Warranty conditions

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What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover:
• Damage or defects caused by, or resulting from, repairs, service, conversion or alterations to the Miele Product
or any of its parts and accessories which have been performed by service centers or repairmen not authorized
by Miele; damage or defects caused by negligence, improper installation, accident, abuse, misuse, power
interruptions, power surges, floods, natural disasters, or force majeure; or improper maintenance of the Miele
Product or its parts or accessories.
• Direct, indirect or consequential damages, losses or other costs and expenses resulting from any spoilage of
any items stored in a Miele refrigeration system, including refrigerators, wine coolers and freezers, whether they
be food, medicine, or otherwise, or damage to or destruction or loss of clothing or other textiles, dishes, china,
flatware or other items placed in a Miele Product.
• Ordinary wear and tear.
• Consumable items such as water filter cartridges.
• Vacuum cleaners.
• Miele Products covered by third party "Extended Warranties", which are sold separately by dealers, distributors or
other third parties.
• Freight or shipping charges for sending an appliance to a Miele Repair Center.
• Products installed in cabinetry and other types of built-in applications that are not accessible to the service
technician. We are not responsible for the dismantling or reinstallation of fixed infrastructure when removing or
returning repaired or replaced product into a custom installation.
Exclusion Of Other Warranties
Any express or implied warranties with respect to the Miele Product are limited in their duration to the term of the
Limited Warranty provided herein, including without limitation any warranty of merchantability or fitness for a particular
purpose.
Limitation Of Liability For Special, Incidental, Consequential Or Punitive Damages
Miele specifically disclaims any and all liability, whether directly or by way of indemnity, for special, incidental,
consequential, punitive or exemplary loss or damage, including as a result of food spoilage or damage to or
destruction or loss of clothing or other textiles, dishes, china, flatware or other items placed in a Miele Product or
other consequences of any defect in materials or workmanship (including loss or damage to property, personal injury
or death), whether based on breach of contract, tort, strict or product liability, or any other legal theory.
Dispute Resolution
If the Miele Customer is not satisfied with the warranty service, he or she must submit a claim in writing to Miele's
Dispute Settlement Representative at Miele, Inc., 9 Independence Way, Princeton, N.J. 08540. The written notice
must include the model and serial number of the Miele Product, the Authorized Miele Dealer (or seller) from which
the Miele Product was purchased, the Authorized Miele Servicer Provider who performed the warranty service, the
purchase date, a detailed description of the problem and the address at which the Miele Customer can be reached.
Miele is committed to review each such notice promptly and thoroughly and to respond to the Miele Customer in
order to settle such dispute. Any decision is not binding. The Miele Customer is free initiate an action or proceeding;
however, under federal law, no such lawsuit may be initiated unless and until the dispute settlement procedures
outlined in this Limited Warranty have been exhausted. Any warranty claims shall be governed by the laws of the
State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County, New
Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney's fees,
from the Miele Customer.
Special State Laws
This Limited Warranty gives the Miele Customer specific legal rights. In addition, the Miele Customer may have other
rights, which may vary, from state to state.
Extended Limited Warranty
In addition to this Warranty, customers owning Miele Residential appliances are eligible to purchase an extended
limited warranty for their household appliances, subject to the terms set forth on Miele's website. For more
information, please visit us at www.mieleusa.com.
LIMITED WARRANTY - RESIDENTIAL APPLIANCES USA