are retrieved, the power indicator LED, voice mail

indicator LED and targeted Line Key LED will go out.

Using the Hot Desking

Hot Desking

Hot Desking originates from the definition of being the temporary physical occupant of a workstation or

surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is

regularly used in places where all employees are not in the office at the same time, or not in the office

for a very long time, which means their personal offices are often vacant, consuming valuable space

and resources.

You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new

account, which allows many users to share the phone resource in different times. To use this feature,

first you need to configure a Hot Desking key in the advance settings.

This feature is supported on the version 1.0.3.82 or later.

To configure the Hot Desking via Phone interface

1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example)

2. Press and key to select the Hot Desking in the Type field.

3. Press or Save soft key to save the configuration.

To configure the Hot Desking via Web interface:

1. Click Function Keys→ Line Key.

2. Select the desired Line Key and select Hot Desking in the Type field.

3. Click the button to save the configuration.

To use the Hot Desking feature on the user interface:

1. Press the Hot Desking key when the IP Phone is idle.

2. "Clear all other account config?" is shown on the screen and press OK.

2. Enter the Extension number and password

3. Click Save soft key

You can see the account information which has changed.

Note:

This feature is not available on all servers. For more information, contact your

system administrator.

Automatic Call Distribution (ACD)

ACD feature is often used in offices for customer service, such as call center. The ACD system handles

large volumes of incoming calls from callers who have no need to talk to a specific person but who

require assistance from any of the different personnel at the earliest point. The ACD feature on the Htek

IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the