24x8 cable modem plus AC1900 WiFi router Model MT7711 Xfinity® + 2phone lines Quick Start Guide
Packaged with your MT7711 Power Supply Ethernet Cable RJ11 phone cord Coax Wrench ® Velcro Cable Organizer Para una Guía de Inicio Rápido en español, por favor vaya a www.motorolanetwork.
Let’s get started If you don’t have cable Internet service, please order that from your cable service provider. Comcast Xfinity customers should also order phone service if they want to use the MT7711 phone lines. This phone capability works for Xfinity, but not for most other cable services since they use a different version of PacketCable to deliver their phone service. Now connect your MT7711 as shown on page 3. Connecting to a Coax Cable Please see the connection photo on the next panel.
ON/OFF button POWER Connect the supplied power cube between the power jack and an electrical outlet. PHONE (TEL1-2) If you have Xfinity phone service, you can connect telephones to either or both of these phone jacks. ETHERNET (LAN 1-4) You can connect a computer, HDTV, game station, or other Ethernet-capable device to any of these 4 LAN ports. RESET WPS button COAX Connect a “live” coax cable to the modem’s COAX connector as discussed above. (Tighten the nut so it’s finger tight.
Prepare to activate By now you should have: • Subscribed to cable Internet service, and possibly to Xfinity phone service. • Connected your MT7711. • Powered up your cable modem/router. To do this, the On/Off button needs to be On (Push the button in until it clicks). Wait for the green online connection light to stop flashing and remain solidly lit. This may take up to 15 minutes. You may need your cable service account number for product registration.
Once your MT7711 is activated either online or by phone, your service provider will provision your MT7711 service. Typically this takes less than 5 minutes for Internet, but in some cases this may take 30 minutes or longer. If you activate voice service for the first time, your service provider may take several days to activate that service. Once you have been activated, try to browse the Web using a device connected via Ethernet or WiFi to the MT7711.
Configuration Manager You may not need to use the MT7711’s Configuration Manager. Here are some reasons for using it: • You want to change the wireless network name and password. For instance, maybe you want a more easily remembered name, or you're replacing a router and want to use your existing WiFi Network Name (SSID) and/or WiFi Password/Key instead of the unique ones that come with the MT7711. • You want to set up special Internet gaming settings.
Wireless Router As noted before, the MT7711 has a unique Wireless Network Name/SSID and Wireless Security Key/Password printed on the MT7711’s bottom label. Set up your wireless devices to work with this SSID and security key, or with the SSID and security key you specified, if you changed them. Note that wireless performance depends on a number of factors.
Telephone Adapter The MT7711 includes two telephone ports that support standard (land line) telephones and other devices. The MT7711 is designed to work with Comcast Xfinity voice service only. To use the telephone ports, first make sure you have subscribed to Xfinity voice service. This service may be provisioned to support either one line, Tel1, or both Tel1 and Tel2. You can connect almost any standard telephone equipment into an activated MT7711 telephone port.
Front Panel Lights During Power up, the lights will blink for about a minute.
OFF: WPS Green Blinking: ON: OFF: Blinking: TEL1 & TEL2 Battery Green Green After boot-up, WPS is OFF (not being used). WPS is in discovery mode. Light will remain solid for 5 minutes after WPS configuration is successful. Phone service not provisioned. Registration in process OR Phone off-hook / Call Active (See box below.
Battery Purchase or Replacement The MT7711 has battery back-up circuitry which is for Telephone back-up only. The MT7711 typically does not ship with a battery included. A battery is not required for normal operation with AC power. If you lose AC power, a back-up battery allows your telephone to still function even when you lose your Internet connection. If you want a back-up battery, you can purchase one online.
Troubleshooting Tips • • • • • • What if I can’t make an Internet connection right after installation? First turn your MT7711 off for at least 8 seconds, then on, to see if that fixes the problem. Check the connections you’ve made to your MT7711. Power and coax connections are required, and up to 4 Ethernet connections are optional. Are those connections good? Be sure that the coax cable connection is finger-tight, possibly using the coax wrench. Do not over-tighten.
• If your phone has a base that needs to be powered, make sure it has a secure connection to a live outlet. • If your phone’s handset uses a battery, make sure this is fully charged. • If you have connected to your home’s telephone wiring, make sure that the home's wiring is disconnected at the demarc from the telephone company’s network. The demarc is where the telephone company's network enters into the home and connects to the home phone wiring.
problem at less busy times or when using another streaming service. • Try connecting your MT7711 nearer to where the coaxial cable comes into your home. This lets you see whether your home’s cabling is a problem. • If you’re using a splitter with your MT7711, try the MT7711 without the splitter to see if that helps. If it does, you may need to get a better splitter, one with a top frequency of at least 1,000 MHz.
If all else fails, reset the device to factory defaults by holding the Reset button depressed for 10 seconds. (A paperclip helps.) You can then use the default values. What if I think that wireless devices are interfering with my MT7711 wireless router? 1. Where possible, put the MT7711 as far away as possible from interfering devices such as Bluetooth transmitters and neighbors’ WiFi routers. 2. To try to pick a less used wireless channel for your MT7711, first go in to your MT7711’s Configuration Manager.
We like to help. Please visit our support Website or call our support specialists. Our Website has our Motorola Mentor information, and also provides returns and warranty information. www.motorolanetwork.com/support Email: support@motorolanetwork.com Phone: 800-753-0797 or 617-753-0562 Our full-length user manual is available at www.motorolanetwork.com/MT7711manual Limited Warranty MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years.
Safety Precautions These precautions help protect you and your MT7711. Do not put the MT7711 or its power supply in water, since this is a shock hazard. The MT7711 should normally be installed indoors. If you use it outdoors, protect it from moisture and be careful about temperature. Your MT7711 should be operated in an environment that’s between 32 and 104° Fahrenheit (0 to 40° Centigrade). Your MT7711 should not be in a confined space.
FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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