Warranty conditions

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Notwithstanding statutory guarantee claims brought against the reseller and without restricting the same, Miele &
Cie. KG, Carl-Miele-Strasse 29, 33332 Guetersloh, Germany, grants the purchaser rights as laid out in the following
warranty declaration for new appliances:
I. Duration and start of warranty
1. The warranty is granted for the following period:
12 months on domestic appliances presuming proper use
2. The guarantee period commences with the date of purchase.
Work under warranty and spares or appliances replaced under warranty do not prolong the original warranty
period.
II. Warranty conditions
1. Machine purchased from one of its dealers or distributors authorized to import Miele products into the
country of residence where it was also installed, or directly from the factory.
2. Installation and services within the scope of the warranty may only be performed by a service agent
authorized by Miele.
3. Proof of warranty (invoice) must be produced at the request of the service technician.
III. Warranty content and scale
1. Miele & Cie. will replace free of charge, FOB German seaport/Free German delivery station/-border only,
excluding transportation cost to another destination and other cost such as customs duty, labour cost
etc. On special request by Miele defective components resulting from poor workmanship subject to the
above conditions are to be returned to the factory at the expense of the owner. These components then
automatically become the property of Miele & Cie.
2. This warranty does not cover any further claims for damage against Miele & Cie., except in cases resulting
from gross or willful negligence on the part of the authorised service agent commissioned by Miele & Cie. In
detail, any other type of claim whatsoever, whether in respect of nullification, depreciation, the replacement of
the appliance, financial recompense arising as the result of repairs carried out by a third party and claims in
respect of damaged laundry are absolutely excluded.
3. The provision of consumables and accessories is not covered by this agreement.
4. The user must notify all claims to the Miele service agent, or if the appliance was purchased directly, to the
factory in Guetersloh, Germany.
IV. Invalidation of warranty
Faults and defects resulting from the following are not covered by this warranty:
1. Improper installation, e.g. non-compliance with relevant safety standards and written operating and
installation instructions
2. Improper use and operational demands, such as the use of unsuitable detergents or chemicals
3. Deviating specifications of a device purchased in a country, which therefore may not be suitable for use or
may be subject to restrictions on use on account of variant technical specifications
4. External factors such as damage caused through transportation, impact and jolting, inclement environmental
conditions or natural phenomena
5. Repairs or modifications not performed by service agents trained and authorized by Miele
6. Failure to use genuine Miele spare parts or accessories authorized by Miele
7. Glass breakage and defective lamps
8. Defects resulting from fluctuations in power supply conditions which exceed the tolerances stated by the
manufacturer
9. Failure to perform cleaning and care work in compliance with the operating instructions
10. Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and
components that, according to the operating instructions, must be replaced regularly during the product life
cycle.
Appliance Warranty (Countries without Miele subsidiaries) Export