User Manual

10
Customer Support Options
If you have a question about your Microsoft hardware product, do the following:
● Check the system requirements for your product (located on the packaging) to ensure that your system
is compatible.
●
Read through all printed documentation.
●
For additional product information, go to the Microsoft Hardware Web site at
www.microsoft.com/hardware.
●
For up-to-date help about using or troubleshooting your device, go to the Microsoft Help and Support
Web site at http://support.microsoft.com.
If you still have a question, see the following Microsoft support options.
Product Name: Microsoft Hardware Devices
OEM Distributed: If this product came with a new computer or device, the hardware manufacturer provides
technical support. Please contact your manufacturer directly for support.
Self-Help Support: Search our Knowledge Base, watch videos for solving common problems, and download
available updates by visiting http://support.microsoft.com.
Chat and E-mail: Chat immediately, or send an e-mail message to a Microsoft Support Professional by
visiting http://support.microsoft.com.
Note that e-mail response may be delayed by several hours.
Phone Support: In the United States, call [phone]
In Canada, call [phone]
For all other regions, see the “International Technical Support Numbers”
later in this section.
TTY Users:
In the United States, call [phone]
In Canada, call [phone]
For all other regions, see the “International Technical Support Numbers”
later in this documentation.
Conditions: Microsoft support services are subject to then-current prices, terms, and conditions,
which are subject to change without notice. Toll charges may apply to all non-toll-free
numbers listed.
Note For regional support policy details and more, go to http://support.microsoft.com/international.aspx
and select your country or region from the list. If there is no Microsoft subsidiary ofce in your country or
region, please contact the establishment from which you obtained your Microsoft product.
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