Warranty conditions

2
Guarantee IE
This guarantee for new appliances is offered as an extra benefit and does not affect your statutory rights relating to
the quality of any purchase or the way it was described. For further information on your statutory rights contact your
local authority Trading Standards Department or Citizens Advice Bureau:
I. Duration and start of guarantee
1. The guarantee is granted for the following period:
a) 24 months on domestic appliances, presuming proper use
b) 12 months on Professional machines and equipment, presuming proper use
2. The guarantee period commences with the date of purchase.
Work under guarantee and spares replaced under guarantee do not prolong the guarantee period.
II. Guarantee conditions
1. The machine is purchased from an authorised specialist retailer or directly from Miele in either an EU member
state, Switzerland or Norway, and is installed within one of these countries.
2. Proof of guarantee (invoice or completed guarantee form) is produced at the request of the service technician.
III. Guarantee content and scale
1. Machine defects are remedied free-of-charge within a reasonable period after notification by the consumer
either through repair or the replacement of the affected components. All travel costs, call-out charges,
labour and spares costs will be assumed by Miele Ireland. Replaced components or appliances become the
property of Miele Ireland.
2. This Guarantee contains our promise to repair or replace your product, subject to these conditions, and does
not apply to any other claims relating to the product or our service.
3. The provision of consumables and accessories is not covered by this agreement.
IV. Invalidation of guarantee
Faults and problems originating from the following are not covered by this guarantee:
1. Improper installation, e.g. non-compliance with relevant safety standards and written operating and
installation instructions
2. Improper use and operational demands, such as the use of unsuitable detergents or chemicals
3. A machine purchased in another EU member state, in Switzerland or Norway may not be suitable for use or
may be subject to restrictions on use on account of variant technical specifications
4. External factors such as damage caused through transportation, impact and jolting, inclement environmental
conditions or natural phenomena
5. Repairs or modifications not performed by service agents trained and authorised by Miele Ireland
6. The use of non-genuine Miele Spare parts or accessories which have not been authorised by Miele
7. Parts subject to wear and tear, such as light bulbs, etc.
8. Defects resulting from fluctuations in power supply conditions which exceed the tolerances stated by the
manufacturer
9. Failure to perform cleaning and care work in compliance with the operating instructions
V. Data protection
Personal data will only be used to fulfil commitments pursuant to processing guarantee claims in full compliance
with data protection legislation.
Guarantor details:
Miele Ireland Limited
2024 Bianconi Avenue
Citywest Business Campus
Dublin 24