User's Manual

80
Understanding Status
Messages
You may receive status messages under certain
conditions. Before contacting Boost Mobile
Customer Care, note the message, numeric code,
and the conditions under which it appeared. The
following table lists and describes the status
messages.
Status Messages Message Description
Number Not in
Service
The number that you entered is
not valid.
User Not Available
The phone that you called is either
busy, out of coverage, or turned
off. Please try again later.
User Not Authorized
The person that you called has not
purchased this service.
Please Try Later
This service is temporarily not
available. Please try again later.
User Busy in Boost
Walkie-Talkie call
The phone that you called is busy
in a Boost Walkie-Talkie call.
User Busy in Data
The phone that you called is busy
using Boost Mobile Wireless Web
services or Boost Mobile Wireless
Web services.
Service Restricted
This service was restricted by
Boost Mobile, or this service was
not purchased.
Service Not
Available
You are either out of coverage or
having problems with provisioning.
System Busy
The system is experiencing heavy
traffic. Please try again later.
Service Conflict
This service cannot be enabled
because an incompatible service
has already been turned on.
Please Try Again
An error occurred. Please try
again.
Self Check Error +
Number Code
A fault was detected with your
phone. If this error recurs, note the
error code and contact Customer
Care.
Self Check Fail +
Number Code
An operational fault was detected
with your phone. Note the numeric
code, turn your phone off, and
contact Customer Care.
PIN Blocked
Call Your Provider
The incorrect PIN was entered 3
consecutive times. You will be
unable to place or receive calls on
your phone. Contact Boost Mobile
Customer Care to have them
obtain the PIN Unblocking Key
(PUK) code.
Status Messages Message Description