Warranty conditions

6
Appliance Warranty 7900 South Africa
Notwithstanding statutory guarantee claims brought against the reseller and without restricting the same,
Miele(Pty)Ltd, 63 Peter Place, Bryanston 2194 grants the purchaser rights as laid out in the following warranty
declaration for new appliances:
I. Duration and start of warranty
1. The warranty is granted for the following period:
a) 24 months on domestic appliances (ovens (also incl. microwave ovens or steam ovens), steamovens
(also incl. combi steam ovens), Dialog ovens, microwave ovens (also incl. ovens), cookers,
vacuumsealing and warming drawers, hobs (induction, electric and gas hobs incl. SmartLine and
ProLine), cookerhood, coffee machines (built-in and freestanding), refrigerators, freezers, fridge-freezers,
wine units, dishwashers, washing machines, tumble dryers, washer-dryers, ironing appliances,
vacuumcleaners (cylinder and cordless stick vacuum cleaners and robot vacuum cleaners)), presuming
proper use
b) 12 months on Professional machines and equipment (incl. Little Giants and ProfiLine dishwashers),
presuming proper use
2. The guarantee period commences with the date of purchase.
Work under warranty and spares replaced under warranty do not prolong the original warranty period.
II. Warranty conditions
1. Machine purchased from an authorised specialist retailer or directly from Miele.
2. Services within the scope of the warranty may only be performed by Miele Customer Service or a service
agent authorised by Miele. Miele Customer Service can be contacted via [e-mail].
3. Proof of warranty (invoice) must be produced at the request of the service technician.
III. Warranty content and scale
1. Machine defects are remedied free-of-charge within a reasonable period after notification by the purchaser
either through repair or the replacement of the affected componentry. All travel costs, call-out charges,
labour and spares costs will be assumed by Miele ZA within a 100km radius of the MEC or MP. Replaced
components or appliances become the property of Miele ZA.
2. This warranty does not cover any further claims for damage against Miele ZA, except in cases resulting from
gross or willful negligence on the part of the authorised service agent commissioned by Miele ZA.
3. The provision of consumables and accessories is not covered by this agreement.
IV. Invalidation of warranty
Faults and defects resulting from the following are not covered by this warranty:
1. Improper installation, e.g. non-compliance with relevant safety standards and written operating and
installation instructions
2. Improper use and operational demands, such as the use of unsuitable detergents or chemicals
3. A machine purchased in another Miele subsidiary, may not be suitable for use or may be subject to
restrictions on use on account of variant technical specifications
4. External factors such as damage caused through transportation, impact and jolting, inclement environmental
conditions or natural phenomena
5. Repairs or modifications not performed by service agents trained and authorised by Miele
6. Failure to use genuine Miele spare parts or accessories authorised by Miele
7. Glass breakage, rubber seals and bulbs
8. Defects resulting from fluctuations in power supply conditions which exceed the tolerances stated by the
manufacturer
9. Failure to perform cleaning and care work in compliance with the operating instructions
10. Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and
components that, according to the operating instructions, must be replaced regularly during the product
lifecycle.
V. Data protection
In the context of the fulfilment of customer services, Miele ZA collects and processes personal data.
For more information about the processing of your personal data, please see our privacy notice at
Dataprotection(miele.co.za)
Miele Service [e-mail] 08600 643 53