Monarch 9800 Series Printers TC9835OH Rev. C 3/99 ©1997 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Monarch reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Monarch shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual. ©1997 Monarch Marking Systems, Inc.
TA B L E O F C O N T E N T S G ET T I N G STA RT ED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 9445 Printer Online Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering Programmer’s Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PR I N T I N G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . On-Demand Mode Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing an Error Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing Batches . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 G E T T I N G S TA R T E D The Monarch ® 9835 printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) and thermal direct labels or tags. The 9835 printer prints labels continuously (in one strip) or on-demand (one label at a time). You can print on die cut, black mark, or non-indexed supplies. Non-indexed supply must be used in continuous mode. See "Setting DIP Switches," to select your supply type. This chapter includes information about u unpacking the printer.
Audience The Operator’s Handbook is for the person who prints and applies labels. 9445 Printer Online Emulation The 9835 printer supports 94x5 emulation. You can send 94x5 data streams to the 9835 printer. Refer to your 9445 Programmer’s Manual for information about 94x5 data streams.
Connecting the Power Cable To connect the power cable: 1. Plug the power cable into the socket. Plug the other end of the cable into a grounded electrical outlet. 2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off the printer. Parallel Port Power Cable goes here Serial Port For information about replacing the fuse, see Chapter 5, "Care and Maintenance.
Connecting the Communication Cable Make sure the printer is off before connecting the cable to the communication port. Ask your System Administrator which method you will use to communicate with the host: u Serial Communication 9 to 25 pin cable (Part #118364) 25 to 25 pin cable (Part #118366) u Parallel Communication IEEE-1284 or Centronics® mode cable (Part #118363) See "Setting DIP Switches" for more information. Connect the communication cable into the appropriate port.
Setting DIP Switches To change the DIP switch settings, move the switches to the desired position and then turn on the printer. If you select Software Controlled, the parameters in Packet F will override the communication settings. Software Controlled uses the last sent Packet F settings or the defaults. Turning on the printer activates the DIP switch settings. Make sure the DIP switch settings match the printer’s setup for ribbon or supply type.
Lower DIP Switches 1 Flow Control XON/XOFF RTS/CTS* DTR Diagnostics Normal Diagnostics Mode Verifier No Verifier Verifier Installed Supply Type** Die Cut or Edge Aperture Black Mark (center) Continuous Center Aperture Ribbon Transfer Direct Feed Mode Disable On-Demand Enable On-Demand 2 3 4 5 6 7 8 ON OFF OFF ON OFF OFF OFF ON OFF ON OFF OFF OFF ON ON OFF ON ON OFF ON OFF ON * Requires a special cable. ** Aperture supplies are tags or labels with holes (or openings) in them.
U si n g t h e C o n t r o l Pa n el The control panel helps you check printer status, displays error codes, and allows you to perform some basic printer functions. Printhead Release Power Status Code Supplies Paused Pause Clear Feed 123 Printer Status Lights Power: The printer shows a steady green light when it is on. Supplies: The printer shows a blinking amber light when it is out of labels or ribbon, or when you have a supply jam. Paused: The printer shows a steady amber light when paused.
B u t t o n Fu n c t io n s Feed: u Prints a label in the on-demand mode. u Feeds a blank label if there is no print job. u Prints a label with error information that is useful to your System Administrator. u Cuts the supply when pressed and held for two seconds. Pause: Pauses the current print job or resumes a paused print job. Feed and Pause: Prints a test label when you press the buttons at the same time. Feed and Clear: Allows you to adjust print positions from paused mode.
2 LOADING SUPPLIES This chapter describes how to load: u a roll of supply u fan-fold supply u a roll of tag supply. There are three types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing. Thermal Transfer standard supplies that require a ribbon for printing. High Energy scratch, chemical, and temperature resistant supplies that require a ribbon able to withstand high temperatures.
L o a d i n g L a b e l s o r Ta g s Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Tab Deflector Tab 4. Place the roll of supply on the supply holder. For labels, the supply unrolls from the top or the bottom. For tags, make sure the supply unrolls from the bottom, because tag rolls are wound face in.
Do not pick up the printer by the supply holder. Supply Holder Guides 5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. If you are using fan-fold supplies, place the supply stack behind the printer, label side facing up. 6. Push down on the supply lever to unlock the supply guides. 7. Lay the label strip across the supply guide so that a few inches extend past the front of the printer.
For fan-fold supplies, lay the label strip over the supply holder and across the supply guide so that a few inches extend past the front of the printer. Tuck the supply under the nibs and in between the die cut sensor. Die Cut Sensor Nibs Supply Lever For tag supplies using the optional knife, feed the supply through the knife. Make sure at least 0.5 inches of supply is past the knife. Tag 8. Adjust the supply guides so they touch the supply.
9. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 10. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 11. Close the cover. Rev.
12. Press Feed to position the supply under the printhead. You may need to adjust the wide/narrow knobs depending on the width of your supply. See "Adjusting the Wide/Narrow Knobs" for more information. If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched. For Peel Mode: In peel mode, the printer separates the backing paper from the label. The next label is not printed until the completed one is removed from the printer.
3. Feed the backing paper over the peel bar. Peel Bar Lower Opening 4. Feed the backing paper through the lower opening of the exit cover. Close the exit cover. Pull down on the backing paper to remove any slack. Tear Edge Backing Paper When removing the backing paper, pull up across the saw-toothed tear edge. Make sure the backing paper tears at the edge. Rev.
5. Close the printer’s cover. 6. Press Feed to position the supply under the printhead. U s i n g t h e O p t i o n a l Te a r B a r Tear labels against the tear bar. You cannot tear tags with the tear bar. Note the following change to loading labels if you have purchased the optional tear bar: Slide the supply between the tear bar and peel bar. Tear Bar Peel Bar Do not tear both label and backing paper at the same time. 2-8 Loading Supplies Rev.
u Tear labels against the tear bar. u Tear backing paper against the tear edge. Tear Edge Backing Paper Adjusting the Wide/Narrow Knobs You may need to adjust the two wide/narrow knobs according to the width of your supply. For supply that is more than two inches, adjust the knobs to the wide setting. For supply that is two inches or less, adjust the knobs to the narrow setting. You must adjust both of the knobs to the same position.
For wide supplies, push down and turn the wide/narrow knobs clockwise with a screwdriver. For narrow supplies, turn the wide/narrow knobs counter-clockwise with a screwdriver until it pops back up. The adjustment is shown in the wide position. 2-10 Loading Supplies Rev.
3 LOADING RIBBON This chapter describes how to load a ribbon roll. There are different ribbon requirements for the three types of supplies: Thermal Direct Supplies do not use a ribbon for printing. Thermal Transfer Supplies require a ribbon for printing. High Energy Supplies require a ribbon able to withstand high temperatures. If you are using thermal direct supplies, do not load a ribbon. If you are using high energy supply, be sure to use a high energy ribbon.
Loading Ribbon Make sure the printer is configured to use a ribbon. To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3-2 Loading Ribbon Rev.
3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Tab Deflector Tab 4. Push the deflector tab down. 5. Slide the extra ribbon core on the take-up reel as far as it will go with the "Monarch This End Out" writing facing out. Use your empty ribbon core as the take-up core. The take-up core only fits on the take-up reel one way. (An extra take-up core is available by ordering part number 117961.) 6. Remove the new ribbon from the package as shown.
7. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll. Take-up Reel Back Reel 8. Carefully feed the ribbon under both ribbon rollers and printhead as shown. Ribbon Roller Printhead 3-4 Loading Ribbon Rev.
9. Align the ribbon and make sure it is straight and centered throughout the path. 10. Tape the ribbon to the take-up core. Do not tape the ribbon to the take-up reel. Take-up Core Take-up Reel 11. Rotate the take-up core until the MONARCH leader is past the printhead. 12. Remove any slack in the ribbon by turning the take-up reel clockwise. 13. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. Rev.
14. Close the printhead by pressing down on the thumb well until you hear it click into place. Close the cover. Thumb Well Using a High Energy Ribbon High energy ribbon is an option for the 9835 printer. It enables you to print on high energy (TUFF-MARK®) supplies. When you select high energy ribbon for the printer setting, you are setting the printer to a higher printing temperature. Select this setting only after you have loaded a high energy ribbon and supply or it may damage your printhead.
High Energy Ribbon Limitations When using the high energy ribbon option: u Use a print speed of 2.5IPS (inches per second). u Printhead warranty is reduced to 100,000 inches. u Serial bar codes cannot be printed. u Do not use peel mode. u No more than 20% of the supply should have print (black coverage). CAUTION The high energy ribbon may break or stick to the supply when more than 20% of the supply contains print. u Only white high energy supply should be used for bar code printing.
3-8 Loading Ribbon Rev.
4 PRINTING This chapter explains how to u use on-demand mode printing. u print an error label. u print batch separators. u adjust the print positions. Rev.
Printing The host sends online packets containing print jobs to the printer. To print: 1. Turn on the printer. 2. Download a format and a batch. Refer to the Packet Reference Manual for information on downloading print jobs. The printer prints a strip of labels. 3. Remove the printed labels. If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched.
Printing an Error Label If the printer displays a data error (errors 0-499), press Feed to print an error label and continue printing. See your System Administrator about the error label. Clearing Batches All batches are cleared when the printer is turned on. You can also clear all or a single batch by pressing Clear after the printer is paused. See "Using the Control Panel" in Chapter 1 for more information. Using Batch Separators A batch separator is a striped label that prints in between batches.
Adjusting Print Positions You can adjust the supply, print, margin, or cut positions on the 9835 printer by using the control panel buttons. Make sure a batch is not waiting to print before you adjust the positions. To change the supply, print, margin, or cut positions: 1. Press Pause. 2. Press Feed and Clear (at the same time) once to select the supply position, twice to select the print position, three times to select the margin position, and four times to select the cut position.
Supply Position Adjusts the machine to print at the vertical 0,0 point on the supply. Increase the supply position to move print up, decrease to move print down on the label. The range is -300 to 300 dots. The supply position adjustment should only be made on inital printer setup. For format adjustments, change the print position. Print Position Adjusts where data prints vertically on the supply. Increase the print position to move print up, decrease to move print down. The range is -99 to 99 dots.
4-6 Printing Rev.
CARE AND MAINTENANCE 5 This chapter tells you how to u clear label jams u clean the printhead and platen roller u replace a printhead u adjust print contrast u replace a fuse. CAUTION Do not use sharp objects to clean the printhead. This may damage the printer and void your warranty. Rev.
Clearing Label Jams When you are printing and a jam occurs, the Supplies light on the printer’s front panel blinks. To clear the jam: 1. Turn off the printer. 2. Open the cover and printhead assembly. 3. If necessary, remove the label roll and ribbon. 4. Remove the jammed labels and reload the label roll. 5. Close the printhead assembly and turn on the printer. 6. Press Feed to position the supply under the printhead.
To clean the printhead, supply sensor, and platen roller: 1. Turn off the printer. 2. Open the cover and printhead assembly. 3. Remove the label roll and ribbon (when cleaning the printhead). 4. Press down on the exit cover tabs to open the exit cover on the front of the printer. Exit Cover 5. Clean the platen roller with a dry cloth or small brush. However, if there is adhesive gum build-up on the platen roller, moisten a cotton swab with isopropyl alcohol.
6. Rub the cotton swab across the peel bar and remove any build-up. 7. Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab across the printhead and remove any build-up. 8. Rub the cotton swab across the supply sensor and die cut sensor and remove any build-up. Die Cut Sensor Supply Sensor 5-4 Care and Maintenance Rev.
9. Clean the build-up in the supply path. 10. Let the printer dry and reload your supplies. 11. Close the exit cover by pushing firmly on it as shown. Both latches will click into place. 12. Close the cover and printhead assembly. 13. Turn on the printer. 14. Press Feed to position the supply under the printhead. Resend your format, batch, and check digit packets. Rev.
Replacing the Printhead You may have to replace the printhead if it is damaged or worn-out. For example, you may see 616 (bad dot or dots) or 768 (printhead failure) error codes. See Appendix A, "Specifications and Accessories," for the printhead part number. CAUTION The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead.
4. Press forward and down on the two latches on top of the printhead assembly as shown. The printhead will drop down. 5. Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place. 6. Carefully unplug the cable from the printhead as shown. CAUTION The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead. 7.
8. Align the new printhead with the tabs. 9. Snap the printhead into place. Do not touch here Make sure the printhead cable does not touch the ribbon roll. 10. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling. 11. Let the printhead dry and reload your supplies. 12. Close the printhead assembly and the cover. 13. Turn on the printer. 14. Press Feed to position the supply under the printhead. 5-8 Care and Maintenance Rev.
Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark. Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts. Using a thin screwdriver, turn contrast knob clockwise for darker print; turn counter-clockwise for lighter print. You only have to turn the contrast adjuster slightly. Your System Administrator can adjust the print contrast by sending the print control packet.
Replacing the Fuse The printer is shipped with a 115 volt or a 230 volt fuse. To replace the fuse: 1. Disconnect the printer from the power source. 2. Use a screwdriver to pry open the fuse box in the back of the printer. Fuse Fuse Box 3. Remove the old fuse and insert a new one as shown. 4. Slide the fuse box back into the printer. 5-10 Care and Maintenance Rev.
TROUBLESHOOTING 6 This chapter provides u information about printing a test label. u solutions to minor printing problems. u explanations of error messages you may receive while using the printer. Rev.
P r i n t i n g a Te s t L a b e l To print test labels: Press Feed and Pause simultaneously. Hold for one second and release. Labels similar to these print: The first label shows the printer’s configuration by packet (A-G). The second label shows the model number, software version, stock count, voltage, print contrast, printhead resistance, number of bad dots, installed options, and DIP switch settings. The test label also shows an inch count for the high energy ribbon.
Tr o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action Error message appears during startup. Turn off the printer, wait fifteen seconds and then turn on the printer. Call Technical Support if the error message reappears. Check supply. Check ribbon. Send a corrected format and batch packet. Set wide/narrow knobs correctly. Clean the printhead. Send a corrected format packet. Clean the printhead. Change supply. Check ribbon. Change supply.
Error Messages You may receive the following types of error messages: u Data Errors u Communication Errors Some errors numbered 400-438 and 500-574 are internal software errors. Errors numbered 900-999 are hard printer failures. If you cannot clear an error, turn off the printer, wait several seconds and then turn on the printer. Call Technical Support if you receive any error message not listed in this chapter. Data Errors Errors 001 to 405 and 429 to 435 are data errors.
012 Row field position is greater than the maximum stock dimension. 013 Column field position is greater than the maximum stock dimension. 014 Font selector is invalid. 015 Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). 016 Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). 017 Field restriction must be V (variable) or F (fixed).
6-6 041 Line direction must be 0, 90, 180, or 270. 042 The line segment or box end row is defined outside of printable area. 043 The line segment or box end column is defined outside of printable area. 044 Dot pattern for line or box must be "". 045 Line length is defined beyond the maximum length. 046 Line type must be S (segment) or V (vector). 051 Imaging mode in the graphic header must be 0. 101 Format referenced by batch not in memory.
205 Copy type must be 1 (Copy after rules) or 2 (Copy before rules). 206 Increment/Decrement selection must be I (increment) or D (decrement). 207 Incrementing start position must be 0 to 2710. 208 Incrementing end position must be 0 to 2710. 209 The incrementing amount must be 0 to 999. 210 Security value for a PDF417 bar code must be 0 to 8. 211 Narrow element value is less than 1 or greater than 99. 212 Wide element value is less than 1 or greater than 99.
6-8 224 Bar code Intercharacter gap must be 0 to 99 in printer dots. 251 Power up mode must be 0 (online) or 1 (offline). 252 Language selection must be 0 (English). 253 Batch separator code must be 0 (off) or 1 (on) in the system setup packet. 254 Slash zero selection must be 0 (standard zero) or 1 (slash zero). 255 Supply type must be 0 (black mark) or 1 (die cut). 256 Ribbon selection must be 0 (direct) or 1 (transfer). 257 Feed mode must be 0 (continuous) or 1 (on-demand).
269 Stop bits selection must be 0 (1 bit) or 1 (2 bits). 270 Parity selection must be 0 (none), 1 (odd), or 2 (even). 271 Flow control selection must be 0 (none), 1 (DTR/DSR), 2 (CTS/RTS), or 3 (XON/XOFF). 272 Internal code page selection must be 0 (Internal), 1 (ANSI), 2 (DOS 437), or 3 (DOS 850). 273 Cut adjustment must be -300 to 300 dots. 282 RS232 Trailer string is too long. Use a maximum of 3 characters. 283 ENQ Trailer string is too long. Use a maximum of 3 characters.
325 Duplicating direction must be 0 or 1. 327 Amount of row adjustment must be 0 to 999. 328 Duplicate count must be 0 to 999. 340 Bitmap line encoding must be H (Hex) or R (Run length). 350 Font selector must be 1 to 9999. 351 Font data length must be 68 to 16384. 352 Insufficient font memory is available for the downloaded font. 380 Job request is outside the range 0 to 4. 400 Invalid character following {. 401 Internal software failure. Call Technical Support.
412 Flow control mismatch. 413 Receive buffer is full. Check flow control settings. 414 Internal keyboard buffer is full or you need a new keypad. 427 Format name must be 1 to 8 characters inside quotes or a printer-assigned name (""). 428 Batch name is invalid or graphic not found. 429 A field number appears more than once in a format. 430 The format uses a graphic file that cannot be found. 433 The batch references a field number that does not exist in the format.
574 Batch data in check digit scheme doesn’t fit the format, or, the field contains blanks. 575 The graphic included in your format could not be found. 600 Imaging error because the batch was refused. 601 An error occurred while the batch was imaging. 602 The batch was not found during imaging. 611 Font, bar code, or density in the batch doesn’t fit the format. 612 Batch data is missing or doesn’t match the format. 613 Reference point off tag. 614 Portion of field off tag.
703 The printer sensed a calibration of different-sized black marks. 704 Printer didn’t detect a sense mark within the maximum feed length or is out of supplies. Check or load supplies. 705 Invalid batch received. 750 Printhead is overheated, turn off the printer to let it cool. 751 Printer didn’t detect a sense mark when expected. 752 Printer detected a sense mark in the wrong place. 753 Printer detected a sense mark that is too long. 754 Out of ribbon or ribbon jam. Check or load ribbon.
762 Low battery. Recharge the battery. 763 Waiting to dispense label. Press Feed. 764 Verifier failure. Press Clear to clear the error and continue printing. A blank label feeds and the last label reprints. 765 The printhead has less than four bad dots. The printer can shift bar code fields to avoid bad dots. Press Clear to continue printing. Print a test label to confirm the number of bad dots. 768 Printhead has more than 10 bad dots or is not connected. Make sure the printhead is connected.
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A S P E C I F I C AT I O N S & ACCESSORIES Printer Height: 12.5 inches (318 mm) Width: 12 inches (305 mm) Depth: 13 inches (330 mm) Weight: 30 lb. (13.4 kg) Shipping Weight: 34 lb. (15.4 kg) Power: 115 Vac, 60Hz, 100 Vac, 50/60 Hz, 230 Vac, 50Hz Operating Limits: For Thermal Transfer (ribbon) 40° to 95° F (4° to 35° C) For Thermal Direct 40° to 104° F (4° to 40° C) Printhead: Thermal at 4 inches (102 mm) wide 203 dpi (8.
Supplies For high temperature or high humidity environments, contact Monarch for supply recommendations. Non-indexed supply does not have perforations or black marks and must be used in continuous mode. Use continuous supply with the optional tear bar or the optional knife. Supply Types: Thermal Transfer or Direct Supply Widths: .75 inches (19 mm) minimum 4.25 inches (108 mm) maximum Supply Lengths: .75 inch (19 mm) minimum 16.
Knife The knife is optional for the 9835 printer. Height: 8.5 inches (216 mm) Width: 9.3 inches (236 mm) Depth: 7.6 inches (193 mm) Weight: 9 lb. (4.1 kg) Shipping Weight: 9.5 lb. (4.3 kg) Ta g C u t D i m e n s i o n s : Thickness: .007 inches (.18 mm) minimum .010 inches (.25 mm) maximum Widths: 1.2 inch (30 mm) minimum 4.0 inches (102 mm) maximum Lengths: 1.2 inches (30 mm) minimum 16 inches (406 mm) maximum Rev.
Accessories u Internal TwinAx/CoAx Protocol Converter Part # 117532 u LAN Print Server u Printhead Assembly Kit Part # 11797101, 03, or 06 (available as single, three, or six pack) u Ribbon Take-up Core Part # 11796120, 30, or 40 (available in two, three, or four inches) u High Energy Ribbon u 917 Keypad u 918 Verifier u 926 Knife u 928 Stacker u Peel mode with on-demand sensor u Tear Bar u Metal Cover RJ-45 Connector (10BaseT) Part # 11753101 BNC Connector (10Base2) Part # 11753
GLOSSARY The following terms will help you use this manual. continuous mode Mode in which the printer prints all the labels in the batch without stopping. download (send) Transmission of data from the host to your printer. format Supply layout or design, which the System Administrator downloads as a format packet to your printer. host Any mainframe, minicomputer, data collect terminal, or personal computer sending data to the printer.
