Warranty conditions

Please review the enclosed document carefully as it governs your purchase with Miele Australia Pty Ltd (ACN 005 635

398 ABN 96 005 635 398 of Level 4, 141 Camberwell Road Hawthorn East, VIC 3123) and Miele New Zealand Limited

(IRD 98 463 631 of 8 College Hill, Freemans Bay, Auckland 1011), jointly referred to as Miele. It sets out your rights

and obligations with respect to your purchases, including important limitations and exclusions.

WARRANTY

Miele Products are subjected to rigorous testing and assessment as to their quality and fitness.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a

replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage,

You are also entitled to have the goods repaired or replaced If the goods fall to be of acceptable quality and the failure

does not amount to a major failure,

Warranties and conditions as to the merchantability and fitness for purpose of Miele Domestic Products are Implied

under consumer protection legislation in Australia and New Zealand. The Warranty In this clause is independent of,

and does not exclude or limit, any non-excludable statutory warranties and conditions implied by such legislation.

In the case of Domestic Products Miele warrants that the product/s will be free from defects in materials and

workmanship for a period of 24 months from:

i. the date of delivery, or

ii. where applicable, settlement of the development (evidentiary documentation required), or

iii. where applicable, six months following the practical completion of any development.

In the case of Professional Products Miele warrants that the product/s will be free from defects in materials and

workmanship for a period of 12 months from:

i. the date of delivery, or

ii. where applicable, settlement of the development (evidentiary documentation required), or

iii. where applicable, six months following the practical completion of any development.

Miele does not make any further representation or warranties as to the merchantability of its Product range. Miele

reserves the right to Inspect and test the Products for the purpose of determining the extent of any defect and the

validity of any claim made under this Warranty. All defective Parts and Products replaced by Miele under this Warranty

will be deemed to be the property of Miele.

This Miele Warranty will not apply if the Product is rendered faulty by a factor other than a defect in materials and

workmanship. Such factors include but are not limited to:

i. damage through misuse / neglect (including failure to maintain, service or use with proper care);

ii. use for a purpose for which the product was not sold or designed;

iii. in the case of domestic appliances and vacuum cleaners, commercial use;

iv. use or Installation (where applicable) which Is not in accordance with any specified Instructions for use or

Installation;

v. use or operation after a defect has occurred or been discovered;

vi. damage through freight, transportation or handling in transit (other than when Miele Is responsible);

vii. damage through exposure to chemicals, dusts, residues, excessive voltage, heat, atmospheric conditions or other

forces or environmental factors (I.e. vermin damage) howsoever outside Miele's control;

viii. repair, modification or tampering with by the purchaser or any person other than Miele or an authorised Miele

Service Agent; or

ix. use of parts, components or accessories which have not been supplied by or specifically approved by Miele

(Including use of a dust bag other than genuine high performance Miele dust bag).

This Warranty does not apply to consumables such as batteries, filters or globes.

The Miele Warranty provided under this clause is a transferable right. Customer must retain proof of purchase (receipt)

In order to be eligible to make a Warranty Claim.

Warranty Card Australia / New Zealand