CA10 User Guide
CA10 User Guide 72E-124942-01 Revision A August 2009
ii CA10 User Guide © 2009 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Motorola. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice. The software is provided strictly on an “as is” basis.
iii Warranty Mobile Device The CA10 is warranted against defects in workmanship and materials for a period of one year (12 months) from date of shipment, provided the product remains unmodified and is operated under normal and proper conditions. Accessories CA10 accessories, such as cables, cradles and power supplies, carry a warranty term of ninety (90) days from the date of shipment. For the complete Motorola hardware product warranty statement, go to: www.motorola.
iv CA10 User Guide
About This Guide Introduction This guide provides information about installation, configuration, setup, monitoring, operation and maintenance of the CA10, accessories and system. Order Configurations This guide covers the following order configurations: Configuration No.
vi CA10 User Guide Notational Conventions The following conventions are used in this document: • “unit” refers to the Motorola CA10 • “cradle” refers to Motorola 10-Slot CA10 Charge Cradle • Italics are used to highlight the following: • Chapters and sections in this and related documents • Dialog box, window and screen names • Drop-down list and list box names • Check box and radio button names • Icons on a screen • Bold text is used to highlight the following: • Key names • Button names on a scre
About This Guide vii Safety Information Battery Safety Use & Safety for Battery-Powered Devices • Do not store or use your CA10 in temperatures below -10°C (14°F) or above 60°C (140°F). • Do not recharge your CA10 in temperatures below 0°C (32°F) or above 40°C (104°F). • Conditions inside a parked car can exceed this range. Do not store your devices in a parked car. • Do not store your accessory in direct sunlight.
viii CA10 User Guide Information on Hearing Damage Understanding Noise Induced Hearing Loss Exposure to loud sounds can damage your hearing, causing hearing loss and tinnitus (ringing or buzzing in the ears). While a variety of things can lead to hearing loss, including aging and side effects of certain medications, the most common cause of non-age-related hearing damage is loud noise. Extremely loud sounds, such as gun shots or firecrackers at close range, can cause immediate hearing damage.
About This Guide Service Information If you have a problem with your equipment, contact Motorola Enterprise Mobility Support for your region. Contact information is available at: http://www.motorola.
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Table of Contents About This Guide Battery Safety ................................................................................................................................ Sound Level Warnings ............................................................................................................. Information on Hearing Damage .............................................................................................. People with Pacemakers ......................................................
xii CA10 User Guide Resetting the CA10 .............................................................................................................................. 2-5 Reset to factory default .................................................................................................................. 2-5 Chapter 3: Deployment and Configuration Introduction ..........................................................................................................................................
Table of Contents D-Clip Earpiece .................................................................................................................................... A-8 Appendix B Specifications Technical Specifications ...................................................................................................................... B-1 CA10 ..............................................................................................................................................
Chapter 1 Getting Started Introduction The CA10 is a compact Push-to-Talk over wireless LAN (PoWLAN) communications device designed to operate throughout the wireless local area network of your enterprise environment. You can use the CA10 as you would any normal Push-to-Talk radio. The CA10 enables instant employee accessibility through a simultaneous call to a group of workers and a person-to-person reply call from a group member.
1-2 CA10 User Guide Components in the CA10 Solution The following components are required to implement the CA10 solution: • CA10 units • Deployment and Configuration application (see Deployment and Configuration on page 3-2) • 10-Slot Charge Cradle (see Accessories on page A-1) • Wireless access point (provided by the customer) • Optional accessories such as earpiece (see Accessories on page A-1) Unpacking After opening the shipping box, inspect the contents.
Getting Started 1-3 Safety Clip Lanyard Extension 1 Length Adjustment 3 2 Lanyard Clasp Figure 1-1 Installing and Wearing the Lanyard WARNING! When the neck lanyard is worn properly, the length adjustment should be behind the neck. Otherwise, the safety clip will not work properly and could result in injury (see Figure 1-1). Shirt Clip To wear the CA10 on a belt or shirt, use the Shirt Clip (see Figure 1-2).
1-4 CA10 User Guide Using a D-Clip Earpiece To wear the CA10 D-Clip Earpiece (see Figure 1-3). A B CA10 A B CA10 Figure 1-3 Wearing the CA10 D-Clip Earpiece WARNING! When using a headset / earpiece, you may not hear the surrounding sounds. Do not use a headset / earpiece where it can endanger your safety. Persons with pacemakers should: • Use the ear opposite the pacemaker to minimize the potential for interference.
Getting Started CA10 Features Speaker Left Side View Front Side View CA10 Shirt Clip Push-to-Talk (PTT) Button Private Reply Button Advance Button Microphone Status LED Right Side View Back Side View Headset Jack Lanyard Fastener Hole Cradle Connector Volume Up / Down Figure 1-4 CA10 Features 1-5
1-6 CA10 User Guide Table 1-1 lists and describes the features of the CA10. Table 1-1 CA10 Features Feature Private Reply Button Event Press and release the Private Reply button to: • Initiate a private response to the last communing member. Press within 10 seconds of the last message (see Private Reply Call on page 2-4). • End a Private Replay Call. PTT (Push-to-Talk Button) Press and hold the PTT when you wish to speak (see Group Call on page 2-1).
Getting Started 1-7 Charging This section describes how to use the 10-Slot CA10 Charge Cradle with the CA10 units. The cradle supports simultaneous charging of up to ten CA10 units. Charging status is indicated via the Status LED on the CA10. The CA10 has an internal, non-replaceable battery. Before using the CA10 for the first time, fully charge the battery until the Status LED shows steady green (see Table 1-2 for charge status indications).
1-8 CA10 User Guide Charging Indications Table 1-2 CA10 Charging Indications Status LED (on CA10) Indications Steady green Charge complete and ready for use. Steady amber Power-up state (battery is getting ready to charge). Blinking amber Charge in progress. Steady red Pre-charge state (brief condition prior to active charging). Saving battery power • Battery life depends on the signal strength of the wireless network, temperature and features you use.
Chapter 2 Using the CA10 Introduction This chapter provides basic instructions for the use of the CA10, including communication, profiles and reset. Calling NOTE The CA10 only operates within the wireless coverage area of your enterprise. Group Call Group Call is a one-to-many communication mode that utilizes the wireless infrastructure within the four walls of a facility. Only one group member can initiate a group call at a time.
2-2 CA10 User Guide Placing a Group Call For Example: You are looking for help from an available person in your group (see Figure 2-1). To place a Group Call: 1. Press and hold the PTT button and begin talking after your CA10 emits a beep (for example: say “Hi - I need some help up front”). NOTE 2. If you hear a tone, release the PTT button and wait for the current communicating person to finish speaking before you press and hold the PTT button to make another attempt.
Using the CA10 2-3 Public response to a Group Call For Example: One person from a group responds to the group call, notifying all that he is available for help (see Figure 2-2). To respond to a Group Call: 1. During a group call, wait for the current communicating person to finish speaking (a tone plays indicating that the channel is clear). 2. Press and hold the PTT button and begin talking after your CA10 emits a beep (for example: say “I can help - I will be there soon”). NOTE 3.
2-4 CA10 User Guide Private Reply Call A Private Reply Call is a person-to-person call to the last communicating member. Private response to the last communicating member can only be initiated once a group call has been established (see Figure 2-3). Private Reply can be initiated up to 10 seconds after the last communicating member has finished speaking. For example: One person from a group uses a private reply to a group call, notifying the last communicating member that he is available to help.
Using the CA10 2-5 CA10 Status Indications Indications during use The Private Reply button has a backlight to provide visual feedback of the CA10 status when the CA10 is in use (not charging). The CA10 status indications are listed in Table 2-1. Table 2-1 CA10 Status Indications LED Status Event No light CA10 is turned off.
Chapter 3 Deployment and Configuration Introduction This chapter provides an overview on how to deploy and configure the CA10s to work on your wireless network. This chapter contains the following sections: • Host Computer Requirements • Wireless Network Requirements • Deployment and Configuration steps Host Computer Requirements Operating system & web browser support To install and use the CA10 Deployment and Configuration application, you need a host computer running Internet Explorer 5.0 or 6.0 or 8.
3-2 CA10 User Guide Deployment and Configuration The CA10 Deployment and Configuration application contains a built-in browser interface for system configuration and remote management using a standard Web browser such as Microsoft Internet Explorer. The browser interface also allows for system monitoring of the CA10 units. Before starting, download the Deployment and Configuration application file from: www.motorola.com/ca10.
Deployment and Configuration 6. Click Properties (see Figure 3-1). Figure 3-2 Local Area Connection Properties Window 7. Ensure that the box next to Internet Protocol (TCP/IP) is checked (see Figure 3-2). 8. Click to highlight Internet Protocol (TCP/IP) and click Properties.
3-4 CA10 User Guide 9. Enter 192.168.0.201 in the IP Address field (see Figure 3-3). 10. Enter 255.255.0.0 in the Subnet mask field. 11. Click OK twice and close the Local Area Connection window. Setting Your Wireless Access Point To set the access point: 1. Follow the instructions in your access point user guide to access the configuration menu of your access point. 2.
Deployment and Configuration 2. The Select Installation Folder window displays. Select the disk drive and destination directory in which to install the application. To limit access to the application after the installation, select Just me. To grant access to all, select Everyone. Click Next to continue. Figure 3-5 Select Installation Folder Window 3. 3-5 The Confirm Installation window displays. Click Next to confirm and continue the installation.
3-6 CA10 User Guide 4. The program begins to extract files and the installation runs without further intervention. Figure 3-7 File Extraction and Installation Bar 5. The Installation Complete window displays. Click Close to end the installation.
Deployment and Configuration 3-7 Configuring the CA10 units To configure the CA10 units: 1. Start the Deployment and Configuration application by double-clicking the Start_CA10_Deployment_Service Icon located on your computer desktop. To start the application, you can also click the Start button and select All Programs > Motorola > Deployment Application > Start_CA10_Deployment_Service. Important: wait until the “Press enter to stop service” message appears.
3-8 CA10 User Guide 6. Go to the Network Settings tab (see Figure 3-10) and enter the SSID (should be identical to the ESSID of your access point) and security. Enter the name for your network and click Save. Figure 3-10 Network Settings Tab 7. Go back to the Configure Devices tab, enter a new name in the Configuration field and click Add new. 8. If applicable, select the new firmware in the Firmware field. 9. Select the name for your network from the drop-down. 10. Click on Save. 11.
Deployment and Configuration 3-9 Device Profiles The Deployment and Configuration Application use profiles to customize the CA10 settings according to groups or associate's role in an organization. For example, you can select a profile named Group-2 to call a group of people working in sales department and select a profile named Group-3 to call a specific person such as store manager. Up to 8 profiles can be created and loaded into the CA10; each has its own communication channel (channels 1 to 8).
3 - 10 CA10 User Guide To set an action to the Advance / Private Reply buttons: 1. Click on the Single Click box. The Action windows appear next to the Advance and Private Reply buttons. 2. Click on the Action box to expand the drop list and select: • Profile - to retain the default button operation described in the operation chapter. • AltCh-Perm - set this action and select an alternative group from the Target box.
Deployment and Configuration 3 - 11 Monitor Devices tab Use the Monitor Devices tab (see Figure 3-12) to monitor the CA10s that are on your network. The information shown on this screen is automatically refreshed as new data is received from an active CA10. This screen enables you to view the CA10s based on Name, IP Address, Profile, Time, Firmware, Hardware, Access Point, Serial Number, Signal, Battery Power and Channel Status.
3 - 12 CA10 User Guide WT-Channel The CA10 system supports up to 32 channels of different broadcast voice streams. Each CA10 listens to one channel only. These channels are used to identify departments, functions or other types of communication. The CA10 system has priorities associated with each channel (for example: an emergency channel has priority over other channels). Firmware An updated firmware version that is embedded inside the memory of the CA10 and controls its operation.
Chapter 4 Maintenance and Troubleshooting Overview This chapter includes instructions on cleaning the CA10 and cradle and provides troubleshooting solutions for potential problems during device operation. Maintaining the CA10 For trouble-free service, observe the following tips when using the CA10: • Do not to drop the CA10 or subject it to strong impact. • Protect the CA10 from temperature extremes. Do not use or store the CA10 at temperatures below -10°C (14°F) or above 60°C (140°F).
4-2 CA10 User Guide • Window cleaning solution • Water CAUTION Always wear eye protection when handling cleaning agents. Read warning label on cleaning product before using. If you have to use any other solution for medical reasons, please contact Motorola for more information. Cleaning the CA10 or Cradle Housing Clean the CA10 with a soft cloth moistened with a diluted window cleaning solution or alcohol. Cleaning the CA10 or Cradle Connectors To clean the connectors on a cradle: 1.
Maintenance and Troubleshooting Problem Cause 4-3 Solution CA10 does not emit sound. Volume setting is low or turned off. Adjust the volume. If this still does not solve the problem, contact the help desk. There is no Wireless connection. CA10 battery is not charged. Fully charge the CA10. Your access point does not operate properly. Use the Deployment and Configuration application to reconnect the CA10 to the wireless system. Verify that your access point is operating.
4-4 CA10 User Guide 2. After hearing the first beep, release the PTT and Advance buttons; the CA10 provides voice notifications for the current operational status of the CA10 (such as: access point association, profile, battery power, wireless LAN signal level). Communication settings To listen to the status of the CA10 Communication settings: 1. Simultaneously hold down the PTT and Advance buttons; the CA10 starts to beep slowly. 2.
Chapter A Accessories Overview CA10 accessories provide a variety of product support capabilities. Accessories include: Lanyard, Wrist Strap and Earpiece. Accessories Table 1-1 lists the CA10 accessories. Table A-1 CA10 Accessories Accessory Description 10-Slot CA10 Charge Cradle 10-slot cradle for simultaneously charging up to ten CA10 units. The cradle includes: cradle base, power supply unit, AC line cord.
A-2 CA10 User Guide 10-Slot CA10 Charge Cradle This section describes how to use a 10-Slot CA10 Charge Cradle. Cradle Installation Options The cradle supports both desktop and wall-mount options. Desk-top Setup Figure A-1 shows two desktop setup options for the 10-Slot CA10 Charge Cradle (one with and one without a Cradle Base).
Accessories A-3 To set the cradle on a desktop using a Cradle Base: 1. Position the Power Supply Unit inside the Cradle Base and connect the AC Line Cord to the Power Supply Unit (see Figure A-2). Do not plug the AC Line Cord into an AC power outlet. AC Line Cord Power Supply Unit Cradle Base Figure A-2 Desktop Base 2. Wrap the spare length of the DC Cable around the Cable Guides (see Figure A-3). Cable Guides Figure A-3 Cable Guides 3.
A-4 CA10 User Guide 4. Engage the hooks of the Cradle Base with the holes on the bottom of Cradle. Lower the Cradle onto the Cradle Base until it engages the snaps (see Figure A-5). Cradle Snap Snap Hook Hook Figure A-5 Cradle Base Snaps 5. Plug the DC Power Connector into the cradle (see Figure A-6). DC Power Connector Figure A-6 DC Power Connector 6. Connect the AC Line Cord to a 110-220 Vac, 50-60Hz AC line power source; the Power LED on the cradle lights green.
Accessories A-5 Wall Mount Setup A Cradle Base is available for mounting a CA10 cradle on a wall. Wall mounting requires hanging the cradle along its width (or length) using the four slots on the bottom side of the cradle base and using the bracket itself as a mounting template for the screws. The cradle can be mounted onto any plaster, concrete or wood wall surface provided the appropriate hardware is used.
A-6 CA10 User Guide 5. Position the Power Supply Unit inside the Cradle Base and connect the AC Line Cord to the Power Supply Unit. Do not plug AC Line Cord into an AC power outlet. (see Figure A-8). Power Supply Unit AC Line Cord Figure A-8 Power Supply Unit Inside a Cradle 6. Wrap the spare DC Cable around the Cable Guides and route the AC Line Cord out of the cradle (see Figure A-9).
Accessories 7. A-7 Route the DC Cable out of the cradle through the Cable Holder (see Figure A-10). Use the Cable Notch as an end point guide to measure the length of cable required to reach the DC power connector. See cable notch mark on the cradle base wall Cable Holder Cable Notch DC Cable Figure A-10 Routing DC Cable out of the Cradle 8. Engage the hooks of the Cradle Base with the holes on the bottom of Cradle. Lower the Cradle onto the Cradle Base until it engages the snaps (see Figure A-11).
A-8 CA10 User Guide 9. Plug the DC Power Connector into the cradle (see Figure A-12). DC Power Connector Figure A-12 Plugging in the DC Power Connector 10. Connect the AC Line Cord to a 110-220 VAC, 50-60Hz AC line power source; the Power LED on the cradle lights green. D-Clip Earpiece You can use a single ear headset / earpiece (such as Motorola D-Clip earpiece p/n 21-69024-01R) for communication. The headset / earpiece can be used when the CA10 is worn on the shirt.
Chapter B Specifications Technical Specifications CA10 Table B-1 summarizes the intended operating environment and technical hardware specifications of the CA10. Table B-1 CA10 Technical Specifications Item Description PHYSICAL CHARACTERISTICS Dimensions 2.5 in. H x 1.5 in. W x 1.01 in. D / 6.35 cm H x 3.81 cm W x 2.56 cm D Notification LED flash, Beep or .wav file Weight 1.6 oz. / 45.37 g.
B-2 CA10 User Guide Item Description USER ENVIRONMENT Drop Specifications 5 ft./1.5m drop to concrete, 6 drops per 6 sides, over operating temperature range Operating Temperature +14° F to 104° F / -10° C to + 40° C Storage Temperature -40° F to 158° C / -40° C to +70° C Sealing IP54 WIRELESS LAN DATA AND VOICE COMMUNICATIONS Antenna Internal Data Rates 802.11b: up to 11 Mbps; 802.11g: up to 54 Mbps Frequency Range All country dependent: 802.11b - 2.4G Hz; 802.11g - 2.
Specifications B-3 10-Slot CA10 Charge Cradle Table B-2 summarizes the intended operating environment and technical hardware specifications of the 10-Slot CA10 Charge Cradle. Table B-2 10-Slot CA10 Charge Cradle Specifications Item Description PHYSICAL CHARACTERISTICS Dimensions 11.42 in. x 6.48 in. x 3.07 in. / 29 cm x 16.5 cm x 7.8 cm. Weight 35.27 oz. / 1 kg. (Including: Cradle, Cradle Base and Power Supply Unit) Power Supply AC Input: 110-220 VAC, 50-60Hz, 20 W. DC Output:12 V, 3.
Glossary A Access Point. A wireless Access Point (AP) is a device that enables wireless communication devices (such as CA10) to connect to a wireless network using Wi-Fi. AESCCMP. 128 bits encryption algorithm used in the 802.11i security protocol created to replace both TKIP and WEP protocols. CCMP is a mandatory part of the WPA2 standard, an optional part of the WPA standard, and a required option for Robust Security Network (RSN) Compliant networks. AirBeam.
1-2 CA10 User Guide B Bit. Binary digit. One bit is the basic unit of binary information. Generally, eight consecutive bits compose one byte of data. The pattern of 0 and 1 values within the byte determines its meaning. Bits per Second (bps). Bits transmitted or received. bps. See Bits Per Second. Byte. On an addressable boundary, eight adjacent binary digits (0 and 1) combined in a pattern to represent a specific character or numeric value.
Getting Started 1-3 E ESD. Electro-Static Discharge F Firmware. Firmware is a software program that internally control an electronic device. The firmware enables the device basic operation as well as higher level functions. Flash Memory. Flash memory is responsible for storing the system firmware and is non-volatile. If the system power is interrupted the data is not be lost. G G.729a. Codec used to Encode/Decode CVC PTT packets. Gateway. See Default Gateway. Group Broadcast.
1-4 CA10 User Guide I/O Ports. interface The connection between two devices, defined by common physical characteristics, signal characteristics, and signal meanings. Types of interfaces include RS-232 and PCMCIA. Input/Output Ports. I/O ports are primarily dedicated to passing information into or out of the terminal’s memory. CA10 includes USB ports. IP. Internet Protocol. The IP part of the TCP/IP communications protocol.
Getting Started 1-5 Nominal. The exact (or ideal) intended value for a specified parameter. Tolerances are specified as positive and negative deviations from this value. O Open System Authentication. Open System authentication is a null authentication algorithm. P PAN . Personal area network. Using Bluetooth wireless technology, PANs enable devices to communicate wirelessly. Generally, a wireless PAN consists of a dynamic group of less than 255 devices that communicate within about a 33-foot range.
1-6 CA10 User Guide Subnet Mask. A 32-bit number used to separate the network and host sections of an IP address. A custom subnet mask subdivides an IP network into smaller subsections. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets. Default is often 255.255.255.0. T TCP/IP. (Transmission Control Protocol/Internet Protocol) A communications protocol used to internetwork dissimilar systems.
Index Numerics D 20 seconds download 3-8 32 channels 3-12 DC cable A-6 Deployment and configuration 3-2 Diagnostic 4-3 Download software 3-2 A AC line cord A-2 Access Point association 4-4 Accessories A-1 Add new 3-8 Alcohol 4-1 AP 4-4 Approved power supply A-2 E B Firmware 3-8 First time charge 1-8 battery information 4-4 Battery temperature 4-4 Boot 2-5 C Cable length A-3 Ch Status 3-12 Class B 3-4 Clean 4-1 Communication settings 4-4 Configure CA10 3-7 Configure Devices tab 3-7, 3-8 Cradle Base
1-2 CA10 User Guide LED blinking Amber (charging) 1-8 LED status during use 2-5 LED status in cradle 1-8 LED steady green (charging) 1-8 LED steady red (charging) 1-8 Local Area Connection window 3-2, 3-4 Turn off 1-8 Turn off tune 1-8 Turn on 1-8 U unpacking 1-2 M MAC Address 4-4 Maintaining 4-1 Maximized consumption 1-8 Monitor CA10 3-11 Monitor Devices Tab 3-11 MotoDemo 3-4 N Network requirements 3-1 Network Settings tab 3-8 O Operational status 4-4 Optimized wireless network 1-8 P pacemakers 1-4
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